WS
Willem S
Active since Nov 2013
14
Reviews
0
Industries
Reviews
14 reviews14 months ago
DiSGUSTING PATHETIC POOR SERVICE DEKIVERY
I received a call from a gentleman about 5 months ago regarding insurance for my decoder should any happens to it due to lightning theft etc. At first I didn't want to take an insurance out on the decoder but he eventually convinced me and i app**** for the insurance. I also mentioned to him that of something happens I will not be able to take it to an agent as I have an eye defect and can't drive, but he assured me that if I put in a claim DSTV will appoint a dealer to exchange the decoder and re install it. On Wednesday 19 Feb 25 my decoder was struck by lightning and I reported this matter to DSTV Insurance which said they can't exchange it I must take it to my nearest agent to exchange, exactly what I was afraid off at first but they assured me won't be the case. There is a call me back option as well but needless to say after 10 attempts I phoned DSTV myself which took me about half an hour just to submit the claim, my airtime my patients and my time. The gentleman assured me that he will submit the claim I don't have to do anything from my side anymore. On Wednesday 23 Feb 25 I've never received any ref nr feedback or anything and I phoned again after 10 attempts with the call me option once again my airtime my time my phone. The lady that assisted me mentioned that no claim was submitted at all she can see the claim but is not submitted but she promised me that she will submit and gave me a ref nr which is Ref nr 118443475. She said that I will receive a notification to state that my claim has been submitted between 24 to 48 hours. It's now 48 hours and nothing was send to me no phone call nothing. What also made me furious is the fact that I'm paying my DSTV and I've been waiting a whole week without a decoder and now she said that it will take another 7 to 14 working days I'm terribly discussed and disappointed in this product and wish to get an anwer within 2 hours otherwise I'll go to the consumer board. If you read all this negative reviews on hellopeter this company should be closed for good before they disappoint any other customers
0 replies
15 months ago
PATHETIC CLIENT SERVICE FROM UBER
I've never been so humiliated in my life and this is due to Uber that in actual fact called me a ***** and a *****. On 03 Feb 25 I've requested an Uber from Thaba Tshwane to Valhalla. The amount at that time when I requested was R47.15 which I accepted. When I got into the Uber, no where or no one informed me that the price all of a sudden increased. When we stopped at my house I was so nice to even give the driver R50 instead of the real amount . The driver looked at the R50 and said, sorry sir it's not enough the amount is now R72. I informed the driver about the miscommunication between myself Uber and himself. His reply wad that I don't need to worry he will work it into his next ride. Today when i logged into the app to request a ride again, a notice popped up to inform me that I first need to pat R22 before I can book another rude. When I went into the help platform, the following popped up Driver reported cash underpayment. Arrears will be added on the rider's account and should be cleared to request future trips. Please clear the arrears via in-app wallet Ive been corresponding with them since this afternoon bit they don't reply or seem to solve this matter and in the mean time I must pay the R22 This is really pathetic service to say the least and that they take the word of the driver and not communicate with me is really up to **** client service
0 replies
15 months ago
UTERLY PATHETIC CLIENT SRRVICE
I've never ever came across uterly pathetic service in my life. If you need assistance there is no assistance the consultants ignore you and when tou email them to their email they don't respond when I asked to speak to a manager on wapp they couldn't help me as they can't do it on that platform. I'm in dire straits to get hold of them but no response from. I've sned 6 emails communicated on wapp called them but can't get hold of them in my time of need. I'm really sorry I ever choose this company to assist me although they won the price don't know how
53 replies
17 months ago
PATHETIC USELESS SERVICE
USELESS PATHETIC CLIENT SERVICE IVE BEEN TRYING ALMOST 3 MONTHS TO FIX MY ACCOUNT WITH TELKOM. EACH MONTH I RECEIVE A STATEMENT ITS EVEN ABIGGER MESS THAN THE PREVIOUS MONTH. IVE REQUESTED TO TALK TO A SUPERVISOR WHICH THEY REP**** WHEN IS A SUITABLE TIME FOR THEM TO CONTACT ME. I CLEARLY INDICATED THEU MUST PHONE ME AFTER 16H00 AND THEY PHONED ME 15H45 WHEREBY I REQUESTED THEM TO PHONE ME AFTER 4. ITS NOW 24 HOURS LATER AND WHEN I SEND THE SUPERVISOR AN EMAIL THE REPLY IM NOT AVAILABLE. THIS IS REALLY THE MOST PATHETIC SERVICE THUS FAR AND AS SOME OTHER MEMBER ALSO MENTIONED THEY CAN JUST AS WELL CLOSE THEIR DOORS
0 replies
23 months ago
CONFIDENTIALITY BREECH BAD APP
I had a very bad experience with the admin of Uber yesterday. I tried to report this matter online to Uber but their app is really extremely non user friendly for this specific scenario. I've ended up sending Uber business an email that just ********ly mentioned that they can't help me I must use the app although I requested then to redirect this matter to the correct dept, they absolutely refused. Uber has a very strict policy to keep their customers info, banking details etc confidential especially with the new POPI ACT I don't know how they manage to praise this service as someone traveled to Johannesburg on my account yesterday and the amount of R500 was deducted from my bank account without me giving anyone or any person authority to travel on my account and I also want to know who ever traveled on my account using my banking details how they manage to get my details is outrages. This means any one who has an Uber account can get access to my account. I've also double checked on my log in whether there was any trips booked on my name which was also not the case. I need Uber to follow up this scenario change their app to make provision for this circumstance circumstances and refund me with the amount of R500 Thank you in advance Willie Saunders
