PN
Pamella N
Active since Sep 2013
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
I've been with Dial ...
I've been with Dial Direct and I am still happy
56 replies
8 months ago
Unresolved Geyser Claim
I reported a geyser issue in early July 2025, and unfortunately, the matter remains unresolved to date. My reference number is HLB/2025/406814. I have been in contact with Linda L. Bhiya, who is consistently unavailable. I have attempted to reach him numerous times on the number he provided, but I have been unsuccessful. I have also sent multiple emails to him and, as of today, 7 August 2025, copied Ntini, Lindelwa L.L., and Chelechele, Precious P., yet I have still not received any assistance. This morning, 7 August 2025 at 08:56, I received an acknowledgement email from Linda stating: "I acknowledge receipt of your email. Please note I will phone you before close of business to provide feedback." However, he did not follow up as promised. In response, I asked: "Does this mean the matter is not considered urgent, as you indicated that you will only provide feedback before close of business, despite the claim having remained unresolved for quite some time and considering that I’ve been sending you numerous follow-up emails?" I have been insured with Standard Bank Insurance for 15 years, and this is only my second claim during this time. I am extremely disappointed by the poor service I am currently receiving from Standard Bank Insurance especially as I have been without hot water during the winter season.
53 replies
10 months ago
Nutrific
Good day I trust that you are well. This morning, while I was about to add milk to my NutriFic cereal, I discovered something unusual inside one of the pieces. I have pictures of the item for your reference. Please feel free to contact me should you require any further information. Regards Pamella Ndlebe 0836319716
0 replies
32 months ago
Telkom - unauthorised debit orders
Telkom - unauthorised debit orders I noticed an unauthorised debit order by Telkom from my bank app on the 14 July 2023. On the 15 July 2023 I reported a ***** at Telkom Cape Gate office (lower ground) and I submitted an affidavit and a copy of my ID as requested. A week later I went back to check the progress of their investigation and I was told that they are still investigating, and they normally take about a month. In the meantime, a debit order of R1688.00 went through my bank account on the 31 July 2023 and I reversed it immediately with a bank charge of R5.00. I went back to their Cape Gate office, and I was told again that they are still investigating the case. On the 2 August 2023 I received a new reference number via sms that my query will be attended to and on the 4 August 2023, I received another sms with a new reference number that case was resolved. I went back to Telkom Cape Gate to ascertain the meaning of the sms 'resolved' and I was told that the case is closed because they did not receive the documents that I submitted on the 15 July 2023. I resubmitted the documents (an affidavit, ID and proof of address) on the 9 August 2023 via email and on the 10 August 2023, I went back to check if they received the documents, and the supervisor told me that the case was handed over to the manager and I should wait for another reference number (the fourth one). I again went back to Telkom Cape Gate on the 12 August 2023 as I did not receive the new reference number to check if the documents were submitted to the ***** department and I was again told that the documents were submitted. On the 15 August 2023 a second debit order of R4 148.63 went through my bank account and I reversed it gain with a fee of R5.00. Today, 16 August 2023, there is no update from Telkom. I am very disappointed to learn that Telkom did not receive the documents that I already submitted them on the 15 July 2023 as I am expecting a resolution on this case. Furthermore, there is no update of the progress on the case instead every time I go back there is no feedback. The supervisor told me that there is nothing that they can do because they do not deal with ***** cases. Their role is to forward the documents to the relevant depart and I am the one who should make follow ups. I went to their offices 6 times to make follow ups but still there is no feedback on their investigation. Please assist. Regards Pamella Ndlebe 0836319716
0 replies
32 months ago
Telkom - unauthorised debit orders
I noticed an unauthorised debit order by Telkom from my bank app on the 14 July 2023. On the 15 July 2023 I reported a ***** at Telkom Cape Gate office (lower ground) and I submitted an affidavit and a copy of my ID as requested. A week later I went back to check the progress of their investigation and I was told that they are still investigating, and they normally take about a month. In the meantime, a debit order of R1 688.00 went through my bank account on 31 July 2023 and I reversed it immediately with a bank charge of R5.00. I went back to their Cape Gate office, and I was told again that they are still investigating the case. On the 2 August 2023 I received a new reference number via sms that my query will be attended to and on the 4 August 2023, I received another sms with a new reference number that case was resolved. I went back to Telkom Cape Gate to ascertain the meaning of the sms 'resolved' and I was told that the case is closed because they did not receive the documents that I submitted on the 15 July 2023. I resubmitted the documents (an affidavit, ID and proof of address) on the 9 August 2023 via email and on the 10 August 2023, I went back to check if they received the documents, and the supervisor told me that the case was handed over to the manager and I should wait for another reference number (the fourth one). I again went back to Telkom Cape Gate on the 12 August 2023 as I did not receive the new reference number to check if the documents were submitted to the ***** department and I was again told that the documents were submitted. On the 15 August 2023 a second debit order of R4 148.63 went through my bank account and I reversed it gain with a fee of R5.00. Today, 16 August 2023, there is no update from Telkom. I am very disappointed to learn that Telkom did not receive the documents that I already submitted them on the 15 July 2023 as I am expecting a resolution on this case. Furthermore, there is no update of the progress on the case instead every time I go back there is no feedback. The supervisor told me that there is nothing that they can do because they do not deal with ***** cases. Their role is to forward the documents to the relevant depart and I am the one who should make follow ups. I went to their offices 6 times to make follow ups but still there is no feedback on their investigation. Please assist. Regards Pamella Ndlebe 0836319716
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)