CM
Claude M
Active since Sep 2013
4
Reviews
0
Industries
Reviews
4 reviews25 months ago
Samsung Support Shocking - Fails to take responsibility and fails to deliver to clientys
I reached out to Samsung Support due to my washing machine stopped working.They assessed online and indicated that they would need to refer the problem to a service centre who they have approved being Liptronics in Parow East in Capetown. Reference number for my several engagements with Samsung Support is 7117822986. A repair that should have taken + - 7 days including parts being ordered has taken in excess of 30 days.I reached out to Samsung to intervene and resolve with their approved service centre with no success. There has been communication to me from Samsung Support and no support in resolving. Not only has the repair taken in excess of 30 days , I have received a washing machine that is now infested with ****roaches since being on the service centre premises. The service centre Liptronics as well as Samsung have failed to resolve the costs that I incurred for 3 to 4 weeks to get laundry services and now I am faced with fumigation costs of a minimum of R1500 to possibly R4000 to resolve the ****roaches. Samsung Support centre is not a support centre. It's a front not to take responsibility to resolving issues with service centres that Samsung approves and refers us the clients to. I am lost for words at the non delivery from Samsung .
106 replies
57 months ago
CELL C FIBRE ZERO SERVICE ,PATHETIC ATTITUDE AND NOT CLEINT CENTRIC
Since Monday 2pm no connectivity and today is Wednesday with no resolve from the team at Cell C Fibre.Numerous phone calls me chasing Cell C Fibre team, with zero proactive communication or intentions to lead with a client centric attitude.I have been abandoned by a business that professes to be customer focused.Frontline junior team members in a call centre are left disempowered due to not having solutions at their disposal but mere administrative protocol to follow.Team leaders are pushed to the front of the line to deal with us because management & leadership start at 10am or are JUST NOT AVAILABLE AND ACCESSIBLE.Typical corporate mentality with outdated leadership mindsets - Cell C will take our money and ensure at every opportunity to make it near impossible to resolve our issues/concerns.This is the mantra that CELL C has at the forefront of their values and Vision.I find myself abandoned, with no fibre connectivity on this Wednesday afternoon.it was just 2 weeks ago that I experienced the same issue at 1 of the 2 locations atet I have Cell C as my Fibre Service provider and 2 weeks later find myself with the same issue at the 2nd Location.My only resolve is to terminate my relationship with Cell C.I am empowered with choice and will exercise this. I have ZERO confidence in Cell C as a business as the leaders lack a value system and ethos that is focused on delivering to me as a client.
0 replies
63 months ago
ONE DAY ONLY PATHETIC AFTER SALE SERVICE
I have purchased 3 packs of Calvin Klein Menswear underwear on the 27th January 2021. Order 3180217, placed on 27 January 2021 09:43:32 SAST: the costs for my purchase was R 2006 including delivery etc.Each pack has 3 mens pairs of underwear. I was excited to purchase these items due to the closure of the Calvin Klein store in Capetown. Based on my internationally purchases and quality of the product I was encouraged that the prices were discounted to R649 per pack of 3 which is normally R799 or R899. I received my delivery within the 5-10 working days it actually arrived sooner than expected, so this was a pleasant surprise in terms of service. On opening the first pack, I tried on the first pair and found that the size was correct and therefore assumed that the packaging indicated the correct size and therefore each pair should be the correct size. As days past, I wore the first pair and no issues the size but this is when the problem started occurring.As I got to the 2nd, 3rd ,4th, pair I found that the sizes were inconsistent and smaller than the size that I ordered.The labels indicated the correct price but evidently this was not the case.I appreciate that the product is parallel to the original but size variance when the label indicates the correct size and there is a variance. Due to One Day Only policy that underwear is not returnable due to hygiene reasons, I pondered and concluded that based on the costs invested I was not getting the benefit and satisfaction of my purchases. I ventured to email One Day Only because all queries are dealt with via email as there is no contact telephone number. I received an automated email response confirming receipt of my email and they will get back to me. Today being the 25th February 2021, since my first complaint on the 16th February 2021.Several emails back and forth, promises to be called by a team leader, out of stock therefore unable to replace the product,R150 voucher being offered due to me wearing some of the product and trying on the others One day Only was not prepared to refund my due to their policy. No surprise the team leader has not contacted me to date only to receive an email today that due to volume of queries they were not able to contact me.I also get asked to take photos of each product to show that the sizes are different ad they will deal with the supplier.All the correspondence is from a person A Ebrahim who correspondence starts with "Hey Claude " I am not tour friend, I am a client show some sense of acknowledging your audience/clients. One day Only is the service provider who takes on vendor product and sells it on their behalf. One day Only has failed to vet off the product ensuring it was not inferior and or compromising to their business ethos. One day Only has failed to lead with the client at the core of their business model. There is no sense of urgency.I have requested for the contact details of a manager/head of customer service and still nothing. What do I need to do to get this resolved.Money invested and no satisfaction of the product. Extremely annoyed, disappointed and frustrated!!!
