PC
pradeen C
Active since Oct 2013
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
No response on claim for days!!!!!
We have logged a claim with standard bank insurance for our geyser, it took us days to get a hold or someone in the call centre, when that finally happened, a plumber was sent out to do an assessment, they reported back to standard bank, since then, we have not heard back from them, emails and calls later, still no update, meanwhile, we are sitting without an operational geyser. As I type out this email, I have been sitting on a call, the 9th for this day, and we are nearing the 20 minute mark without anyone taking my call and I am 6th in the que, which should have been answered 10 minutes ago. Can someone please assist me, this is crazy. There is no customer service from the claims department. My claim number is HLB/2026/488789
1 reply
11 months ago
Vodacom in Breach of Contract - Billing for Fibre Speed Since Nov 2023- Never Received
I am a customer of Vodacom Fibre, I have been a customer of Vodacom Fibre for many years, I upgraded my fibre speed limit in November 2023 from 50mbps to 1250mbps, to date, since the upgrade the line speed does not go higher than 100mbps, I have logged numerous complaints with Vodacom fibre, my most recent complaint was logged in the first week of April 2025, to date, this issue has still not been resolved. Vodacom has sent out their technician, the metrofibre technician and it has been established that Vodacom cannot actually supply the 1250mbps that I've been pay for religioulsy for 17 months, I have been following up with Vodacom without fail, Vodacom never freely gives me updates, emails go unanswered for days at a time. Yesterday, vodacom called me, scheduled a call with the manager from the fibre department for 11am, the call never came, I had to follow up with an email yesterdat at 11:33am, i only received a response this morning. Today, Kagiso sends me an email advising me that I need to downgrade my package whilst they investigate the speed issue, he doesn't advise me of the cost involved, no explaination on whay this has taken then 17 months for them to finnally say this nor have they discussed my refund as Vodacom is in full breach of their contract with me and I have been given the run around for months. Hence, my complaint to you, as Vodacom is not being 100% transparent with their customers, they are overselling products and underdelivering and when made aware that we as paying customers have issues with this obscure way they are conduting themselves, they then give their customers the run around for months, then they dont even want to give a refund nor an explanation as to why what customers are paying for is not being delivered, I am just expected to downgrade without any informational data to work through? This is highly ********* and unprofessional in my opinion. My request in escaltion is for me to receive my refund and for Vodacom to give me as the customer a full debriefing on what the issues are, and if needed, I will then downgrade my package based on the information provided to me, i.e reason for downgrade, cost of downgrade, implemnatation fo downgrade, new contract, etc. Simply put, Vodacom needs to give me my refund and also, the findings on their investigation thus far as to why I have NEVER received the speed I have paid for.
106 replies
11 months ago
VODACOM BILLING FOR WIFI BUT ITS NOT DELIVERING AND OWES ME A REFUND- TRYING TO IGNORE ME!!!
I upgraded my fibre in November 2023 with Vodacom, since then it has been endless problems, I pay for 1250mbps, I have only ever received far, far less than that per, currently, as at yesterday, it is sitting at 125mbps, thats on a good day, prior to that, it was sittign at far, far less, going as low as 12.4mbps, when I notified Vodacom fibre of this previously, I have been given the run around, now when I log a ticket, I get 1 call, if I do not answer the call, the ticket is closed. I then have to relog the ticket. I have been following up, have had people call me, tell me to run speed tests because this has been reconfigured, and now because of reconfigurment, the speed, at the last check being the 29/04/2025, was 125mbps, not the 1250mbps that I am paying for!!! I have come to HELLO PETER last year as well, in October, once i did that, Vodacom Fibre contacted me, even gave me a small refund, but never bothered to fix the problem with the fibre. I require the following to happen:1. the fibre issue to be reolved urgently, a technician needs to come out, to verify what the problem is, as to why I am not receiving the speed on the package that i am being billed for and that I PAY FOR and have this fixed immediately, 2. I require a pro-rata refund, I am religiously paying for a service that I am not receiving as per the contract with Vodacom, meaning that Vodacom is in breach of the supplier agreement that I entered into with them In November 2023, and this has been an ongoing issue. Quite frankly, I cannot be billed for 1250mbps, yet we are not evein at a 3rd of that speed, this is a violation of our agreement and needs to rectified urgently. The technician from Vodacom has come out on the 30th April 2025, he checked the speed, which is nowhere near the 1250mbps that I am paying for!!! The upgrade that I entered into with Vodacom in November 2023 was actioned in the agreement ONLY.... the SPEED WAS NOT ADJUSTED, and this has now been escalated, this needs to be resolved urgently!!!!! Whilst that is still pending, Vodacom is still in breach of our contract and need to refund me accordingly. That is now what is owed to me. The speed line was not adjusted since November 2023, and that quite frankly is FULL BREACH OF CONTRACT, the invoicing should have been according to the speed allocated, which is under 250mbps. That means Vodacom has to refund me urgently. This needs to be resolved, I am utterly and completely irritated and diagusted with the level of day light ******* that is happening with this supplier. VODACOM, I WANT MY REFUND & THE FIBRE ISSUE RESOLVED URGENTLY!!! After committing to resolving this issue, Vodacom has closed the ticket without doing anything, a man named Katlego sent a message today saying it was being investigated, that was at 9:51am, now at 16:30, another sms comes through stating the ticket is closed, the speed is now sitting at 35mbps, not the 1250mbps that I am paying for, no contact since the messages, no calls, just the ticket is closed. When will this be resolved Vodacom??? I want my refund as well. This is crazy, I'm paying g for a service I have not received since NOVEMBER 2023. When will VODACOM resolve this matter. The Fibre needs to sorted out, I cannot pay for what I am not receiving, also I am entitled to a refund. I will send a ticket through every day and write a post on HELLO peter once a week, to reflect that I am engaging with Vodacom to resolve this matter, and that Vodacom is continuously making empty promises and closing tickets and I will hand this over to my legal representative every time that I attempt communication with Vodacom. Currently VODACOM is in breach of their fibre agreement with me, I am not interested in METROFIBRE, I want my REFUND and my WIFI/Fibre to be sorted out urgently!!! A technichian needs to come out urgently and resolve this matter. Vodacom says that Metrofibre reconfigured it, now its sitting at 0.32mbps, how is that resolved. my next step is to have my lawyers start dealing with this matter.
