GT
Genevieve T
Active since Feb 2014
15
Reviews
0
Industries
Reviews
15 reviews20 months ago
Urgent Request for Reconciliation of Debt Payments and Interest Adjustment
I have been a client of FNB for a long time and maintained an excellent credit record. Unfortunately, I had to voluntarily enter debt review, and while initially with an unreliable company, I switched providers in 2017. During the transition and while court orders were being finalized, FNB withdrew from the debt review process. As a result, what was originally a manageable debt has nearly doubled, leading to years of debt collector harassment and a significant increase in interest. After making a complaint to Debt Rescue about their lack of support, they finally conducted a thorough reconciliation of my accounts and confirmed that all payments were made in full between 2019-2021. This means that FNB received these payments but continued to claim I owed money and further added interest to my accounts. To my dismay, FNB also restricted Debt Rescue’s access to one of my accounts, preventing it from being paid off. I am requesting that someone from FNB work closely with me and Debt Rescue to reconcile these payments and identify where the missing funds went. Additionally, FNB needs to remove all the accumulated interest on my account. I have been in debt review since 2016, and I am eager to resolve this matter and move forward. Please address this issue promptly.
53 replies
20 months ago
A Decade-Long Struggle Instead of Relief
I have been a client of Debt Rescue since 2017, and my experience has been far from satisfactory. My initial engagement with them was rocky, as they were taking over my account from another debt relief company. Unfortunately, during this transition, one of my creditors, a bank, did not receive payments for two months and subsequently withdrew from the debt review process. What was originally a substantial debt has now nearly doubled, and Debt Rescue claimed there was nothing they could do to rectify the situation. Despite completing payments on all my other accounts in 2021, I am still involved with Debt Rescue solely due to the unresolved matter with the bank that removed itself from the process. Over the past three years, I have made numerous attempts to contact Debt Rescue for assistance, but my concerns have been repeatedly transferred from one department to another, with no resolution in sight. Today, I was transferred with the most unprofessional and condescending attitude from a representative, named Ashley from clearances department who informed me that I would remain under debt review until I have paid the bank in full. Additionally, I was told that my account with Debt Rescue is now suspended until I resolve this issue on my own. This means that what was originally intended to be a three-year plan may extend to thirteen years—a situation that is both frustrating and unacceptable. She proceeded to yell that she couldn't hear me and hung up. In conclusion, based on my experience, I strongly advise against using Debt Rescue. If you find yourself needing debt review services, I recommend dealing directly with your creditors. Debt Rescue has not acted in my best interest, and their services have only added to my financial burden and stress.
212 replies
42 months ago
Amazing service provided by Monique
It gives me great pleasure to write a review on the service I received from Monique at the call centre. She was the friendliest person I've ever spoken to at Discovery, provided the exact help I needed, advised me things I didn't even know and went over and beyond expectations so I feel she deserves the recognition. I hope she is rewarded for her outstanding service.
133 replies
45 months ago
The best restaurant in SA
I want to mention that Rodizios has and always will be the best restaurant in the country. From their amazing service, to their amazing food, amazing entertainment.... You can never go wrong by going to such a great place. Thank you to the rodizios team and hope you can reopen other branches again in the future.