0 replies
98 months ago
PATHETIC ,FRUSTRATING, NON- CUSTOMERCENTRIC AND NOT LEADING WITH THE END IN MIND TO DELIVER SEAMLESSLY TO CUSTOMERS
I ma so annoyed and frustrated that I need to try ad keep the emotion and anger out of my comments and review. I have never found an organization more frustrating to deal with than Telkom.I attempted to sign up for 2 x LTE contracts on Sunday and after going through a process of + - 15mins only to be told at the end my application has been referred for approval due to me owing Telkom money. Being Sunday you cannot contact the Telkom ailing department to resolve so after waiting in a queue and +- 15 minutes of processing the application, I walked away frustrated and confused. I called the boiling department at 08h00 today only to be told that the outstanding amount was for fibre services that I had in Jhb. I explained that this was terminated on the 5th Dec 2017 and forward proof of such cancellation to the individually assisting. Evidently she conferred the cancellation was never processed. She would need to escalate to her supervisor who in turn will escalate to the escalations department. I asked to speak to her supervisor who explained protocol and that there was nothing that she could do to speed up the process. I explained that I needed the issue resolved today and the response I cannot commit to a timeline that I do not have control over. supervisor asked me to hold on , only for the call to be cut off.She did not call me back, I emailed the assistance Chrystal Adriaan and requested her to get her supervisor to call me. No reponse. I proceeded to call billing once again only to find that I landed up with an individual based in Dbn.I was informed that calls are routed across RSA and whoever is available will pick up the call. She investigated who I had spoken to and confirmed that he employee and supervisor was based on Port Elizabeth. She proceeded to assist by emailing the respective supervisor to call me.No response. I thought let me return to the branch that I applied for the contracts and discuss with the brand h manager of Kenilworth Centre - Capetown- Nasief Kahaar. On requesting to see Nasief I was defensively asked if I had an appointment. Being store environment I expected this to be more engaging and customer centric - which it was not. Off went the consultant to call to the manager. nosier arrives , I relay the incident and what has transpired and his response - theres not much more that I can do. I asked him to make contact with Management in the escalations department and his response I do not have contact details. I will send an email to billing and they should cll me within the hour.He also indicated that he will Cc me in on his email. This was at +- 11h00.Its 16h11 I am yet to receive his email or call from anyone at Telkom to resolve the issue. Negligence on the part of Telkom in that 3 months later my cancellation has not been processed. Not leading with the customer first attitude The protocol is not customer centric The business model does not empower frontline and branch managers to deliver seamless resolutions. The attitude is wait!!!! We will get to it when we get to it. The non- availability of Senior Management to step in and resolve escalated issues timorously- management in meetings - typical bureaucracy to avoid dealing with the customer. Inconvenient the customer at all costs Compromise the customers credit status IS THERE ANYONE IN TELKOM THAT VALUES CUSTOMERS - EVIDENTLY NOT - ONLINE WEBSITES DO NOT HAVE A DIRECT NUMBER TO DEAL WITH CUSTOMER COMPLAINTS- YOU GET ROUTED THROUGH A GENERIC QUEUE OF ALL CALLS.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)