NR
Nico R
Active since Dec 2013
5
Reviews
0
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Reviews
5 reviews10 months ago
****** and Unfair Insurance
I have been a member with Santam Insurance since 2019. In 2024 I had a theft from my home. I oppened a theft case at the SAPS following all the nececary steps in order to obtain the case number and ITC number. After logging the claim with Santam, an assessor was sent to my home. I provided the prove of ownership as well as the proof of purchases to her confirming the claim to be legal. She then insisted on going through my home to see what belongings I had. I provided all the insured items proof that was listed. I feel she had no right to do that as it invasion of privacy. She constantly remarked that she wasn't so blessed to have some of my things, indicating she had alternative motives in going through my belongings. They paid out for the ****** items 2 months later. At first they wanted to pay out using their debit card system, whcih I didn't want as they are limited to usage. I presented the facts to pay out cash as some paces did not accept the card specifficaly online. After a huge hassle they paid out cash. They contacted me a month later saying they made a mistake and had obtained new evidence regarding my claim. I asked them to provide me with the claimed evidence but they refused. I contacted my financial advisor who handels my insurance to contact them, and Santam was not willing to share with them. Santam never contacted me again and cancelled my insurance without me knowing but still debiting funds every month. In 2025, February, I recieved an email stating Santam had accused me of ***** and registered me on SAFPS and without telling me they cancelled my insurance. This was done on no facts or proof. I have submitted all the legal proof they needed for services I have paid for without no missed payments monthly. I believe this is a discimitave company and the reason for this is the fact of a jelous and discriminating assessor who has falsely reported me. Santam is an utter discrace for imploying ****** people who judges people on their own personal perspectives and objectives.
56 replies
50 months ago
Paid up letter request hell
I have paid up my account on the 1st of February 2022. I have been struggling to get hold of someone to assist me in getting a paid up letter ad confirmation that the account is closed in order to receive a clearance certificate. Before I paid up the account, I phoned and emailed them to get the settlement balance. Took a long time for a response. Every time I call, the line either gets put on hold or cut off. When I do get to speak to someone, they have no idea of whit it is I need and then usually gets cut off once I say something. Why is it so hard to get service if I have put in the effort from my side to uphold my promise to settle my account.
106 replies
50 months ago
Settlement Letters Request
I have finally settled all my loans and other accounts with FNB on 1st Feb 2022. I have been requesting paid up letters since then. I phoned someone drom the debt department a few days ago, when she told me that one of the accounts that I have paid up was rejected from FNB side. How is that even possible. I closed my cheque account in 2018, and since then, there has been a interest build up of over R13000, which is also now preventing me from moving forward. I have received only two paid letters since the beginning of the month, and this delay means a major delay in my receiving my clearance certificate. Please help!!!!
53 replies
53 months ago
Worst service ever!
I have been under review since 2018, which I put myself on to be responsible. I have been communicating with them through email as they never phone me back. Since inception till now, I have requesting updates on my accounts. They respond in bits and pieces, and not even with all the accounts. Worst of it all is that there has been accounts being added to my name with no traceable way with large amounts! I have followed up on some of these with the conclusion that I don't even have accounts with these people. I have even demanded a detailed investigation and it's been pending for resolution for 3-4 months now. My next step is to take these people to court!!
53 replies
64 months ago
Poor service and non-existing communication
I have bought 4 cars from this particular Ford branch, and have found that the service has gone to ****. The service quality and fault finding has become atrocious to say the least. The service are half done needing always to go back for something missed or not done properly. There is absolutely no communication from the managers or representatives, whom shall remain anonymous for now, to give updates or feedback. The other day while standing in the waiting room, I called the dealership and was placed on hold when asked to speak to the service manager. I saw him rather talking and joking around with his friends in the workshop than to take my call. I will not again do business with this branch again.
0 replies
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5 (100%)