WG
Wendy G
Active since Mar 2014
12
Reviews
0
Industries
Reviews
12 reviews10 months ago
Claim 11244009794 ignored
On 11/5 I submitted a claim for which I had paid the doctor. I received an email saying the attachment was illegible. I'd sent the statement and POP originals. I then uploaded the documents on their website and heard nothing. I phoned about 2 weeks after my original claim and was told that sometimes the attachments are very small and to enlarge them which I did and resubmitted via email. I have since written twice and although my email is acknowleged automatically, my claim seems to be ignored. It doesn't show on my profile either. My last reference number was 11244009794 sent on 11/7. I have NEVER EVER had a payment for a claim reimbursed to my bank account in the many years I've been a member. BTW I can only claim via email or via the Discovery website. I do not have the app on my phone due to security reasons. I cannot see my claim under my profile either.
165 replies
15 months ago
No receipt given for cash
I had 4 x ID photos taken for my driver's license at 2pm on 7/1. I paid cash for the R100 cost and the lady put the money into a drawer. I asked for a receipt and she refused saying that they don't give receipts. This sounds very ***** to me.
0 replies
35 months ago
Private Banking is a disgrace. No service!
Private banking is no longer giving decent service or any service. I cannot get hold of my private banker and am put into a queue. I was on hold for well over half an hour and have given up. I am too busy for this nonsense. Until recently I could contact my private banker directly but now it seems a call centre is handling everything. I want to reiterate, this is Standard Bank PRIVATE BANKING.
106 replies
35 months ago
Pay my claim please! Enough is enough.
My geyser burst over 3 months ago and I had it fixed promptly using a local plumbers because the water was gushing into my house. Standard Bank Insurance said they will honour the claim and sent one of their building contractors to fix the damage made to the ceiling. Their work was shoddy to say the least but my complaint is that I am still waiting for reimbur*****t. I paid the building contractors an excess of R500 which was demanded before the work began. Now Standard Bank Insurance want to deduct the full excess (not minus the R500 I'd already paid). I will not sign the clearance documents because of this. I have written to them about it 5 times and and eventually today received a reply saying that I have to pay two excesses. One for the geyser and one for the ceiling damage. This is ONE claim, not two.
53 replies
80 months ago
Cannot cancel my ADSL package as nobody answers phone
I was on hold for for 15 minutes before somebody answered and then he immediately transferred me and after 10 minutes on hold I gave up. Tried tech support and gave up again after being put on hold. I am trying to cancel my ADSL package but keep my email address. I tried online and got an error message "Error while creating support package". How on earth can I get hold of somebody?
0 replies
81 months ago
Makro Customer Care ignoring my problem
This is the second time I am reporting this on here because all I have received is a standard reply and nothing, absolutely nothing has happened. I ordered something from Montague Gardens branch on 2nd August, received a dispatch email on 5th August and my parcel still hasn't arrived. I have written to Customer Care so many times I've lost count. I have phoned them.. still nothing. This is getting beyond a joke now. PLEASE would somebody attend to this and keep on it until my goods have been delivered. Order number MAK2105697
210 replies
81 months ago
Makro non-arrival of order and lack of "Customer Care"
I placed an order from Montague Gardens branch on 2nd August and received a dispatch note on 5th August. It didn't arrive. I have phoned 3 times, sent 2 x emails and eventually received a reply 3 days later. I was promised they would look into it. I received a phone call around 15th August asking if it had arrived and I said it hadn't and was told they'd get back to me Since then I've heard nothing. I am appalled and am still without my purchase.
105 replies
83 months ago
ABSA British Airways Credit Card - no statement, no response to emails
My BA credit card statement was not sent last month. I requested via phone that it be sent and after much hassle, it eventually got sent. This month, again the statement wasn't sent to me. I sent them an email about two weeks ago asking for a statement which was ignored. I wrote again two days ago and still nothing. I need this statement for VAT purposes. Would somebody PLEASE get back to me and also investigate why my statements have not been sent two months in a row? This also applied to my normal ABSA credit card - no statement received either.
112 replies
108 months ago
Overcharged on 3 lines in one shop at Table View branch - Always check your till slip!
<p>I was charged twice for one line which I'd spotted immediately after paying and got a refund. I got home and checked my till slip more thoroughly.</p> <p> </p> <p>I was overcharged R4 on a sandwich and was charged for 3 bags and only had 2.</p> <p> </p> <p>I have never bothered to check my till slip until today and did so on the advice of others who also have been overcharged at this branch.</p> <p> </p> <p>So, one shop, two bags of groceries and I was overcharge on 3 lines.</p> <p> </p> <p>The reason I am putting this on here is because I am so angry... and the store isn't answering the phone.</p> <p> </p> <p> </p>
56 replies
111 months ago
Absa Avios Excellent help desk person
<p>For once I can actually write something good about ABSA's service. After many frustrating visits to the bank and many emails, I had the good fortune to be allocated Marcella Van Rensburg at the ABSA Avios credit card help desk. She sorted out my problem but I want to commend her for her attitude. She was friendly, efficient, helpful and sympathetic and is a credit to humankind!</p>
56 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (33.333333333333336%)
1 Star
7 (58.333333333333336%)