TN
Tanya N
Active since Oct 2013
6
Reviews
0
Industries
Reviews
6 reviews12 months ago
Worst microchip provider!
We are an animal welfare and very unfortunately we have no choice but to deal with your shocking service!! I am now sick of not being able to manage the microchips on our profile!! You REALLY REALLY REALLY need to look at what your competitors are doing.
0 replies
17 months ago
Doesn't care about answering clients
I have emailed a request to make changes to my Liberty Lifestyle Protector policy. And I get no response from info@liberty.co.za. Not even an auto response. I have emailed relations@liberty.co.za and get absolutely no response. This is the most shocking service ever. Next I will be going to the Ombudsman.
71 replies
19 months ago
Best pet insurance
I have pet insurance with Outsurance. Today I logged a claim on their app at 12h31 and at 13h10 I was notified that that the claim was processed and money refund. A whole 39 minutes! Incredible!
53 replies
38 months ago
Teljoy Easyfix the worst!
Teljoy EasyFix The contractors they use are pathetic. They are unskilled and quite frankly useless. I am without a stove now for a month. They promise to get back to you and never do. I then received an email from a Marchell Brits with subject TJ0023235 to which I replied and have had no response.
106 replies
45 months ago
Reliable & Trustworthy
The service is always fantastic. As a rescue shelter we have several microchips with them and we know we can rely on and trust them.
134 replies
80 months ago
Cannot handle more than 5 pets on cover
I ordinarily have great service from OnePlan, but I have had a nightmare query ongoing for nearly two years now that will result in my cancelling all my cover. I have 5 dogs on Hospital Plan and requested the addition of a 6th in November 2017. They just cannot get it right. Now they replied saying "Oh sorry for the inconvenience we will add her now though" But they conveniently forget they have waiting periods and excess percentages greater in the first 6 months of cover. This is SHOCKING!! I am so unhappy and really don't want to move to another insurer for the same reasons but I feel I have no choice.
105 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (50%)