RJ
Ruan Jansen van Rensburg
Active since Mar 2014
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
TERRIBLE CUSTOMER SERVICE
I am beyond frustrated with Rain’s service and support. For almost two months my internet has been unreliable, cutting out every second day. Either the 5G connection shows “No Internet” or nothing loads at all. Despite this, the Rain app constantly tells me that “no errors are detected.” Every time I report the problem it gets “escalated” by the AI bot, I receive an email saying the issue has been escalated… and then nothing happens. No follow-up. No feedback. No resolution. Just silence. I have been a loyal, paying customer for years, yet the level of support I receive is shocking. I have repeatedly requested that a human contact me, but no one ever does. It feels like Rain hides behind automated responses instead of actually helping customers. I have already gone through all the troubleshooting steps multiple times, and the result is always the same: the problem persists and Rain does absolutely nothing about it. Paying customers should not have to fight for basic internet reliability or human support. At this point, Rain’s customer service feels nonexistent. If this issue cannot be resolved soon, I will seriously have to reconsider staying with Rain. Ticket no: 43821754
427 replies
7 months ago
Worst Airline in South Africa
Probably the worst experience of all airlines. Was supposed to depart at 13:25 from Durban to Johannesburg on flight FA265. At 13:30 they notified us that there was no plane to take us to Jhb. At 15:15 we were notified that the plane was delayed to 18:45. In the same time we watched multiple Flysafair depart to jhb. No solution was offered other than a R100 food voucher which basically means nothing. I don’t understand hou a flight that was late can be delayed for 6 hours while there are multiple other flight departing to the same return airport. As I am writing this I am watching a plane leave to Jhb that was scheduled after my plane, yet Im am still at the airport waiting for a flight that was scheduled to leave way before all the others. Very disappointed to see my time is only worth R100 according to Flysafair
0 replies
14 months ago
Avoid - terrible customer service
Probably the worst online experience I’ve had. The delivery was quick, but both sizes were too small. I bought 2 types of shoes and both were too small. Both number 8 but they were not even the same sizes. According to their size guide I was a 6. I ordered no. 8. The One pair was too narrow and the other pair too short. To get the refund was a mission. It took them 3 days to respond to my whatsapp properly. They never even rep**** on my email. After about a week of WhatsApp the shoes was sent back, at my own cost. It took another 2 weeks to get the refund back in my account. Avoid this place if you can, there are many other places with better sales experience. They should also get someone else to do the customer service, whoever is running the WhatsApp/email correspondence is not doing a good job.
0 replies
17 months ago
Castle gate branch cannot remove stains
Castle gate branch: If you can avoid them. They charges me R350 to wash a duvet cover with some stains on and i received it back with the stains after I specifically pointed the stains out and they made a note when I booked it in. Even on the website it says “we specialise in stain removal”. What a joke. Eventually I just sat at home with some Jik and removed it myself. Daylight *******. Also, they damage everything with these massive staples on a small tag. 4 industrial staples on a small tag
0 replies
31 months ago
Avoid the Menlyn branch. Go to Brooklyn mall
Probably the worst Istore is South Africa. You stand and wait 15min for someone to help. Wait 10 more minutes for them to get the device. Sytem offline, everything needs to be authorised through various people. Staff has a ****ty attitude when asking for assistance. Honestly rather just go to Brooklyn mall or online. Just buying something small takes minimum 30min.
0 replies
33 months ago
Terrible signal
Paying full premium per month for the 100+ package yet constantly sit with a sub 10mb line. Each time you call you go through the same troubleshooting and its quick for 5minutes then dead again. Havent had any interner for the past 2 evenings. The line is so slow I have to write this review with my cellphone data. Either its a faulty touter or SIM card or the towers cant handle the load but seriously considering migrating to another service provider. Always advocated for this supplier but loosing faith in them.
