CS
clement S
Active since Nov 2013
98
Reviews
0
Industries
Reviews
98 reviews1 month ago
No Insurance Cover as a Result of Incorrect Debit Processing
Good day, I am writing to formally lodge a complaint regarding the unacceptable handling of my policy and recent debits from my account. I have been a loyal client for a considerable period of time, and without fail, my premium has always been deducted on the 27th of each month — which is my confirmed and consistent payday. This arrangement has worked perfectly, and payments have always gone off like clockwork. A week or two ago, I contacted your offices to query the increase in my premium. The consultant assisted me with a revised amount, which I appreciated. However, at no point during that conversation was there any agreement to change my debit date to the 26th. My debit date has always been the 27th and that has never changed. To my surprise, I then received a notification stating that a re-debit would be attempted on the 13th. This is completely unreasonable and was never discussed or agreed upon. In addition to this, the following amounts were debited from my account and reflect as paid: R7.91 R532.23 R195 I require a full and detailed breakdown explaining exactly what each of these amounts was for. From my perspective, these debits were processed without proper communication or authorization. I plan my monthly budget carefully around my fixed expenses. When unexpected amounts are deducted — especially without notice — it creates unnecessary financial strain. What makes this even more concerning is that I am now being told I have no cover due to what appears to be an internal error on your side. It is completely unacceptable that I am left without insurance cover because of a debit date change that was never agreed to. I sincerely hope nothing happens during this period, because this situation has been caused entirely by your administrative oversight. This level of service is deeply disappointing and has seriously shaken my confidence in your company. I am now reconsidering whether I should continue my policy with you moving forward. I expect: A full written explanation of the debit date change. A detailed breakdown of the amounts deducted (R7.91, R532.23, R195). Immediate clarification of my cover status. Confirmation that my debit date will be corrected back to the 27th. Please treat this matter as urgent. I expect a prompt and transparent resolution.
106 replies
7 months ago
Recognition for Outstanding Support
Dear Absa, I would like to take a moment to sincerely thank Gillian Farmer from your Heerengracht branch for the way she handled my case. Where I previously felt unheard, Gillian was the opposite. She called me directly, kept me informed throughout, and most importantly, made me feel that “Your Story Matters” is more than just a slogan — it’s something she genuinely believes and practices. Her empathy, patience, and willingness to assist made all the difference, and for that I am deeply grateful. Too often, complaints only highlight the negative. This time, I want to highlight the positive. Gillian’s professionalism and human touch turned what began as a frustrating experience into one where I felt supported and respected. Please extend my appreciation to her. Staff members like Gillian embody what Absa should stand for. With thanks,
53 replies
8 months ago
“Your Story Matters” but Clearly Not Mine
Dear Absa, The nails in my coffin feel sealed for good, yet I refuse to accept this fate. For the second month in a row, I am fighting with your institution — the same bank that proudly claims “Your Story Matters.” Before I explain my issue, let’s pause and reflect on that slogan: Your – belonging to or relating to the person being addressed; the client, the customer. Story – a narrative about people and events, often significant and meaningful. Matters – to be important or significant. When read together, the phrase should inspire trust and care for the customer. Instead, in my experience, it has only highlighted how far your institution has strayed from its own promise. I feel trapped — not by my debts themselves (which I accept and continue to manage responsibly) — but by the crippling and unjustifiable fees your bank imposes. For example: R150 for a missed debit order fee. How is this even reasonable? I am in constant communication with my creditors, yet I am penalised because debit order dates shift unpredictably. Overdraft-related charges and high fees that I am hit with over and over again. These “penalties” quickly snowball and become worse than the actual debt I need to repay. Instead of helping me manage my finances, your institution bleeds me further. Additional “administrative” charges that make it nearly impossible to recover, even when I’m making the effort to pay. This is not banking — this is punishment. A client should not feel like they are buried in a coffin where every attempt to rise is met with yet another nail hammered down by their bank. I am also unable to access additional funds due to complications on my credit card account, where the card you claim was never lost has now become another excuse to block me from breathing financially. Two months of fighting with Absa, two months of broken promises under the banner of “Your Story Matters.” But here is my truth: my story clearly doesn’t matter to your bank. What matters is Absa’s story — your fees, your overdrafts, your gain. Perhaps the slogan should be changed to “Absa’s Story Matters” — at least then customers would know upfront whose side you are on. I am not asking for favours. I am demanding fairness, reason, and acknowledgment of the impact these practices are having on real people’s lives. Right now, instead of feeling supported by my bank, I feel chained, suffocated, and punished. I want this matter addressed immediately. These charges need to be reviewed, and I want a resolution that reflects the values you publicly claim to uphold. Because if my story truly matters, then it’s time for Absa to prove it.
