RV
Rikus Z
Active since Sep 2013
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Request for Management Contact – SA Home Loans Insurance
To Whom It May Concern, I am writing to formally raise my concern regarding my repeated attempts to obtain an insurance quotation for my property that is currently bonded through SA Home Loans. Over the past week and a half, I have contacted your office on approximately four separate occasions to request assistance with obtaining a quotation from the SA Home Loans short-term insurance department. On each occasion, the consultant assisting me indicated that my details would be forwarded to the relevant department and that someone would contact me. Unfortunately, despite these assurances, I have not received any follow-up communication. Additionally, when I requested to speak to management regarding this matter, I was placed on hold without the opportunity to speak to a supervisor or manager. This experience has been extremely frustrating and has left me without the assistance I require. At this stage, I would appreciate it if a member of management could please contact me directly to resolve this matter. I would prefer not to be redirected to another consultant, as multiple attempts through that channel have unfortunately not yielded any results. I trust that this matter will receive your urgent attention, and I look forward to hearing from a member of management soon.
53 replies
1 month ago
Client cancelled after legitimate claims – serious concern
I am writing to express my deep concern and disappointment regarding the manner in which my insurance policy has recently been handled by King Price. I have been a loyal client and have always maintained my insurance in good standing. Recently, I experienced a burst water pipe in the roof of the flatlet on my property, which resulted in significant water damage to the ceiling and walls. When the assessor initially inspected the damage, I was informed that only the ceiling would be repainted. However, I raised a concern that repainting would not resolve the problem as black mould had already started developing due to the water damage. After a second inspection, it was agreed that the ceiling required replacement rather than repainting, and the claim was approved with a payout for the repairs. Shortly after the claim was settled, I received notification from King Price that my insurance policy would be cancelled due to what they call a “high loss ratio”. This decision is extremely concerning to me. The claims I submitted were for events that were entirely beyond my control. One claim related to a geyser that burst, and another occurred after a severe storm in Somerset West which caused roof damage to multiple homes in my street. These were not incidents caused by negligence or irresponsible behaviour on my part, but rather legitimate insurance events for which insurance exists. As a client who has faithfully paid premiums, it feels deeply unfair to be penalised for circumstances outside my control. Furthermore, being labelled as “uninsurable” creates serious consequences when attempting to obtain insurance from another provider, as insurers typically ask whether a policy has previously been cancelled. This situation is particularly concerning because the policy also covers business-related property. As a business owner, it is essential for me to have insurance in place to protect my property and operations. I have attempted to resolve this matter directly with King Price via their call centre, but unfortunately I have received no meaningful assistance or willingness to reconsider the situation. I would sincerely appreciate it if someone from King Price management could review my case and provide clarity on why a loyal client is being penalised for legitimate claims that were beyond their control. At this stage, I am simply requesting fairness, transparency, and reconsideration of the decision to cancel my policy. I look forward to a constructive response.
53 replies
2 months ago
Still waiting on my refund!!!
After I battled a month to get service out of Dress Your Tech, and after a furious fight with Capitec (Dress your Tech) is part of their loyalty program I am still not refunded after a month!!! Dress your tech’s newest story is that they refunded me on a gift card which I never agreed to. They all make promises that they will get back to you when you complain but they never do. Capitec says its not their problem…. DO NOT BUY FROM DRESS YOUR TECH!!! Its the worst service I got in my life from any company.
106 replies
2 months ago
Capitec misleading clients
I am extremely disappointed with the way Capitec handles issues involving vendors promoted on its Rewards platform. I made an online purchase from Dress Your Tech, a vendor listed and endorsed on the Capitec Rewards website. I re**** on Capitec’s platform and reputation when making this purchase. However, after requesting a refund from the vendor, I have not received my money back. When I contacted Capitec for assistance, I was simply told that this is “not their responsibility.” This response is concerning. Capitec actively promotes and benefits from vendors on its Rewards programme, yet when something goes wrong, clients are left without support. While I understand that the transaction may technically be between myself and the vendor, Capitec is endorsing these companies on its platform. There should be some level of accountability, vetting, and support for clients who experience problems with promoted partners. At the very least, Capitec should assist in escalating the matter with the vendor instead of distancing itself entirely. I would appreciate: • Assistance in resolving the outstanding refund. • Clarity on Capitec’s responsibility toward vendors listed on its Rewards platform. • Feedback on how vendors are monitored and managed. Clients should not feel abandoned when transacting through a platform promoted by their bank. I look forward to a constructive response.
112 replies
2 months ago
Poor service and no refund
After I cancelled my online item I purchased, I am still waiting 2 weeks later with not being refunded. The call centre staff keeps on saying they will phone you back but never does. Be careful of this company. I think they are a **** !!!
56 replies
24 months ago
Momentum False Promises...
I am currently insured by Momentum for business insurance on my commercial property for the past 6 months. Recent we had a natural disaster in Somerset West, Western Cape whereby the wind blew off a portion of the roof. This is now 5 days later and I am still battling with Momentum to help me. I had to repair the roof out of my own packet now as damage just accumulates by they day without a roof on the property Their first excuse was that they wanted to verify if I had uninterrupted insurance for over 3 years. Once I sent them the proof they came back with a second excuse. This time they said that I haven't disclose all previous claims from my previous Insurance company to them. However, I did disclose it to the best of my knowledge the day I took out the policy over the phone. According to Momentum, because I did not account for each claim they are sending the claim too their under writing department to assess the portion of monthly contribution that they (momentum) did not deduct from my account each month. I have phoned multiple times over the past week with no success. Each time the consultant working with my case comes up with a new excuse. I will not recommend business insurance from momentum Stay away.....
53 replies
27 months ago
Incredible (*******) Connection
I purchased a white board online for my classroom over two weeks ago. After I received the package the board had a crack in it. It was quite difficult to return the package as I now had to repack it for them to collect. It has been a week later and no one has contacted me! They also don't reply on my emails....If you phone them, then they just say you must wait for someone to contact you. I want a refund as I need to buy another board from a company that can deliver service. This has been dragging on for more than two weeks now. Never again will I buy something from Incredible (*******) Connection online again!
0 replies
27 months ago
**** ALERT !!!
****! ****! ****! After ordering my books on 14December 2023 I still have not received any books! We tried contacting each department without success. I requested a refund as I had to purchase the books I ordered from another company. This was a week ago! Still nothing!!!!! This was an expensive lesson learned. Never again! Stay away from Book a Book!
0 replies
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1 Star
8 (100%)