Active since Oct 2013
Lost my parcel 2 months ago. Still don't have a case number or issue resolved nothing.. Pathetic.
"Lost" my parcel in George depo worth almost R9000. Now every excuse in the book...
No warrantee on their products. ANY defects they just pull up their shoulders and say buy n new one.. VERY pathetic customer service. STAY AWAY.
Convince you to buy their watches after you raise concern that it might be to small , says if its not right you can return it. When you are not happy when it arrives they have plenty of stories and offer to "buy it back" for R4000 less for what you bought it for. AND not long after the watch's arrival the battery went flat!
So my wife fell on our staircase at home and tore her ACL in her knee. OnePlan now wants to cover het operation under Illness cover (which is less and does not cover the operation total) instead of accident cover (which will cover the total of the operation). So being clients for 10+ years and taking our money every single month they don't want to cover the accident under accident cover as it should be. Are OnePlan then going to pay for a knee replacement soon cause my wife can not go for the operation now and she needs it?
Cause of people not doing their work my child's life is nou in danger. I paid my premium via EFT. did 2 immediate payments from same account, same day. They only allocated the one payment and suspended my account. For R300 they are putting my child's life in danger!!! Pathetic!!! My child is waiting in emergency but won’t be seen cause OnePlan is up to s@&£!!
Lost my parcel. Sent them a time stamped photo of the empty PUDO locker. Sent me a CCTV photo of me “collecting” the parcel BUT with a complete different date and time! Trying every angle to make as if I did pick up the parcel and inciting that I’m lying.
6 weeks since fully paid for tyres (R23 000) and stil no tyre delivery or money refund. Stay clear and rather go to a known franchise store.
5weeks from fully paid for tyres and stil waiting for my tyres or refund. Point made. Stay away
Promises promises every single day. I’m struggling a month now to get my fully paid for tyres or money back. Every single day Thomas promises for the next day. RATHER SPEND LITTLE MORE AND GET YOUR TYRES FROM A KNOWN RETAILER. If you don’t want to lose money or want your paid for tyres, don’t buy here. I’m going to have to take this further.
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