AE
Arnold E
Active since Nov 2013
11
Reviews
0
Industries
Reviews
11 reviews26 months ago
DISSATISFIED CLIENT
I currently have a matter regarding my ABSA CREDIT CARD which I reported to the Ombudsman about the payment of my arear account.I ÀM diabetic type 2 and also diagnosed with Parkinson's disease The Ombudsman agreed with the bank that regardless of my situation and sickness that I have , I am still liable to pay my account. They did an investigation and found that there was funds in my account. I used that funds to pay my daughter's Law School Tuition.I was offered to pay R9000 settlement fee, which I don't have. I think The Ombudsmans decision with the ABSA was unfair, I was declared unfit for work by the doctor at the hospital.
0 replies
26 months ago
ABSA - P00R CLIENT SERVICE.
I have a credit card with ABSA for a long time.Three years ago I stopped working due to the Stroke I had while I was still working. Ever since then my daughter has been trying to assist me to pay my accounts .My daughter is the only bread winner in my family . Now she has a baby girl and can no longer afford to help me.My daughter paid R1000 on my account per month..I am diabetic type 2 and was recently diagnosed with Parkinson's disease. The doctor declared me unfit for work.Currently I am receiving disability grant R2090 which I use to pay rates and taxes. I have to reapply for disability grant in May 2024 ,there is no guarantee that I will get it again depending on the doctors examination The bank came with a proposal for me to pay R9000,settlement balance ,which I don't have .I received some funds into my account, but I used it to pay for my younger daughter's tuition for law school.In all fairness, I think ABSA can let me pay half of what I owe as installments due to my current situation and that I am a long standing customer of ABSA.Everyone is battling to put a piece of bread on the table.
58 replies
43 months ago
Service Excellence
Wonderful service at PH Boksburg.Carmen Brown excellent service consultant, prompt and on point. Thank you Carmen and team keep up the good job.
0 replies
66 months ago
EXCELLENT SERVICE
ABSA has managed to restore 'ABSA CUSTOMER CONFIDENCE' back in me.They have managed to sort and fix their mistake which I admire as a good service provider it must always set a perfect example so others can follow.Thank you NTHABISENG SIBANDE!! Once again , thank you ABSA for a job well done!!!!!
56 replies
66 months ago
EXCELLENT SERVICE
On Friday 30 November 2020 I requested Scorpion a legal advisor to call me back.The consultant said that they are all busy and she asked my number for the legal advisor to call me back.On Saturday the legal advisor Mr R Tsweji called me back and assisted me. Mr Tsweji also called me back on SUNDAY for more info he required. My matter has now been resolved ..THANK YOU MR. R TSWEJI THANK YOU SCORPION LEGAL .KEEP UP THE GOOD WORK!!
56 replies
67 months ago
Poor Service
Today 28/10/2020 , 10:37 am Anthony Richards consultant called me and told me to pay R2500 immediately.I tried to explain my situation again,did not help.The consultant saw that she was not getting the answers she wanted, she dropped the phone in my ear while I was talking .,
0 replies
67 months ago
Poor Customer Service
ABSA has handed my credit card account to Anthony Richards Associates after I agreed to pay . R550 .My last payment was 20/10/2020 for October,today a consultant from AR Associates told me to pay R2500 immedately .Still cant find job during COVID 19.Not good service.
53 replies
68 months ago
Outstanding Customer Service - Assupol
I am pleased with Assupol for handling my two queries with such professionalism.My queries were sorted well within the stated lead time. Well done Assupol , Good job. Keep up the good work. Thank you Arnold Eavening
53 replies
71 months ago
GOOD SERVICE
Thank you ABSA Credit Card Collections Department for your swift response to solving my query. GOOD JOB. THANK YOU ARNOLD EAVENING
105 replies
71 months ago
POOR CUSTOMER SERVICE - ABSA ---
Last year December2019 my banking account was debited with R3000 FOR A JOURNAL DEBIT for my credit card after arrangement was made telephonically for R500 PER MONTH.THEY DEBITED MY ACCOUNT WITHOUT MY PERMISSION.I HAVE BEEN WITH ABSA FOR OVER 20 YEARS AND THIS SAME INCIDENT HAPPENED AGAIN TODAY.I AM AM UNEMPLOYED SINCE LAST YEAR MARCH AND MY ASSISTANCE COME FROM MY DAUGHTER WHOM I HAVE TO PAY BACK EVERY CENT AS SOON AS I START A JOB. IS ABSA GOING TO PAY MY ACCOUNTS AND PUT FOOD ON MY TABLE LIKE MY DAUGHTER HAS BEEN DOING ?? VERY DISAPPOINTING ABSA . I NEED MY MONEY BACK INTO MY ACCOUNT TO BY FOOD AND PAY MY ACCOUNTS - PLEASE HELP ... LETTER TO ABSA COMPLAINTS DEPARTMENT EMAILED TODAY: Good day Please be advised that my savings account 9354393590 has been debited AGAIN WITHOUT MY PERMISSION as below email in December 2019 . The amount of R3033.00 WAS DEDUCTED AS JOURNAL DEBIT.I was once again not consulted or contacted .Once more I am still UNEMPLOYED and can only pay R500 ON MY CREDIT CARD ACCOUNT NUMBER ; 4550270490526014.I AM AWARE THAT I OWE THE BANK MONEY . MY ID: 6906215025083 THE MONEY THAT WAS DEBITED FROM MY ACCOUNT IS BORROWED MONEY FOR MY DEBIT ORDERS.I NEED THAT FUNDS BACK IN MY ACCOUNT AS SOON AS POSSIBLE. MY ARRANGEMENT STAYS ON R500 PER MONTH AS I AM STILL UNEMPLOYED.(WHICH I AM PAYING)!!!! IF THIS MATTER IS NOT RESOLVED AS SOON AS POSSIBLE THEN I WILL TAKE FURTHER STEPS TO GET MY MONEY BACK PLEASE SEEE EMAIL BELOW.. Thank you Arnold Eavening 0825464962 Arnold Eavening <arnoldeavening@gmail.com> Wed, Jan 1, 10:40 AM to Group 1ST COMPLAINT Good morning My cheque account no: 4089596626 now closed which the bank took money from my account that was supposed to be for my debit orders. There was an unauthorised debit order from absa credit card collections from my savings account: 9354393590 after I made an arrangement to pay R500 per month which I paid R500 on 13 December2019. I am still unemployed since last year March and I have to pay back the money that I borrow to pay my accounts. Regards Arnold Eavening
105 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
6 (54.54545454545455%)
1 Star
0 (0%)