NR
Naledi R
Active since Nov 2013
9
Reviews
0
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Reviews
9 reviews6 months ago
Libery Funeral Cover 2023 premium outsanding?
Dear Liberty, Please advice why my mum is still receiving emails that her premium is not paid. A letter stating back to 2023. It really frustrating what is happening and it looks like you don't care of your elderly customers. She wants to know if she can be refunded for all her contributions because every time is the same story. She asked that you debit her account. SO please advice why a premium of 2023 is still outstanding?
53 replies
24 months ago
Debit
I gave you banking details for the account to be debited for my monthly premiums. I'm a pensioner, I cant go up and down supermarkets that a always off line to do the payment. Please update the payment option to debit order.
53 replies
24 months ago
Unsatisfactory service
I don't understand why you are not debiting the bank account provided. Please let me know what other method of payment must I use. I am a pensioner and you are making me panic or confused on what else I needs to do because I provided the bank account, but still you are not debiting or even making allocations for the payments made.
53 replies
28 months ago
***** - Never to be trusted
We ordered a battery from them costing R12 000. They took our money and never delivered the battery, We have been trying to get the refund and they are not responsive. They keep on promising but the don't pay. A ***** case will be opened with the police which is not what we wanted to do but we don't have a choice as they can't be trusted.
0 replies
36 months ago
Up to date policy terminated
I have been member of liberty since 2009 after I went on pension in April 2020 they send email that they are terminating my policy I told them not to terminate it then they stopped debiting I decided to pay them manually later I asked them to send me debit order form because I did not like paying them manually they send the debit order forms and still there did not debit. I have asked them again to send me order this week they said my policy is terminated. Please advice how do you terminate an up to date account? Did you inform me months before terminating? I have proof of my monthly payments.
159 replies
63 months ago
Breast Reduction rejection
I have applied for BR procedure due to heavy breasts which are affecting my health. I have supplied all the supporting documents and the DR also submitted motivation to Sizwe Medical aid. I tried connecting with you via twitter but that is not helping as your consultant will call promising me that the appeals committee will call me with feedback as to why they are not authorizing the procedure. The reason they use to reject me was that I didn't disclose that I have medical problems due to heavy breasts. My question is, how was I suppose to know that in October I will be needing a medical assistance? That I will need a procedure to be done so that I can live like a normal person. It means after joining your medical aid, any decease or medical illness that needs an operation will not be approved, then you will use non disclosure to reject the request..... I'm so disappointed by the treatment I am receiving as even your call center people don't know how to help me. I submitted an appeal, even now I am waiting for a response. I had a claim of R1000 submitted in November and gain in December, I am still waiting for the payment to be made. I thought I was joined the best medical aid when I joined Sizwe, but I guess I was wrong. My pocket is not deep enough :(
56 replies
96 months ago
Contract expired
I have checked my credit report and there is an amount of R356 outstanding. Can you please write his amount off and also send me a paid up letter as I don’t owe MTN anything. The contract ended 29 November 2015. I was migrated to prepaid in January 2016. Please this is affecting my credit report. Thank you
158 replies
101 months ago
Awaiting for the policy documents
I took out 1life funeral policy in August 2016. I am still waiting for the policy documents to be emailed or delivered to me. I am not happy at all with the service as it's been close to a year now and I'm still waiting.
105 replies
106 months ago
Cancellation of contract
<p>I'm still waiting for the recording where I agreed to your terms and conditions.</p> <p> </p> <p>I requested that you cancel the contract . It's been a month since I have requested a cancellation. </p>
61 replies
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9 (100%)