KT
Kathleen T
Active since Jan 2014
7
Reviews
0
Industries
Reviews
7 reviews11 months ago
Feld Funeral Undertakers
I have two funeral policies with Feld Funeral Undertakers. I have been paying for these policies since 2020. For the past two months I have been receiving an sms to say that their debit order system is not operational and I should therefore deposit my premiums into an account which is different from the account number on my policies. I have therefore not made the deposits. I contacted a person from this organisation, whos number I received from the agent who sold the policies to me and was told that their debit order system would be back in operation in June 2025. However, I tried to contact the organisation directly today on its landline, which has an automated voice directing the caller to leave a message. I also sent an email to the email address on the policy, but this message bounced back. The facebook address also does not provide me with any way forward. I am concerned that my policies have lapsed and all monies paid to date is now lost.
58 replies
23 months ago
Discovery Insure
My car would not switch on so called Discovery to request a tow truck to have the car towed to a workshop for repairs. I was assisted by Joelene Schultz who was professional and efficient in assisting me. She called back to follow up if the tow truck arrived which was appreciated.
53 replies
126 months ago
NO SERVICE FROM TELKOM ONCE AGAIN!
I reported a Telkom telephone line out of service last Friday 4 December 2015 and was given a REFERENCE NUMBER: 535CRZ041215. I have been calling Telkom daily to get a progress report on when this line will be fixed and have been told each day that the Technicians are testing the line and I will be informed when a Technician will be appointed to fix the line. When I called on Wednesday 9 December 2015 I was told that the problem would be escalated and was given another ESCALATION REFERENCE NUMBER: 793630. Please note that each time I call Telkom I have to hold on for a minimum of 20 minutes before the call gets answered! <br> I called again this morning, 10 December and held on for 15 minutes before the call was answered. I was told to hold on whilst they find out what progress has been made. I had to put the phone down after waiting another five minutes for the person to come back to me.<br> I am at my wits end with Telkom! The only efficient service they have have is to disconnect your phone if you are a few days in arrears so that they can charge you the reconnection fee!<br>
75 replies
131 months ago
TELKOM DISAPPOINT ONCE AGAIN! REFERENCE 39CRK14071
My land line stopped working on Monday 13 July 2015. This meant that I also do not have internet connection as my WiFi is connected to this line. I phoned Telkom on Tuesday 14 July to report the fault and was given a reference number 39CRK140715. I have been phoning Telkom every second day since then and each time I am told by the call centre consultant that the fault report has not been passed onto a Technician yet! I called again this morning, Wednesday 22 July to request progress and was given the same response again! The Consultant then agreed to escalate the complaint and has given me another reference number 712512.. Given Telkom's record at not attending to fault reporting, I can only guess how long it is going to take them to attend to this problem. Then they have the nerve to request that I respond to a survey on their service! The rating is a fat O!
75 replies
132 months ago
MTN THE WORST SERVICE EVER!
MTN when is this madness going to come to an end? You should have had a contingency plan in place by now to assist your clients who are not able to get through to your call centre, or any other number for that matter. I have a claim against my insurance which has now been outstanding for more than a month! I just called Guardrisk Insurance who is the insurer, and they tell me they are unable to help the MTN clients as this must be done through MTN. I was given another number for MTN 0839000349 which just cuts out when you call it! I sent MTN an inbox message on Monday, as requested, and to date have not received an acknowledgement or response! I have been sending emails to the MTN helpdesk address and only get reference numbers, and nothing else! This whole sorry mess is unacceptable and very unprofessional from MTN! I cannot believe that a huge organisation like MTN have messed up this situation so royally!<br> I have been unable to do a sim swop and unable to have my insurance claim processed so that I can get a replacement phone. The criminals are having a field day as clients who have had their phones stolen are unable to block them or do a sim swop!
76 replies
135 months ago
TELKOM - REFERENCE 278CRZ100215
FIRST COMPLAINT WAS POSTED ON 23 FEBRUARY 2015 - REFERENCE FROM TELKOM ON HELLOPETER WAS SM91465<br> <br> Telkom sent an SMS to the client last week - 25 February 2015 informing her that her fault had been sent to their Technicians to attend to - and since then the client has not had any further contact from Telkom! Telephone is still not working nearly a month since the fault was reported to Telkom!
0 replies
136 months ago
TELKOM - REFERENCE 278CRZ100215
My friend's Telkom landline stopped working two weeks ago, which she reported to Telkom. She has not heard from them ever since. Her son has been phoning on a regular basis and have not even been able to get through to Telkom. She has asked me to post this poor service as she is at her wits end. The reference number in the headline is what she was given when she reported the phone out of order. She lives in Eldorado Park.
77 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (85.71428571428571%)
1 Star
0 (0%)