AC
Athan C
Active since Feb 2014
5
Reviews
0
Industries
Reviews
5 reviews20 months ago
Poorly Made Cars with no Proper Warranties.
Its one thing dealing with bad dealers and whole another level of atrociousness dealing with their customer care. The paperwork simply supports that there was an issue and it was mentioned within the warranty parameters. They patched it up without wanting to push a warranty claim in my suspension and now they want to hold me liable for it. "I am utterly disgusted by my experience. Renault's incompetence is about to cost me dearly. My barely one-year-old, 29,000km vehicle developed suspension issues. The dealership claimed nothing was wrong and simply 'torqued' it. Fast forward 10,000km, the suspension is making alarming noises, and they refuse warranty coverage. They unauthorizedly 'torqued' the suspension, compromising manufacturing standards, and now expect me to pay for their mistake. Avoid new Renault vehicles at all costs. Mine is barely two years old, meticulously cared for, and falling apart. I will expose their poor craftsmanship on YouTube and TikTok, complete with documentation. Instead of honoring the warranty and incurring costs like they should as that is why you have a warranty, Silverlakes Renault dealer resort to shoddy repairs and patch ups. Keep up the atrocious work and below low service standards. Never again will I deal with Renault. Lesson Learned. My Car is a Renault Kiger Turbo Zen late 2022 Model.
0 replies
20 months ago
Bad After Sales Service
I am utterly disgusted by my experience. Renault's incompetence is about to cost me dearly. My barely one-year-old, 29,000km vehicle developed suspension issues. The dealership claimed nothing was wrong and simply 'torqued' it. Fast forward 10,000km, the suspension is making alarming noises, and they refuse warranty coverage. They unauthorizedly 'torqued' the suspension, compromising manufacturing standards, and now expect me to pay for their mistake. Avoid new Renault vehicles at all costs. Mine is barely two years old, meticulously cared for, and falling apart. I will expose their poor craftsmanship on YouTube and TikTok, complete with documentation. Instead of honoring the warranty and incurring costs like they should as that is why you have a warranty, Silverlakes Renault dealer resort to shoddy repairs and patch ups. Keep up the atrocious work and below low standards.
0 replies
82 months ago
Absurd Penalty Fee for downgrading.
Customer for years I have forgiven multiple errors that cost me money and precious time to resolve them and get my money back because of your mistakes Vodacom. But somewhere I have to draw a line as I believe you like dealing with mindless customers. I signed for a contract with a device for 24 months. A few months into it I decided to migrate the existing Flexi 200 Top Up to a Smart S+ Top Up. from 175 exc VAT to 339 with no objection. As it turns out down the line I am not using nothing from the SMS's and Data only the minutes as my circumstances have changed. So I decided to ask to revert my contract back to the original Flexi 200 only to be told I need pay a penalty Fee. Are you Serious ? When you get my money every month and I use half the contract do I ask for a refund ? Atrocious absurd I wish I could find more words to describe this. I will move all my contracts away from Vodacom already I have requested the cancellations. I would rather pay more and cancel my contracts than give you another penny of my hard earned money to downgrade my contract not more than what our original agreement was. I didn't ask to pay less for what I signed for. But when I asked to pay more you where more than happy to agree. But now that I wan't to go back me as a customer I have to be punished because I wan't to go back to my original contract. Shame on you. You would rather loose me as a customer so I can keep paying high than converting me to my original contract and keeping as customer. What can I say?
210 replies
99 months ago
Wilgers Hospital Worst Ever
Trauma needs a serious upgrade and the Nursing staff need to change profession as they are in the wrong industry. Reported that I fell on my 2 month old operated knee only to wait for 40 minutes in the waiting room and then placed in a cubicle. I thought finally someone will attend us only to wait for anothed 40 minutes while nurse's are having a good time with laughs and jokes and not a single person came since they escorted me in to see if I am okay if I am still breathing. Eventually I decided to leave and go somewhere else only to be met very rudly by the head nurse telling us with attitude we should be careful what we say about the nurses and we are welcomed to take our business elsewhere after I had already told them I was going to. Never again, next time we go straight to Netcare at least they give a dime about their patients.
0 replies
107 months ago
Worst Service Worst Treatment incompetence at its Best.
<p>In period of 4 months I had 3 incidents. 2 were I paid for services Vodacom advertise they are FREE ! and 1 were a department 6 phones calls away cannot simply cancel my contract that came to an end despite giving them the 20 working days notice they require. None of the departments I tried calling seem to have a clue what they are supposed to do I always end up in cancellations and always end up with an unresolve issue of you wanting money they are not yours AGAIN. I cancelled my debit order towards for that reason and it was the wisest choice I have ever made. My emails are not being answered and not even your supervisors of each department seem capable in resolving the cancellation issue a month later. I have the refference numbers on 2 occasions 2nd and 9th of June being reassured that it would be resolved. Here we are. I can't wait for my contracts to come to an end so I will never hear from you again. </p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)