0 replies
45 months ago
Bidvest legal is fast and reliable
I would just like to compliment Bidvest Legal on their quick response time considering how little time I've been with them. I was with another legal company with a big name and they were completely useless, I paid triple the amount in premiums and their customer service was awful. So far, for my first claim bidvest legal has really impressed me. Thank you Legal angels
0 replies
45 months ago
Oneplan doesn't pay
I have been with one plan for two years and unfortunately my experience has been less than ideal. When I initially took out One Plan, they seemed too good to be true. After noticing a wound on my cats neck in the late evening of 14th July, I called my vet and I was advised to admit my pet, Pippin early the next morning when they open. I admitted my pet on the 15th of July and before I did I phoned authorisations at 7h37 to get authorisation for money to be put in my oneplan debit card to pay for admission. I was informed that my One Plan debit card was only for day-to-day benefits which is not what was promised to me when I initially bought the plan. The gentleman did say that I need to submit an invoice for it to be reviewed within 48 hours when claims department opens and if approved would be paid. Again not what I was promised. On the 16th July, when I fetched my pet and was presented with a bill, I phoned one plan again and said I have the bill now: please can you authorise to pay vet directly and I was told that they would go to the authorisations and review for payment. Nobody got back to me until Monday. Then Heather from claims asked me for proof of payment to show that I paid and I’m claiming. I never took out one plan to pay and claim otherwise I would have opted for another insurance. I phoned in on 18th July 11h16, spoke to an agent and explained that I was told one plan would pay the vet directly and I was told by the agent to tell Heather that I don’t have the funds to pay and if oneplan can pay directly. Heather then tells me that there’s a minimum of R500 excess to pay. Again when I took the initial plan I was told on a recorded line that excess would be 10% of the bill after a six-month period. Then Heather from claims, embarrasses me with my vet and tells them that I don’t have funds to pay for the bill and asks if they can pay directly only R275.10 (total bill R775.10). It is now the 28th July 2022 and no payment has been made. I tried calling to speak to someone from claims, complaints or a manager but apparently they all don’t have direct phone lines. Due to breach of telephonic contract, bad faith and refusal to pay a claim, I requested for immediate contract termination where no payment is deducted for August, and my final claim to be paid in full however I have still had no response, no confirmation of cancelation and my account was still deducted for August 2022. I would like to reimbursed my R500 plus R275.10 so I can pay the remaining amount to the vet, my last premium that was deducted plus at least 3-6 months premiums back for bad faith and lack of service provided.
134 replies
65 months ago
Total sports will eventually go out of business due to lack of service and broken telephones!
You don't even deserve 1 star. I will try shorten the story: I have been wanting to order a real Madrid blue and white (galaxy) jersey for sometime now and especially for Christmas. I wanted to order online but wanted to find out the delivery date as I need it before Christmas. After 20 MINUTES and no answer I decided to call the stores. I called mall of Africa, Boulders, Fourways... No one answered. After finally getting through to Sandton, Joaf, he said that deliveries after 18th won't be delivered before Christmas but there was one shirt at total sports Pretoria... He could have it delivered at mall of Africa who was close to me and he would get back to me. No one got back to me. I called them again and some lazy lady said, I need to go to mall of Africa, ask them to phone Sandton, get the order for me, I can go back home, wait for them to call me to go back and fetch it when it's there. (So I spend more money traveling, ordering it and fetching it???) Then I phone Greenstone, who said I must phone Eastgate or Fourways to check if they had stock.... Why did I have to ask him to check on his system?? He eventually said Fourways who I typically.. Couldn't get hold of.. Of course. During these times you would expect stores to appreciate any customers willing to buy their pricey merchandise and provide a great customer service. I didn't even get good service.... I got lazy, rude, good for nothing people who clearly don't want to help customers unless they have to and telephones are clearly a decoration in stores. I was really looking forward to giving this to my boyfriend, shopping at total sports in future for real Madrid gear and being a first time customer but now I've had to spend that money I saved to order something else from takealot who is clearly more reliable but doesn't have the product I really wanted. Clearly this will be the last time I ever deal with total sports and maybe sportsman's wear house can provide a service we need. If you ever go out of business, take a look at this complaint and you will know why.
280 replies
72 months ago
Wants me to upgrade but never delivers the goods.
So another poor experience from Vodacom. I got many calls from February asking to upgrade my number and when I said fine I will upgrade to a laptop, they took my details and advised my laptop will be delivered in 7 days. Nothing came and when they called me the following week asking me to upgrade again... I said but I upgraded. They advised something didn't go through and they ran it again but this time said I can only get it through vodaworld. Then lockdown happened so I couldnt get anything and my upgrade was due in March. Someone called me again and stated I could have ordered through the upgrade centre for delivery. This was now April...bearing in mind I'm still being charged upgrade price. I tried to order but operators kept hanging up on my. Its now been 7 days and called in today to confirm my delivery and was told there's no stock... I was appalled and vented why I was not told of this earlier then the operator hung up. I'm appalled at the service especially since u guys want me to upgrade yet u can't even deliver the product and still have the nerve to charge me for it. Might as well just cancel it since you don't want to upgrade me and not with a wide selection either. ****py service as usual thanks.
