JB
JANIEN B
Active since Sep 2013
9
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0
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Reviews
9 reviews28 months ago
No stock of Apple watches
It was black Friday as well as Christmas coming up and vodacom has no stock of Apple watches. Apparently the order on request. I placed an order with them over 3 weeks ago and still no stock. Apparently the warehouse also did not have stock. This is disappointing not to have any stock this time of the year. I ordered one as a Christmas gift but will not get it. I will need to find something else for my disappointed daughter.
258 replies
39 months ago
Terrible customer service
I am very disappointed in Virgin Active, I have been a member for many years, then ended our contract when it was covid, since then after rejoining again it was just downhill from there. There was a big stuff up from Virgin Active Gateway and now it is costing me money every month. I have been trying to sort this out for months now and not getting anywhere, I am being bounced between Reps and communicating with people via email but still nothing has been resolved. Whenever I speak to someone, each person has a different story, this one says I must go there and that one says they cant help me. The point is, I am now a vitality member, and I am currently a Virgin Active member of which I had signed a contract, the problem is to get my Vitality membership linked to my existing Virgin Active contract which apparently cant be done. I was told that I need to sign a new contract in order to link my Vitality membership to qualify for the gym discounts. Now, this I have been trying to do via email as well as at the La Lucia Gym, but everytime I go there, whichever rep I speak to tells me a different story, apparently I will need to pay a joining fee again even tho I am paying the full R1180 for my current membership currently. I had then emailed Virgin Active and the last communication I quote said " Good day Janien, Thank you for your email. I tried to call with feedback, you will have to sign a new membership today or tomorrow(this was 5 days ago) and not pay an activation fee. From the R1180 debited we will only be refunding a pro rata for the remaining days in Feb i.e R1053.57 if the new membership is done by tomorrow. This is rubbish, because I went to the La Lucia gym that day and was told the systems are offline, and the rep was going to call be once they are back online, I went there again the following day and was told by another rep that he cannot assist me because Head Office needs to add info to the system to state that I will not need to pay an activation fee and that part of my payment will be refunded because apparently if he does a new contract for me, the system will ask for an activation fee. Yesterday I have tried calling Virgin Active and asked to be called back, this did not happen, again in the afternoon I tried calling and asked to be called back, this also did not happen. I have sent numerous emails, but this seems to be ignored. I dont know what to do next to get this sorted out. I feel that I should not be paying an activation fee as I am already an existing member, they just need to link my vitality or let me sign a new contract without activation fee. I need a manager to get involved now, I am tired of dealing with reps.
56 replies
58 months ago
Returned battery still under warranty not being replaced!
Terrible service. We have bought a battery from them and the battery is under warranty, it was giving problems as it is not keeping the load capacity it should be. Now I am unable to work from home when load shedding because I have no battery as it was returned to the company and they refuse to replace it, even tho it is under warranty.
0 replies
76 months ago
Terrible service
We have been trying to get into contact with Sanlam, no reply. This has been two months now, no one is answering the phones or replying via mail or calling me back. For Sanlam, this is terrible service.
61 replies
118 months ago
Joined the Gym,was promised a bag,still waiting.....
<p>Virgin active was running a promo that when joining the gym during that month, you will receive a free gym bag. They had no stock at the time and was promised that as soon as stock is received they will be in contact with us. I have been contacting them continuesly and am still waiting. This has been a few months now.</p> <p> </p> <p>Annelize at the ballito branch has still not contacted us to let us know if they have stock.</p>
53 replies
128 months ago
Copy of contract not received
Good day<br> <br> I have applied for a loan with Standard Bank in September and was told that my loan contract will be emailed to me within 72 hrs, this was not done. I then went to the a branch in Durban Westville, to see a consultant, which first she could not find my loan contract, when she finally found the scanned copy done by JHB, and printed it for me, the wording is so unclear and un readable. When printing the terms and conditions, nothing can be read. I would like them to send me a clearly scanned non cutoff and readable copy of my loan contract as well as the terms and conditions so that I can see what I am being billed for and what they have included in the fine print.
75 replies
128 months ago
Debit order going off on incorrect date
Good day, for the past couple of months, my debit order has been put through to go off two to 3 days before my actual pay date. I have signed for my debit order to be deducted on the 25th, if the 25th falls over a weekend, it must go through on the Monday. But for some reason Old mutual is doing the debit order payments before then when there is no money in my account due to the fact that I only get paid on the 25th weather or not it falls over the weekend. As for this month of October, the 25th falls on a Sunday for which I only get paid on Sunday, now due to the fact that this is happening, my bank account goes into a negative balance, then the bank ends up phoning me to make payments and to remind me that there are charges etc as well as me getting a bad credit.<br> This should not be happening, They should stick to the payment date after I have actually gotten paid. If this is not changed, I will bill them for all the bank charges I have been charged on every month they have put my payment through before the 25th.
75 replies
130 months ago
Requested bank stmts two weeks ago,not received
Requested bank credit card statements from the bank two weeks ago, we were told is was sent, but nothing has been received. Monthly stmts are being received via email, so there is no excuse as to them not having the correct email address.
75 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (44.44444444444444%)
1 Star
4 (44.44444444444444%)