AR
Asvhir R
Active since Sep 2013
9
Reviews
0
Industries
Reviews
9 reviews56 months ago
No response - Candy warranty issue
I bought a Candy washing machine from Makro under a month ago and the machine is now giving problems. Called Mastercare call centre and was asked to email with details. I did that and didnt hear back from them. I then called back and spoke to Tanya who pulled up my email while we spoke and she promised to email me a reference number by close of business. That didnt happen and now still nothing. I understand that these types of machines have issues and accept that, what I cannot accept is an after sales agent making a promise and not living up to it. We now have a virtually brand new machine thats not working and a service and warranty centre that has no respect for customers and their time.
159 replies
79 months ago
No invoice for purchase
Unable to get invoice for purchase and i cannot find a contact number or email address to make contact.
0 replies
80 months ago
Can’t downgrade account
I am a FNB account holder and have been trying to downgrade my account for a month now but cannot. I have called the call centre a few times but nothing has happened even though every agent meant to get back to me within 48 hours.
105 replies
100 months ago
Wrong info and lack of communication
I called in last Thursday to have a secondary card on my account replaced because my wife had a change in title. I was told by the agent that assisted me that her old card will be valid up until she activated her new card. That was not correct and on Friday my wife went shopping and her card did not work. I had to leave work early to go and swipe my card instead. Even worse than the wrong info was that I called in and spoke to a manager on Friday and he promised to look into the situation and get back to me. Still nothing has happened. I am a huge fan of Discovery, I have car and household insurance, medical aid, vitality, investments and the credit card and this is not the service I expect.
105 replies
103 months ago
Mess up from the word go.
t started when i initially called the call centre to add my new car to my policy. I was asked which tracking option i wanted and i chose the smart phone enabled system. At that point i was not told that certain phones do not work with Discovery's device. When i get to TWT Umhlanga, the technician there says that Huawei is not supported. I then called the call centre from TWT and i was told i would feedback by close of business on that day. 2 days later and i had to call back to see what was going on and i was told a team leader would call me back. This time someone did call me back and said that i would be put onto the stand alone tracker at no cost to me. I agreed to the change and i was transferred to the department to action this change. In that department i spoke to what i think is Discovery's worst employee in terms of customer relations. The guy basically tells me that the stand alone device is only free for the first 12 months and thats that. I told him the previous person said that the unit would be free and didnt put a timeline to it so it should be for the entire duration of the cover. He said that i am lucky to be getting what i am and theres nothing i can do. Frustrated, i decided to agree and just get it over with. We then set up and appointment to the device installed and was told it would be active within 48 hours of installation. well over 48 hours later and i still cannot view my vehicle on the tracking system and just earlier today i was told that it would definitely be up and running by 1pm today. Its now after 9pm and still zero.
114 replies
103 months ago
Mess up from the word go.
It started when i initially called the call centre to add my new car to my policy. I was asked which tracking option i wanted and i chose the smart phone enabled system. At that point i was not told that certain phones do not work with Discovery's device. When i get to TWT Umhlanga, the technician there says that Huawei is not supported. I then called the call centre from TWT and i was told i would feedback by close of business on that day. 2 days later and i had to call back to see what was going on and i was told a team leader would call me back. This time someone did call me back and said that i would be put onto the stand alone tracker at no cost to me. I agreed to the change and i was transferred to the department to action this change. In that department i spoke to what i think is Discovery's worst employee in terms of customer relations. The guy basically tells me that the stand alone device is only free for the first 12 months and thats that. I told him the previous person said that the unit would be free and didnt put a timeline to it so it should be for the entire duration of the cover. He said that i am lucky to be getting what i am and theres nothing i can do. Frustrated, i decided to agree and just get it over with. We then set up and appointment to the device installed and was told it would be active within 48 hours of installation. well over 48 hours later and i still cannot view my vehicle on the tracking system and just earlier today i was told that it would definitely be up and running by 1pm today. Its now after 9pm and still zero.
0 replies
109 months ago
Discovery miles - Transaction not reversed after numerous calls
<p>This is on behalf of my Dad.</p> <p>My dad tried booking a flight on the Kulula website using his Discovery miles on 3 April 2017.</p> <p>For some reason the sale was not successful but the miles were deducted from his account.</p> <p>The next day he called Discovery and Kulula and both parties confirmed that no sale had been made and the Discovery agent said the miles would be put back inot his account with 48 hours.</p> <p>Now, three weeks and many calls later, still no miles, just excuses.</p> <p>The calls were made on the following dates with these refernce numbers:</p> <p>04 April - No reference</p> <p>12 April - 5058 011 734</p> <p>24 April - 5074 099 826</p> <p> </p> <p>Even though my dad had discovery miles, we had to book tickets and put the entire amount on his credit card.</p>
56 replies
113 months ago
Bad products and no response
<p>We bought a LEATHER cover for my iPhone from these guys.</p> <p>Within 3 months the leather started to peel away.</p> <p>Now we cannot get a response via email and they just do not answer their phones.</p>
0 replies
115 months ago
Over charged and then no response to numerous calls
<p>I was over charged by Discovery Insure.</p> <p>They debited me more than the usual amount.</p> <p>When I called to ask what is going on, the lady had no idea.</p> <p>I then asked her to check and she said she will follow it up and get back to me within 48 hours.</p> <p>Well after the 48 hours, I eventully had to call back to find ot what is going on.</p> <p>Unfortunately i could not speak to the same person, but the guy i spoke to apologised and said he follow it up and he will get back to me the same day and he would also get the lady i dealt with initially to call me back and explain her terrible service.</p> <p>Its now been more than a week since my first call and NO RESPONSE FROM DISCOVERY.</p> <p> </p> <p>What irritates me the most is that I go out and tell people how good discovery is.</p> <p>I currently have Discovery Health, Discovery Vitality, Discovery Insure, Discovery Card and I am being quoted for a Discovery Life policy.</p> <p>Obviously my business is of no value to Discovery.</p> <p> </p>
112 replies
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2 Star
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1 Star
9 (100%)