AV
Audrey L
Active since Dec 2013
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Warranty repair still unresolved after several months
I sent my Dyson Airwrap in for warranty repair in November 2025. Since then, I’ve had very limited communication and no clear timeline for resolution. Despite multiple follow-ups, the status remains “in progress” months later. This has been a frustrating experience, particularly given that Dyson positions itself as a premium brand. I hope this matter can be resolved soon.
0 replies
2 months ago
Extremely poor after-sales service – months-long repair delay with no communication
Good Day Paul, I hope you are well. My name is Audrey, and I am Basia’s replacement. I have taken note of your email and have forwarded it to our Sales Manager, Vernon, for his attention. Kind regards, Audrey
0 replies
5 months ago
DO YOURSELF THE FAVOUR AND CHECK THE “POSITIVE” REVIEWS — ALL POSTED ON THE SAME DAY, ONLY SECONDS OR MINUTES APART.
I have asked the RXME Group multiple times over the last three months to provide their documentation, licensing numbers, and proof that their products are compliant with South African regulations. To date, I have received no proof. Communication is extremely poor. Dr Tommie repeatedly promises to phone, WhatsApp or follow up — and then disappears for weeks. The moment I ask anything “difficult” or request formal proof, I am ignored again. This pattern has repeated itself with more than one doctor within their group. This is unacceptable and unprofessional. Doctors are supposed to have an ethical obligation to their patients — if these are in fact legitimate, registered doctors. I am still waiting for clear evidence that the “medicine” being provided is approved by SAHPRA, as required for any product of this nature. Until RXME can provide transparent documentation, registration numbers, and regulatory proof, I strongly advise others to proceed with caution.
0 replies
5 months ago
DO YOURSELF THE FAVOUR AND CHECK THE “POSITIVE” REVIEWS — ALL POSTED ON THE SAME DAY, ONLY SECONDS OR MINUTES APART.
I have asked the RXME Group multiple times over the last three months to provide their documentation, licensing numbers, and proof that their products are compliant with South African regulations. To date, I have received no proof. Communication is extremely poor. Dr Tommie repeatedly promises to phone, WhatsApp or follow up — and then disappears for weeks. The moment I ask anything “difficult” or request formal proof, I am ignored again. This pattern has repeated itself with more than one doctor within their group. This is unacceptable and unprofessional. Doctors are supposed to have an ethical obligation to their patients — if these are in fact legitimate, registered doctors. I am still waiting for clear evidence that the “medicine” being provided is approved by SAHPRA, as required for any product of this nature. Until RXME can provide transparent documentation, registration numbers, and regulatory proof, I strongly advise others to proceed with caution.
0 replies
33 months ago
Worst Courier Company Ever.
The Worst Courier Company since forever. My package was held back at customs, I emailed all the necessary docs, and even got an email confirming everything is in order. Followed up for over a week, and once I actually got some feedback, I needed to send all my docs again, because they didn't even start with the clearance process. Now they want to charge me a clearance fee. It's the 1st of August today, and now I should wait another 3-5 days, for clearance. Aramex why does it take you 10 working days just to clear a package? If you can't do the work, then rather close your business. And the best part of it all is this isn't the first time either. Wish my supplier would just get another service provider.
0 replies
Review Distribution
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1 Star
5 (100%)