DV
Daven H
Active since Dec 2013
7
Reviews
0
Industries
Reviews
7 reviews76 months ago
Customer service stinks
Confirm a booking for the first of February 2020. Only to arrive and told no the booking was made for the 1st of March. Incorrectly booked by the staff. Then get told, tough not our problem i need to re-book. Been going there for years. Will never go back..SHOCKING customer support and service
0 replies
89 months ago
Port Elizabeth Customer Service
Good Evening BA. I would like to point out a few problems relating to your Port Elizabeth customer service and more specifically one of your managers( Shelayne Roman) I arrived to check my sister onto flight BA6230 to Johannesburg scheduled departure of 18:35. I would also like to point out that she was booked on a business class seat, however customers service shouldnt matter between business and economy, but ill get to that later. After we were informed of an un-determined delayed due to a reason nobody could tell us, i pointed out that my sister had a connecting flight in Johannesburg and that check in closed at 20:35. The lady helping us saiid i should chat to her supervisor/manager to see what they could do. This ladies name is Shelayne Roman, after i pointed out that we had a connecting flight, her first question to me was, "is it a co-shared flight or a BA flight?" to which i replied no, her simple response" its not our problem", The fact that because i am not flying BA on a connecting flight,gives your representatives the right to say "tough ****s" in plane terms i find appalling and horrifying, there was no enthusiasm on your staffs part to trying and contact or help sort out a end situation that would suite my sister, if this is your Modus Operandi i feel sorry for passengers using your service and caution anyone doing so. I then pointed out it is however your problem to deliver passengers to the destination on time, to which she merely responded with" it is our problem to deliver to your destination, time doesnt matter" i was rather shocked and appalled by the lack of interest in helping a customer out when the delay was on BA's side. Aside from this he general lack of interest and rude attitude towards a customer trying to sort a problem out that was not caused by the customer was disgusting, if this is the attitude of BA's staff members i am shocked that you are still in business and functioning. Eventual arrive at O R Tambo Airport, now being booked business class and with a delay and with BA staff knowing that my sister had a connecting flight, guess what, her bags were one of the last to come onto the carousel. Please explain to me what is the benefits of flying club when your bags are last to arrive and secondly why was no priority made for passengers on connecting flights. On the other hand, when we contacted Air Seychelles and explained the situation to them, they went out of their way to help make sure my sister managed to board the flight she was booked on and i commend them for that effort. The difference between your Representatives(Shelayne Roman) disgusting and rude behavior and Air Seychelles helpful manor, makes me question as to how you as a company are still in business, but my guess is that complaints such as this are just swept under the rug as passengers are just a number to you and of no real importance as long as the money for a contract between British Airways and a customer is paid over, the actual contract is merely a formality and whether it is upheld from your end or not, makes no difference. I doubt that anything will be done from your side( BA) however i am writing this more to inform potential customers of the disgusting and rude service that British Airways seems to offer( at least from its Port Elizabeth branch) by so called "senior" staff members. Regards Daven van Heerden Ex British Airways customer
0 replies
107 months ago
Disgustingly horrible service
<p>Terrible signal as well as connection speeds. Logged a fault on the 3rd of June. I have yet to receive feedback or any sort of solution to this. Speeds 3.7mbps download 7.9mbps upload. I am in an LTE covered area. Trying to get any sort of feedback from Telkom is rediculously slow yet they will not fail to bill me every month to the exact second!</p>
112 replies
114 months ago
Telkom LTE shocking connection
<p>LTE covered area with shockingly slow connection speeds.. Less than 5megs.</p> <p>Had a fault logged for the last 4 months with no corrective action so far and now i have no connection what so ever for the entire day </p> <p>Shockingly bad service as long as Telkom gets its money does not care about its service! </p> <p> </p> <p>Shockingly bad</p>
168 replies
116 months ago
LTE shocking service 9 weeks Pending fault
<p>Logged a fault with Telkom LTe customer care 9 weeks ago. Terribly poor connection speeds of average 7 MBPS..in an area that is LTE covered by Telkom. 9 weeks ago...my fault is still pending. Paying a **** load of money but as long as telkom receive the money i dont think they give a damn about the service provided</p>
106 replies
131 months ago
Shocking Customer Services after new purchase
Recently Bought myself a Captur..to find the handle sticking and a paint chip on the top of the boot. I was told to bring it in to be \fixed"which i did. I received a phone call to say that it had been fixed. Went to collect only to find both problems still there"
0 replies
135 months ago
Lack of support
So i sent my samsung S4 into TTS on the 26th of Feb. 28th of Feb i received an sms to say my phone is ready. I arrive at TTS only to be told sorry that was a computer generated sms. your phone is ready however we are awaiting a lock code from samsung head office to \unblock"your phone. It is now the 7th of March. Apparently they are still awaiting a lock code from samsung head office after many promises that it should be ready with in a day or 2. we are nearing the 2 weeks mark. If it is just a lock code they are waiting for why can they not pick up the phone and phone it through. this service is disgusting at the moment as this is a work phone that i require."""
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)