780 replies
47 months ago
Thrifty Thieves - King Shaka Airport
I rented a car on 2022-05-26 from the King Shaka International Airport from Thrifty for a business trip. On arrivall I was presented with an Ayga car that was recently re-spraypainted and still full of polish wax. It was obvious that the car enquired some damage prior to me renting the car as a lot of body panels was not aligned and several areas of damage to the car rims. The asisting person "Ricky" received me and took about 5-7min to meticulously look through everything, even under the car, which I haven't seen them do before. He pointed out all the "damage" as I walked with him around the car. Included in the initial handover report he marked the left front room m as damaged on 3 places and also shows me a cut on the weel. On returning the car the same day, 4 hours later, Ricky was the same person to receive the car. On receival, he immediately (premeditated) walks towards the front left wheel and points out an "additional new" cut nextto an old cut he knew about, on the tire and claims it was not there previously. This seemed too much of a coincidence. The cut was horizontal in nature and had to be raised with his pen. When not clearly shown and if the cut flap is not lifted it is not possible to see, however Ricky saw it immediately from far. This seems like a coincidence that he specifically point out that area, neglecting to go through the rest of the car as tediously as he did when I picked up the car. They have now charged me to replace the wheel at an additional R1400 after they withheld my R8000 for 2 weeks. In the midst of trying to discuss the matter through all the confusion with Ricky, the check list report went missing. I have not received a report on what was replaced, why it was replaced and what the inspection was for. They seem to have pinned a item that was overlooked from a previous renter on me and I'm left paying
0 replies
47 months ago
Terrible experience - 6 months, no refunds
We booked a trip to Mauritius for December 2021 at the end of November 2021. After Mauritius imposed a travel ban on South Africa, (to no fault of our own), we were unable to go and opted to receive a refund. We were advised in December 2021, that the refund will be processed within 8-12 weeks. Currently we have still not received about 70% of the funds. Each enquiry regarding the refund have clever answers/response from Flight centre agents with loopholes that only cover the agents/Flight centre and not the consumer/costumer. Ex: Insurance we were advised to pay and take out - only covers cancellation of the trip while there Refund of flight - Flight centre is a third party and is not liable to pay refunds Every avenue and query presented to them have been responded to emphasising that Flight centre only facilitates and is not responsible for the refunds. The communication have been little to non and the only time I receive an update on the subject is when it is initiated by me. Its been a really bad experience, and we are reluctant to use travel agents in the future again due to all the policies. It took them a total of 1 day to have us pay an enormous/silly amount of money for the family vacation, yet we have struggled for months now to try and get the money back. Its been more than 6 month, when we were told, it will take 8-12 weeks. We still don't have a valid reason why it is taking so long, nor when we will receive the money/refund. If there was a 0 star rating they would have gotten it.
804 replies
104 months ago
TERRIBLE INTERNET (A CONTINUOUS UNSOLVED PROBLEM)
I have emailed MWEB prior to this review where I have had some assistance to set up a secondary router, but no follow-up, yet I was said that there would be a follow up 26 September 2017. I am seriously getting fed up with the tiresome service and products received from MWEB. I do not understand why I constantly, almost on a monthly basis have to contact the company in order to establish that my internet is up to speed. Surely from their side they should monitor and see when issues have been picked up with line connections. As of late I have ONCE AGAIN had the tedious problem of struggling with a proper internet connection. It has come to my attention that I will have to escalate this matter, due to it becoming a recurring problem which does not seem to be resolved. I DO NOT PROVIDE THE SERVICE, THEREFORE IT IS NOT MY RESPONSIBILITY TO ENSURE THAT EVERYTHING IS RUNNING SMOOTH, YOU AS MWEB HAS THAT OBLIGATION AND I WOULD RECOMMEND YOU START DOING SO. In good faith I (the client) agreed to pay my monthly subscription and have never been late or missed a payment, and YOU (the service provider) agreed to uphold your end of the deal to provide me with the proper customer service and a decent product, this included that you will provide 'up to 4/8meg' means that you will at least TRY to get close to that, a 7 or 6 and even 5meg connection can be reasonably understandable due to neighborhood broadband, BUT TO SIT AT HOME WIT A CONNECTION THAT SAYS 0.41meg WHEN I AM PAYING FOR 8MEG IS APPALLING AND IN BAD FAITH FROM YOUR COMPANY. To some degree your company (MWEB) is breaking their contractual obligation that we came to a conclusion to. I insist that you put me in connection with someone in a manager position so I can escalate this matter immediately, because everytime the technitions give me some 'tech' explination to why it would not make sence to put me through to a manager, but the issue never gets resolved. We pay alot of money EVERY SINGLE MONTH for really bad service and product. I was assured last time that there would be some rebate on our montly fee due to slow internet, yet there were NONE of that. my last few speed tests: Ping: 2071 upload: 0.36 download: 0.15 Ping: 1330 upload: 0.66 download: 0.01 Ping: 28 upload: 0.58 download: 1.35 I am repeating: WE PAY FOR A 8MEG LINE AND THIS IS THE SERVICE WE RECIEVE REGARDS
61 replies
106 months ago
No service or response
<p>This is the sort of service you grt from MWEB. They sell you all sorts of B.S. on how they are the best, they cant even deliver a 4meg line consistently. Its rediculous, also apparently they try to reach you, but the cellphone number never seems to werk (apparently) this company is truely selling lies within their service, have been sucked into a 2year contract with them which is unfortunate. Worst place to try and get internet services from </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)