PH
Peter H
Active since Aug 2013
15
Reviews
0
Industries
Reviews
15 reviews14 months ago
Telkom/Openserve: Avoid at all cost
If you have the option between Openserve (Telkom in disguise) or any other fiber line provider, choose the alternative and, on no account, opt for Telkom as your internet service provider. Firstly, you will be shunted from pillar to post if you have a technical problem. Secondly, Telkom will not, repeat not, authorise an Openserve call out, no matter that the customer is an 80 year old, with memory loss, and no technical knowledge. Words like dismissive, callous and indifferent spring to mind. Avoid this parastatal and go private for your telecommunication/internet requirements.
0 replies
51 months ago
Standard Bank Mastercard farce
This is directed at Standard Bank's Mastercard Division: You have a system where "suspicious" payments are blocked (in this case, purchasing air tickets) even though you have sent me a one time pin (OTP) which I entered correctly. There is no number to phone to "authorise" such a payment. I was ultimately told, after 45 minutes on the phone to three different Standard Bank numbers, and four call transfers, by a consultant who could speak proper English and had a bit of initiative, that she could not "authorise" the payment, but could "approve" it while I re-did it online. What a complete farce, but thanks to Devonia for ultimately not passing the buck, and for assisting me so efficiently.
53 replies
51 months ago
Stats SA Getcounted website crashes
Has anyone else tried to register on the Getcounted website for the 2022 census? So frustrating. Allows data to be entered up to a certain point and then crashes. I wont be available again till March, so good luck to whoever tries to collect my data for the census.
0 replies
55 months ago
Standard Bank KC queues; a masochist's delight
If you enjoy the queues at Home Affairs, you will love Standard Bank Kenilworth Centre. Two attempts simply to collect a credit card, both abandoned after fruitless 20 minute waits (four or five counters open, but clients appeared glued to their stools, as nothing moved, except the hands on the proverbial clock). Why not a quick queue for collection of items or simple enquiries? Pathetic.
53 replies
72 months ago
Great service from Builders Express
Builders Express Kenilworth (Steven) gave me top-class service by delivering a small order (which I had expected to collect from the shop) in the pouring Cape Town rain yesterday. This was greatly appreciated. Thank you for literally going the extra mile.
105 replies
84 months ago
Watch these plumbers carefully
RC Bosman's plumbing is, in my opinion, overpriced, and their book keeping is abysmal. I have had dealings with them both for private work at my home, and in my capacity as the chairman of the Body Corporate of a Sectional Title Scheme. My experience of the former concerned a recommended geyser replacement which turned out to be a faulty pressure valve (at home) and continual invoicing for work paid for by EFT on the day of completion (RC Bosman's requirement) at the sectional title block. There are a number of competent plumbers around, with competent book keepers. In my experience, RC Bosman is not one of them.
0 replies
89 months ago
RAM are the pits in couriers
RAM are the pits. Unless you need a firearm transported (they are the only courier in SA licensed to transport firearms) then avoid them. Six phone calls later (hang-up seems to be the default mode in their call centre) and I am still trying to find out what the cryptic "Webinomics" means on a RAM tracking slip. Anyway, that is where my package is at the moment, at "Webinomics". I'm hoping it will arrive in time for Christmas (2019, not 2018)!
105 replies
99 months ago
No service from Old Mutual regarding Retirement Annuity
A few weeks ago Old Mutual's "My Portfolio" website unexpectedly blocked online access to my retirement annuity details. In spite of spending a total of around 40 minutes on hold ("please do not hang up" pleads the anonymous voice) and four or five e-mails, nothing has changed. I presented OM with an ultimatum; fix the problem, or I will do a Section 14 transfer out of your RA fund to Coronation. A week later, I have now done this, as OM could, it would appear from their inability or unwillingness to assist, simply not be bothered about losing clients. To the younger generation of investors: avoid the OM dinosaur and experience the customer-orientated service provided by the likes of Coronation, Allan Gray and many other dynamic investment groups.
105 replies
102 months ago
A Tale of Two Plumbers
B Michaels Plumbing repaired a leaking basin waste in July 2017 and charged R560-49 (ex VAT). There were no spare parts involved. B Michaels Plumbing are not members of the Institute of Plumbing (SA). Three months later, the basin waste started to leak again. The owner of B Michaels Plumbing, Brian Michaels, informed me personally (telephonically) that B Michaels Plumbing maintenance work did not carry any guarantee. I phoned RC Bosman Plumbers, who came out and replaced the waste trap. There charge was R515 labour and R60 for a new waste trap and sundries (ex VAT). I was given a 1 year guarantee on workmanship. The moral of the Tale of Two Plumbers is Clear: use a plumber who is sufficiently confident to offer a workmanship guarantee, compare costs, and use a plumber who is a member of the Instiute Of Plumbing (SA) as you will have recourse (which I do not have) in case of a dispute.
0 replies
110 months ago
Mysterious Missing Money
<p>I transfered a five figure sum from an Investec savings account (it left the account instantly) to my Standard Bank current account. The transfer was done at 16h00. It took more than twenty four hours (which included a full working day) before the money reflected in my Standard Bank account. Questions to Standard Bank: where, specifically, was my money for 24 hours, where is my interest and why, if UK banks can offer a 2 hour transfer window, and banks such as Capitec can offer a same-day window can Standard Bank not? Finally, how much money does Standard Bank cream off the millions of "Mysterious Missing Money" transactions which must take place each day? </p>
56 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (33.333333333333336%)
1 Star
8 (53.333333333333336%)