1 reply
9 months ago
Urgent Resolution Required – Card Replacement and Service Experience
Dear Absa Team, I hope this message finds you well. I need to express my serious frustration regarding the experience I’ve had over the past few days, which has not only been inconvenient but has cost me both time and money unnecessarily. Last week, I believed I had lost my wallet – a truly heart-sinking moment. Acting quickly and responsibly, I cancelled all my cards via the call centre, despite being on limited airtime. I asked the consultant to call me back, but I was told your agents are inbound only and cannot return calls. I want to be clear: if I hadn’t managed to cancel all the cards and someone had used them, the liability and stress would’ve been far worse. I strongly suggest that management reviews the call recording from that day. To make matters worse, this entire situation is unfolding while I am already under financial strain – and Absa’s excessive debt bounce fees are only making things worse. These charges are crippling. That said, I found my wallet a day or two later – a huge relief – and I thought I could simply unblock the cards via a follow-up call. Apparently not. For security reasons, I understand the policy, but it doesn’t make this any easier. On Saturday morning, I visited the Absa branch at Zevenwacht in an attempt to sort everything out. Credit where it's due – the check-in consultant was very helpful and knowledgeable. He suggested I try using your new ATM card issuing system rather than wait in line. That’s an innovative and efficient idea, but the execution needs serious improvement. The first ATM I tried had unresponsive buttons (specifically the bottom left selection). As a result, I had to use a different account to proceed. After receiving my new card, I went to a nearby store to test it – declined. I assumed it was a technicality with the account type and drove to CapeGate, where another one of your upgraded ATMs is located. There, I finally got my proper replacement card – after paying yet another replacement fee, might I add. But the story doesn’t end there – the new card also didn’t work. In a last-ditch effort, I tried withdrawing cash with a different card, and the ATM swallowed it. At this point, I had to cut my weekend short and didn’t even bother sorting out my cheque or credit card – because frankly, I can’t afford any more fees. I joined Absa with confidence. Initially, the service was great. But now, I’m stuck bleeding money on every side – fees, declined transactions, and a system that just isn’t working for me. This is no longer sustainable. Let me be clear: I accept responsibility for certain things in this situation, but the amount of unnecessary loss and inconvenience I’ve experienced due to system limitations and service gaps is unacceptable. I am not willing to continue paying for each new card or any other charges arising from this chaos. The ball is in your court. I need a reasonable resolution, and I need it now.
159 replies
14 months ago
Urgent Complaint Regarding Incorrect Premium Deduction
Dear Absa Insurance Team, I am writing to formally express my deep dissatisfaction with the recent handling of my insurance premium deductions. When I initially chose Absa Insurance, I did so because it met all my coverage needs at a competitive price and even exceeded my expectations. However, over the years, I have noticed concerning practices that I chose to overlook—until now. Last month, a mix-up occurred regarding my premium payment. A consultant previously informed me that if a deduction was missed, the amount would be debited the following month, and I even received written confirmation that my January 2025 premium would be added to my February 2025 premium. I was completely fine with this arrangement. However, to my absolute shock, instead of a double deduction as expected, I saw a request for a triple premium deduction—far beyond what I planned for or had available in my account. I have no idea how this amount was calculated, and frankly, this is unacceptable. Today is 28 February 2025, and I need immediate clarification on whether this issue will be rectified or if I should start searching for a new insurer. I cannot afford gaps in my coverage due to mismanagement on your end. Please respond urgently with an explanation and a resolution. I expect a swift correction to this matter.
71 replies
17 months ago
Frustrated and Let Down: My Insurance Nightmare
All I needed was my documents amended for the policy I needed to present to the dealership. At this point, I’ve given up hope. On Friday, I was fortunate enough to collect a new vehicle and provided all the necessary documents to the dealership. However, as life goes, sometimes mistakes happen. In this case, the finance house had one incorrect document—a small, honest error. The dealership kindly offered me their temporary insurance since I couldn’t reach my own insurance provider on Friday afternoon. This morning, I promptly followed up to have the documents corrected at 9:58 AM. Now, it’s 11:42 AM, and I’m still waiting, while the dealership’s cover ends at noon. Despite my efforts, my insurance company seems unwilling or unable to resolve this in a timely manner, leaving everyone—including the dealership—frustrated. I’m beyond tired of calling, waiting, and getting nowhere. This experience has been so disappointing that I’m seriously considering looking for a new provider. No one should have to deal with business practices this poor. How am I supposed to stay positive and help others when I can’t even help myself?
56 replies
23 months ago
Outstanding Service Appreciation Cebisile
Thank you for the outstanding service. Your assistance made the price review process smooth, effective, and efficient. You were very friendly and helpful throughout. Since I joined this insurance, it has been a consistently positive experience. In a constantly changing world, it's crucial to have reliable insurance support, and you have certainly provided that. Thank you for your help, Cebisile.
