CT
Cara T
Active since Nov 2013
31
Reviews
0
Industries
Reviews
31 reviews14 months ago
Outstanding claim
Since 27 Nov 2024 our garage door issue has not been fully resolved. After numerous calls last & this month and an email to the CEO, Mr Kelso not even an acknowledgement was received. I will be taking this matter further with the Insurance Ombudsman. Tardy & Negligent Client Service.
53 replies
15 months ago
Client Satisfaction
Thank you Mr Carl van der Riet, CEO, Collin Carls & Leesanne at AVBOB. Thank you for your goodwill gesture and for appeasing and resolving a very unpleasant experience. Continue to always put yourself in your clients shoes.
53 replies
15 months ago
Above & Beyond
Thank you Dr Ntuli & Team for your amazing, sincere services. Yes, it was a long wait, but we brought along our Patients & Time as we were dependent on your free services and expertise. Kudos to you all from the ambulance staff, reception, security and doctors.
0 replies
15 months ago
Disgraceful Services
Be careful who you sign your loved ones up with for funeral insurance. With AVBOB you will be let down and you be deeply dissappointed thinking that you have such insurance covered. Be careful of the Brokers who are like sharks that is there for the money only, they will give you wrong information just to get a client on board. False information and Expectations were said by the Broker and AVBOB seems to care less to take ownership. Let's see if AVBOB CEO, Mr Carl van der Riet will give attention to my email and claim.
56 replies
16 months ago
Death Claim
Thus far not too impressed with your services. My Mom passed on 14th December and with numerous calls for assistance were given different information in regards to the policy that I took out for my Mom to ensure a smooth way forward in regards to funeral coverage etc. I did not expect the run around and that I will deal with lengthy claimant forms that needs to be completed and confirmation of bank details etc. All these documents you have on file. Please moving forward have a more sincere and empathic approach and smoother systems in place when your clients reach out for assistance. I have sent you all the paperwork today and look forward to hear back from you. The Broker that I have signed up with did not even have the courage to say condolences when I reached out to him on WhatsApp to let him know that my Mom passed. Until today, he vanished. We are never too old to learn, and this was just another disappointment of services received.
56 replies
16 months ago
CL4456082
Thank you for rectifying a very bad and unpleasant situation. The new garage door has been installed, thank you once again.
56 replies
16 months ago
Pathetic Services
For the approximately 5 years, all you have delivered is Pathetic Services to us. Since 27 November 2024 we are still where we were then, when we reported that the garage door fell on our Caddy. How do you sleep at night knowing that you are adding more stress to your clients wellbeing instead of appeasing them. If my bond is not paid...... I Do Not Sleep. SA Homeloans what goes around returns is all I can say.
56 replies
17 months ago
Claim
Have not heard back from SA Homeloans after their acknowledgement that they received our inspection report from their service provide who came and inspect the claim we reported on the 28th. It is now over 7 working days and they just vanished. If this was the reverse when clients Do Not Pay their bonds, or are Late with Bond payment, almost immediately one is sent an email to make payment instantly to avoid legal action. You no longer anticipate the clients needs, as we had endless problems with the garage door that now fell on one of our vehicles.
56 replies
17 months ago
Carpet Purchase
You delivered, thank you to the Client Assistant who helped me from the moment that I stepped into your shop until I left, with the choosing and buying process. As acknowledged, continue to delivery exceptional services to your clients and we/they will return. Well done. Airloom Factory Shop, Woodstock
0 replies
24 months ago
Negligent Services
I give Melanie Grobler (Insurer Advisor) 0 out of 5. I gave your mother the information to follow up herself. I will not assist any further. Her response to my daughter regarding a geyser burst claim. The insurance that assigned Franke (plumbers) to replaced our geyser in 2020 which they installed wrongly. This resulted in a burst geyser about two months ago. We had to pay R1500 do get the Insurance, PSG to install a new geyser as it was under warranty but due to the geyser being installed wrongly in the first place this caused the problem. Now PSG Insure, Melanie (Principal & Partner | Insure Adviser: Commercial) instructed me to go get or find the money from a services provider that they used. Services and appeasing ones clients who pays your salaries is non existent in South Africa. Sad to see that the don't care behavior comes from the Principal & Partner | Insure Adviser: Commercial
53 replies
Review Distribution
5 Star
9 (29.032258064516128%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.451612903225806%)
1 Star
20 (64.51612903225806%)