0 replies
23 months ago
EXTREMLY BAD SERVICE FROM TELKOM
I've been a customer with Telkom for over 13 years and never missed or skipped a payment. This month I really had some serious financial issues and couldn't pay my account. On the Telkom website their is a box to tick if you want to make arrangements and they will call you back. They never phoned me back and the debit order was declined due to insufficient funds. I've requested that they must phone me back which happened this time around. I requested the lady not to suspend my service due to my financial problems but she rep**** that there is nothing she can do I must pay 90% of my payment which I didn't have available. In the mean time Telkom presented the payment 4 times again during this month which cost me R130 per transaction to send the unpaid payment back which I find very difficult to understand how they still presented it after it was declined twice. I've send numerous emails to Telkom to solve this matter requested that they phone me back but they just ignored me as I might be sewn a a ***** or trying to avoid any further payments. If I have the money I will most certainly pay everything I owe with them and never make use of them ever again Willem Saunders
0 replies
24 months ago
COMPLAINT
This company is ******** and have a dont care attitude. The employees either neglect to answer your inquiry or deal with it about a week late. I have never missed a payment with them because I signed a debit order. I am now listed as a defaulter and they are refusing to correct their error of listing me. They promised to rectify this mishap but every month when I receive my credit score the results are still the same that I'm in arrears which caused my credit score to look like I'm not paying. I will never recommend this company to anyone
53 replies
28 months ago
POSSIBLE ***** OR IRREGULAR TRADING
I approached this company on 22 December 23 for a short term loan to the amount of R10000. Due to the fact that I have a very low credit score my loan was approved by this company but I got a message that I first need to pay R1950 for security reasons should I flee the country. This was already suspicious as other companies either approve or disapprove your claim instantly but they thrive on helping people even if you have a low credit record or black listed. Although I was worried I really needed the money urgently and paid the money and also not into a business account but into money wallet. After I paid the money I received a message once again that I first have to pay the company an amount of R3850 for insurance purposes. I hesitated and told the company that I first need all my debit orders to be deducted as this might be a ****. This morning I realized that I don't need the money anymore as I haven't received the money yet I requested them to cancel the contract and reimburse me the amount of R1950. The company reacted by indicating that I first need to pay R950 cancelation fees before they will reimburse me. In the contract there is nothing what so ever or a clause that indicate this outrages reply. I will never ever make use of this company ever again and please take caution against these people as it might be a ****
0 replies
29 months ago
Extremely Poor Servixe Delivery and concentless actions
A broker paid over money to this app for releasing of money. It' was deposited two weeks ago and ever since I battled to release my money. At first they were delaying the process and the next moment I had to pay R62000 to release the money as they said I need to pay the money due to a delay. I had to pay for their mistake. I paid the amount but nothing happened. If you contact their online support system you wait up to two days before they reply. Today I got a message that stipulated that my income on coin wallet was alit higher than expected I need to pay another R301000 to release my money. I never requested them to increase my payouts never had my consent thhe just did as they wish. Thus is the poorest most unprofessional coin wallet I ever cane across. I'm a normal salary earner how do they expect me to pay this kind of money and they did everything without consent and no service delivery. Those money deposited in the wallet might also disappear due to my lack of funds I strongly recommend anyone to ever use this app
0 replies
29 months ago
RUBY DIGITAL ****
They approach you on LinkedIn by means of an member that claim to be agents for Ruby Digital. At first you have to complete certain tasks whereby you earn R20 per task. Then they give to tasks to purchase a merchandise foe a certain amount. Consequently tasks are assigned after the one completed and at the end of the day when you paid almost R200000 and they must pay you they indicate that you need to pay another R65800. If you don't have the money to pay the amount they freeze your account and you loose all the money deposited in various bank accounts. I've even drafted an email to their HQ inquiring whether it is part of their company but they don't even reply This company is a huge **** don't pay your money as promised and keep the money in their possession I will strongly recommend people to avoid any agent on LinkedIn who tries to **** you with Ruby Digital
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
11 (78.57142857142857%)