917 replies
28 months ago
Unfulfilled Promises and Ongoing Disappointment
Dear MTN Customer Service, I hope this letter finds you, though I'm not sure anyone at MTN is truly concerned about customer satisfaction. I am writing to express my immense frustration and disappointment with the service I have received, or rather, the lack thereof. After a tumultuous year with MTN, I reluctantly decided to explore the Black Friday deal, swayed by the promise of a reprieve for my wallet. The allure of 6 months of free Disney Plus mobile and a R250 Takealot voucher seemed like a win-win situation, considering my wife's constant need for data and the impending Christmas season. To my dismay, the supposed "deal" quickly turned into a debacle. After upgrading, my attempts to inquire about the promised voucher led me on a wild goose chase between MTN and Mondo, only to be ultimately informed that I somehow didn't qualify. This revelation not only renders your customer service a circus act but also marks another instance of blatant misinformation from MTN. The entire year of 2023 has seen me calling out MTN for its ********* practices, and as we step into 2024, it appears that nothing has changed. Frankly, it's disheartening, and I find it nearly impossible to muster any positive sentiments about your company. So, MTN, the ball is now in your court. I implore you to be personal in your response, but more importantly, I demand an immediate resolution to this matter. Your failure to honor your commitments has left me questioning my decision to stick with MTN, and I hope you realize the gravity of losing a customer who once had faith in your services. Awaiting a prompt and satisfactory response,
0 replies
29 months ago
Cancellation Notice and Expression of Disappointment
Dear Dotsure, I hope this message finds you well, although I must express that my current sentiments are far from such. I am writing to you today with a profound sense of disappointment regarding the recent events and the overall quality of communication I have experienced during this process. It deeply saddens me to say that, at this point, I am seriously considering terminating my association with Dotsure. Having been a loyal customer for a considerable period, I expected a more professional and transparent approach, especially when circumstances took an unexpected turn. To my dismay, the level of communication I encountered resembled a relentless barrage of calls and emails, giving off an unsettling "Good cop, bad cop" vibe that left me questioning the nature of our relationship. The situation reached its zenith on 05.12.2023 when I received a financial transaction from Dotsure without any prior communication regarding the status of my claim. I found it incredibly disconcerting to receive funds without a corresponding message confirming the approval or detailing the decision-making process. This lack of transparency and communication is not only unprofessional but also a clear departure from the standard I expect from an insurance provider with whom I have trusted my coverage for an extended period. My disappointment has been communicated on several occasions, and it is my sincere hope that no other customer has to endure the same disheartening experience that I have faced. Regrettably, if this level of service and communication persists, I see no alternative but to pursue the cancellation of my policy with Dotsure. I believe in fair and open dealings, and unfortunately, recent events have not aligned with these principles. I trust you will consider this letter seriously and take the necessary steps to improve communication and service standards for the benefit of your customers.
71 replies
29 months ago
Price Confusion Blues: Navigating the Hidden Costs at Food*****s Bothasig
I hope this communication finds you amidst a genuine commitment to addressing customer concerns. My purpose in writing this letter is to bring to your attention a highly unsatisfactory experience I encountered at your store on December 1, 2023, around 16:00. My wife and I visited Food*****s Bothasig for our routine grocery shopping, an activity we usually undertake with pleasure due to the impeccable condition of your store and the array of products available. However, the recent incident has prompted me to express my concerns regarding pricing transparency and managerial conduct. During our visit, we came across a product that particularly caught our interest - "Penny Lane, Battered French Fries." The price displayed was R22.99, a seemingly reasonable amount for the item in question. As we continued with our shopping, we discovered that the actual pricing of the fries was overshadowed by the pricing of spice items, which we only realized after reaching the checkout. Upon scanning, the total reflected an unexpected amount of R55/R56, and upon inquiry, the till operator summoned a supervisor. The supervisor, like us, appeared uncertain about the correct pricing, leading to the involvement of a manager. Regrettably, the manager's conduct during this interaction was far from satisfactory. Not only did they maintain a rapid pace during the discussion, forcing us to physically follow and pursue a resolution, but they also seemed indifferent to the confusion caused by the overshadowing of the actual item's pricing by spice prices. I feel compelled to emphasize that the freezer containing the items is a 3-4 meter long freezer with only one sticker about 10 cm, essentially hidden beneath spices, contributing significantly to the confusion. Additionally, it is my belief that we are not the first customers to be caught in this confusing pricing situation, and I express my concern that others may have faced similar challenges without the benefit of an adequate resolution. My concerns and expectations remain unchanged: A thorough investigation into pricing procedures to ensure transparency and prevent overshadowing of actual item prices by adjacent items. Immediate measures to enhance the customer service skills of managerial staff, emphasizing empathy, effective communication, and commitment to customer satisfaction.
71 replies
Review Distribution
5 Star
12 (12.244897959183673%)
4 Star
0 (0%)
3 Star
7 (7.142857142857143%)
2 Star
33 (33.673469387755105%)
1 Star
46 (46.93877551020408%)