116 replies
12 months ago
Vodacom in breach of Fibre Contract Since November 2023
I upgraded my fibre in November 2023 with Vodacom, since then it has been endless problems, I pay for 1250mbps, I have only ever received far, far less than that per, currently, as at yesterday, it is sitting at 125mbps, thats on a good day, prior to that, it was sittign at far, far less, going as low as 12.4mbps, when I notified Vodacom fibre of this previously, I have been given the run around, now when I log a ticket, I get 1 call, if I do not answer the call, the ticket is closed. I then have to relog the ticket. I have been following up, have had people call me, tell me to run speed tests because this has been reconfigured, and now because of reconfigurment, the speed, at the last check being the 29/04/2025, was 125mbps, not the 1250mbps that I am paying for!!! I have come to HELLO PETER last year as well, in October, once i did that, Vodacom Fibre contacted me, even gave me a small refund, but never bothered to fix the problem with the fibre. I require the following to happen:1. the fibre issue to be reolved urgently, a technician needs to come out, to verify what the problem is, as to why I am not receiving the speed on the package that i am being billed for and that I PAY FOR and have this fixed immediately, 2. I require a pro-rata refund, I am religiously paying for a service that I am not receiving as per the contract with Vodacom, meaning that Vodacom is in breach of the supplier agreement that I entered into with them In November 2023, and this has been an ongoing issue. Quite frankly, I cannot be billed for 1250mbps, yet we are not evein at a 3rd of that speed, this is a violation of our agreement and needs to rectified urgently.
232 replies
16 months ago
Vodacom online delays order finalization
I have been waiting for days for vodacom online to contact me and finalize my order. I have continuously called vodacom online and no response when the call is answered, no one speaks on the other end of the line on 08217844. I have been waiting to finalize my order reference EX-1U88-28KRP since December 2024. CAN SOMEONE PLEASE CONTACT ME URGENTLY TO FINALISE MY ORDER!
109 replies
24 months ago
Vodacom Fibre charges for Fibre not delivered
I have been since February 2024 been trying to have an issue with my Vodacom fibre resolved, I have logged numerous tickets with them, called them and emailed them, yet no one cares to assist me. Currently I am paying for a wifi package that I am not receiving, I have them them proof multiple times, the latest ticket was logged on the 13 March 2024 and its allocated to someone but nothing else. I want to downgrade my package and have requested so in numerous communications, but no one cares to assist me.
124 replies
26 months ago
MTN SLACKS TO ACTION UPGRADE FOR 5 MONTHS
I have been trying to action an upgrade since October 2023, I have been in contact with MTN to first action a credit limit increase so I can then action the upgrade, however, no one can assist me. I have called numerous times, I have so many different reference numbers from MTN for each call that I have made and I still have no responses to calls or emails. So what is the problem. Why can a simple credit limit increase and upgrade take 5 months to complete.
0 replies
28 months ago
NO SERVICE FOR UPGRADE FROM OCT 2023 TO DATE FROM MTN
I have been attempting to liaise with MTN since october 2023, to increase my credit limit so that my upgrade can be auctioned, i have spent numerous hours on calls to MTN, only for my calls to be cut, or for me to transferred from one call centre agent to the next. This is absolutely crazy, time consuming and costly to me as I wait up to 18 minutes a time to speak to a consultant, only for the call to be cut once they answer. I have been directed from Mondo to MTN call centre's and back again Can MTN please sort this out, the service or lack thereof is atrocious. This has been going on since october 2023, i have all of the emails confirming this.
0 replies
31 months ago
Metrofibre -no service for more than 48 hours, no ETA in sight...they just don't care!
Fibre outage in Lombardy East since the 16th September is still not restored. Numerous tickets have been logged, and metrofibre keeps on saying technicians are on site. This is the feedback for the past 48 hours, and the same this morning. There is no explanation as to when it will be restored, but metrofibre and vodacom still expect normal payment come month end, even though we have no service for more than 48 hours. How are people like myself supposed to work from home.
393 replies
38 months ago
No service from Vodacom after days of calling
I upgraded in Feb 2023. The new phone is not reading the Sim card, I have been given the run around by vodacom customer care, vodacom accounts, vodacome after sales departments for days. At one stage my husband, daughter and I called vodacom at the same time and when my daughter finally spoke to someone, they refused to assist her and transferred to another department, only to be told she cannot speak for me but that I need to call them yet we were on a conference call after I dropped my call to vodacom This is ridiculous, I have paid for the upgrade already but the Sim card and phone are not working and no one can assist or will try to. I just called vodacom after sales , the woman answered the call, then continued with her personal conversationa and put me on hold without even greeting me.
106 replies
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