315 replies
97 months ago
New Complaint on top of complaint REF1467043
On 30 April 2018, R6373.39 was deducted off my account - which is half my salary. This is apparently due to no payment received for my loan account. You want proof of my payment? See attached! This morning at 10h07 I received a call from ********** 010 from a lady named Shashena who advised me I have 3 accounts in total, one of which has not been paid which I assured her it was and if I send a proof of payment I will get a refund quicker then 48 hours as they will place it as urgent. I call FNB again later today at about 14h00 and spoke to an agent - her listening s****s were beyond dreadful and I eventually asked for a supervisor who were all unavailable as they were in a meeting. Whether they are in a meeting or not is not my problem. This call lasted 30minutes and I was on hold for about 20 of those minutes. I called again asking for a supervisor yet again which took 15 minutes, and I eventually spoke to Tshepang who told me I have 4 accounts and kept referring me and my debt Councillor to Debt review department who in turn has been referring me to personal loans. I got so angry especially when she said that FNB wont refund me after I have just gone through all the trouble of getting proof of payment like I was asked and she cared more about her feelings, how I was speaking to her and how unfair I was being then her actually bothering to help me. She stated the manger, Frans Majapelo just walked in so I could speak to him and after a few minutes, she came back on the line and said he just left. I was fuming as this call became an hour long and still no resolve. I stated that I should now go to the Ombudsman, and she states 'you threatening the wrong person'. What kind of customer service do you people have there?? Its disgusting! I have been with FNB for over 7 years and you treat customers this way when they start having a little bit of financial struggles. Now you have basically taken most of my salary this month which puts me in such financial constraint that I cant pay other accounts let alone my rent. I have called FNB the past two weeks with no help at all. I now expect some resolution on this matter and my refund that has been promised to me.
53 replies
99 months ago
FNB - How may we rob you??
I have never felt so violated and I feel that my rights have been stomped on by FNB. I have been with you for years. And unfortunately over the past two years, I have had to rely on Debt Councillors to assist me with paying you back for my loans and credit card. In October, I changed debt Councillors and the previous debt Councillor was uncommunicative and left the company I signed with. I could no longer trust my own Councillor therefore I changed my account with Debt Rescue. I was under the impression that everything was handled when all of a sudden, the legal department of FNB phones my two weeks ago and tells me I havent paid since last year... I was confused because Debt Rescue was supposed to be in contact with FNB. I told him I am under debt review, he understood and said that he shouldnt be calling me and I gave him the details of my debt review company. Without warning, an internal transfer was done yesterday by collections, from my savings account to my loans account for nearly R1000....... 4 DAYS BEFORE PAYDAY!! How DARE you people do that to me and without informing me! I feel that I cannot no longer trust my bank and your collections department are so disgustingly rude... Sepang Ndou who nearly hung up on me and supervisor Anita Lowton who practically shouted back at me and she and I literally had a shouting match...... is that how you train your staff to teach upset clients????????? I was such a loyal customer.... I had been giving good word of mouth to friends, and family for years - I even convinced some people to join FNB. You guys were even understanding when I'm going through difficult debt... but then you go behind my back, go into my account and take what was left in my account for the rest of the month?? Im SOOOO OUTRAGED, SO DISGUSTED with FNB - I could NEVER trust you guys again with my money. I hear Capitec calling my name now. Adios FNB - great way to loose a loyal client that has 2 years of difficulty out of nearly 7-8 years of being a loyal client. (Just FYI, I also went to a bidvest lounge on 22 Nov which was supposed to be Free considering I owned a cheque card and you guys still charged me money - you look for new ways to score money out out me. I'm done)
105 replies
Review Distribution
5 Star
3 (20%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
2 (13.333333333333334%)
1 Star
9 (60%)