TM
Thami M
Active since Jan 2014
13
Reviews
0
Industries
Reviews
13 reviews5 months ago
Unauthorised Work and Dishonest Service at Comaro Branch
I went to the Comaro branch to service my car, as I have done consistently over the past three years. However, my recent experience was extremely disappointing. Criscan Surnan, acted dishonestly and showed a complete lack of integrity. I booked my car for a major service only, yet he decided without contacting me or requesting approval to add additional jobs. This significantly increased the total cost and resulted in my insurance being billed for unauthorised work that I never agreed to. When I questioned him, he responded smugly and said, “Well, insurance already paid,” which makes it clear he knew exactly what he was doing. He submitted a higher quote to insurance than what was initially agreed upon, which is unacceptable. I would like to know what the standard process is when a car is booked in, and why it was not followed. If I were paying cash, I know for a fact he would have called to ask about the additional work, because I would not have agreed to pay it. What I signed for and what was quoted and paid for were completely different. Criscan Surnan’s behaviour is ********* and completely misaligned with the company’s mission to build long-term, trust-based relationships with clients. This incident has severely damaged that trust. After three years of loyal service at this branch, I will not be returning. The technicians are excellent, but your front-end staff clearly require serious training on customer service and proper booking procedures.
106 replies
9 months ago
Rude manager at Mcdonald COLUMBINE SUIDEROORD JOHANNESBURG SOUTH
On Saturday I had a horrible experience even had to have a verbal argument with the manager all because I asked to use the restroom it was at nigh and it was closed due to long waiting time about 20 mins I moved from the que and asked to use the restroom they did tell me it was not allowed but the guy at the door let me in. Once I was done and walking out the manager at the time came to me and was rude bear in mind my food was still not done when I enquired she said I must go to the drive in but I told her I was at the door she brough the food with so much attitude without the drink and when I enquired about drinks she told me rudely to go to the drive through during that argument I requested my money as she was rude tried to bring the food back she kept on shouting then the food fell on the floor still no drinks in sight. I kept asking for a refund but she said I will eat on the floor and continued being rude I knocked on the window for attention at this time the ADT guys were there also manhandling me without cause. I paid for food I never got. This is not the first time managers at this restaurant are rude the service and long waiting times are equally as bad, you have managers that have zero customer service and lack any remorse for these long waits. I would like my refund as the floor had to eat my food and the drinks never came.
0 replies
9 months ago
Worst experience with Rain their support channels all have failed
I have had a query for the past 3 months that still has not been resolved and this is a billing issue and no recourse from rain not even a call back after I have called and logged countless queries still no assistance from them. I keep getting billed the incorrect amount and no one is assisting or getting back to me regarding the over charge.
878 replies
11 months ago
Poor customer service
I have been a customer for 5 years and the service of rain has deteriorated so badly, if it's not the billing it's the network issue. I have logged a ticket for my billing issue which is still yet to be resolved logged 3 tickets now. There is always something with the service.
116 replies
12 months ago
Rain the worst service provider
Rain is the worst service provider, I have logged 2 tickets through their raingo and even called for assistance but no one has assisted with my billing problem and internet problem.
116 replies
12 months ago
Bad Network coverage daily
Rain has the worst network everyday without fail from 7 pm -9 pm I struggle with coverage but I pay every month without fail. When the weather is bad it is also affected, starting to wonder what I pay for if the service is constantly not being delivered seamlessly like they debit. Very frustrating experience.
116 replies
15 months ago
Network Issue
Hi the rain network keeps jumping between the blue and red light and we are struggling with network. Not sure whats happening but once again network is an issue.
112 replies
16 months ago
Bad service
I have been experiencing network problems constantly and need to call each time, now I was debited and my account says I owe and my network is suspended. I have tried to email and call but no assistance has been provided since December.
112 replies
58 months ago
Mall Management Intervention
I am a resident of Chiawelo and shop at the mall frequently. I have had the worst experience while at the mall due to the taxi operators. As a customer I have every right to choose which form of transport I use and the fact that the taxis have decided that Uber drivers cannot be taking customers is wrong. What make me more angry is that Mall management is very well aware of the situation and have chosen not to intervene. As a customer I was harassed and intimidate by these taxi operators while trying to get into an Uber yesterday. The female driver was intimidated and threatened by these drivers. Please as mall management please intervene before matters get worse.
0 replies
61 months ago
Absa cresta rude consultant
Absa cresta’s poor customer service There is a gentlemen Pat Mbatha at the branch who is very rude, I don’t know if it’s the colour of my skin that made him speak to us in that manner, he has zero customer service. We were standing in a que in our rightful places according to the stickers on the floor and a consultant asked that we let a gentlemen go first in our que. That made the que untidy and we moved a bit to accommodate him. Out of nowhere this particular gentlemen “Pat Mbatha” comes out of one of the offices he comes to the que and starts wanting to fix the que, I explain to him why the que was like this instead of saying ok and asking politely for us to move and for me to wait for my mother on the chairs rather, He asks if I am going with my mother then he remarks that’s y the que is like this we started backchatting in our native language zulu and he was rude and very inappropriate. I tell him there is no need to be rude and he tells me I must not tell him he is rude. If it was a white person he would not of responded in that manner telling me I must not tell him about his conduct as he is doing nothing wrong I must just sit there. Such conduct is the reason there was a clicks boulders situation and due to lack of customer service when serving black people we still endure such behaviour from our fellow consultants who are the same colour. Thanks Thami
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)