IK
ICE K
Active since Mar 2014
44
Reviews
0
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Reviews
44 reviews25 months ago
False Online Sales
I have upgraded 2 contracts on 16 January 2024 and was not given what they promised - the past 6 years there is always a problem with all my online upgrades. For the upgrade I asked 4 times for confirmation as to what I am getting, and the upgrade girl confirmed. So I called 05/03/2024 and spent 30 minutes on the phone with a lady that was very helpful, but in the end put me through to another number - this dude said he cannot help and put me through to - 082 17 844, so I held on for 10 minutes and the dude said please hold, and I held again for 33 minutes and then he cut the line and never called back In total 1 hour and 10 minutes. So the first lady actually called back to ask if I was sorted, and I said no. She said she would sort it out and call me back. Someone from Vodacom HP called me on 7/8 March and told me he will follow up and let me know once it is rectified, I never heard from him again and still my problem is not solved. Now I have to buy data every month because I do not get data from Vodacom.
106 replies
25 months ago
False online sales
I have upgraded 2 contracts on 16 January 2024 and was not given what they promised - the past 6 years there is always a problem with all my online upgrades. For the upgrade I asked 4 times for confirmation as to what I am getting, and the upgrade girl confirmed. So I called 05/03/2024 and spent 30 minutes on the phone with a lady that was very helpful, but in the end put me through to another number - this dude said he cannot help and put me through to - 082 17 844, so I held on for 10 minutes and the dude said please hold, and I held again for 33 minutes and then he cut the line and never called back In total 1 hour and 10 minutes. So the first lady actually called back to ask if I was sorted, and I said no. She said she would sort it out and call me back. Someone from Vodacom HP called me on 7/8 March and told me he will follow up and let me know once it is rectified, I never heard from him again and still my problem is not solved.
112 replies
26 months ago
False online sales - **** to again
I have upgraded 2 contracts this year and was not given what they promised - the past 6 years there is always a problem with all my online upgrades. For the upgrade I asked 4 times for confirmation as to what I am getting, and the upgrade girl confirmed. So I called 05/03/2024 and spent 30 minutes on the phone with a lady that was very helpful, but in the end put me through to another number - this dude said he cannot help and put me through to - 082 17 844, so I held on for 10 minutes and the dude said please hold, and I held again for 33 minutes and then he cut the line and never called back In total 1 hour and 10 minutes. So the first lady actually called back to ask if I was sorted, and I said no. She said she would sort it out and call me back. Now I am still waiting.
168 replies
31 months ago
No response (shocking - I know)
When I renew a license disk via ENATIS, it takes about 4/5 days. Every time I renew my license disk via COCT, it takes 2 months. Right now I am waiting for almost 2 months to get my disk and after 5 unanswered mails, I am still waiting. Not sure why they get paid to do "work" . . .
524 replies
33 months ago
Harras*****t - Avoid Legal action on your Mr Price Sport account no: **********
And now I get mails every week . . . For over a year now, I have been getting mails from MRP to pay my account in arrears, the mails were directed to a Miss Nel living in Nelspruit. I live in Cape Town and do not have an account with MRP, I buy cash and the last time I bought anything from them was long before covid. At first I rep**** to them, to help this woman that they are looking for, but nobody from MRP rep**** - they just keep on sending mails. So I reported the MRP's address and marked it as spam. Then I got an email from Ndumiso Sibiya and I rep**** the same and a reply came back - "sorry for the inconvenience". But just the next day, everyday now, I get an email from FS Customer Trace Collections . I have rep**** twice to them, telling I am not Miss Nell, obviously they cannot find their head from their @ss, because the women's name and address are very clear on the account, but they keep on harassing me with their emails
60 replies
34 months ago
Harras*****t - Avoid Legal action on your Mr Price Sport account no: 0346090848
For over a year now, I have been getting mails from MRP to pay my account in arrears, the mails were directed to a Miss Nel living in Nelspruit. I live in Cape Town and do not have an account with MRP, I buy cash and the last time I bought anything from them was long before covid. At first I rep**** to them, to help this woman that they are looking for, but nobody from MRP rep**** - they just keep on sending mails. So I reported the MRP's address and marked it as spam. Then I got an email from Ndumiso Sibiya <NdSibiya @ mrpmoney . com> and I rep**** the same and a reply came back - "sorry for the inconvenience". But just the next day, everyday now, I get an email from FS Customer Trace Collections <TCollections @ mrpg . com>. I have rep**** twice to them, telling I am not Miss Nell, obviously they cannot find their head from their @ss, because the women's name and address are very clear on the account, but they keep on harassing me with their emails
120 replies
42 months ago
Missing Items - Mr D call center does not want to help
5 of my orders from Mr D to Hungry Lion Sevenwacht Mall has been incorrect. 2 times one packet of chips were missing and the last there were 0 from 2 chips. The drivers all tell me the same thing, it happens regularly at Hungry Lion - makes you think . . . The other times I got hot (chili) burgers where I ordered normal burger. Every time I send them feedback, I get the standard reply: Please accept our sincerest apologies for your recent experience. This is not the type of service we want you to receive The details of your experience have been sent to our restaurant management team who’ll ensure this is dealt with This time I phoned and the call center and the lady refused to help me, after I had given my order number, surname and address.
0 replies
42 months ago
Missing items (almost every time)
5 of my orders from Mr D to Hungry Lion Sevenwacht Mall has been incorrect. 2 times one packet of chips were missing and the last there were 0 from 2 chips. The drivers all tell me the same thing, it happens regularly at Hungry Lion - makes you think . . . The other 2 times I got hot (chili) burgers where I ordered normal burger. Every time I send them feedback, I get the standard reply: Please accept our sincerest apologies for your recent experience. This is not the type of service we want you to receive The details of your experience have been sent to our restaurant management team who’ll ensure this is dealt with This time I phoned and the call center and the lady refused to help me, after I had given my order number, surname and address.
0 replies
48 months ago
Claim against estate
I called Vodacom Cancelations to cancel a contract of my late wife and they told me to fill in a form and send it to another department. We had this contract for a long time and I thought it was done, so upon sending the mail I got a reply: "Please be advised that the deceased documents has been received and a claim will be generated against the late estate after the system updates properly as the account has been confirmed deceased and cancelled. Regards Vuyisile" Firstly I was not given an option as to continue with the contract. Secondly I was also not given the option to transfer it to my name. Thirdly I was not even given an amount what will be claimed. After a lot of mails I heard that the contract will only expire in November and the amount deducted seems to be more that the months outstanding and if I want to transfer it to my account, I should go into a Vodacom shop personally. I am disgusted by the way this was handled and also now I have to pay for something I cannot use, where as if I went on, I still could get some benefit of it while paying. I have heard from a collogue when one of his family member died, they just cancelled the contract and no money was / will be claimed. This was obviously not with Vodacom
148 replies
58 months ago
Excellent service from Supplement World and Gift
I have been a customer of Supplement World since February 2015. This is my only online supplement go to company. Their service is excellent and delivery is fast - I live in Cape Town and they are JHB based, there were time when I got my deliveries within 24 hours! I would rather order online with them than drive down to my nearest pharmacy or supplement shop, because it is more convenient and cheaper. Then there is this guy called Gift, who is extremely helpful and always answers - there was one time a product were out of stock for a couple of weeks, I forgot about it, but he actually mailed me when they got stock again.
0 replies
Review Distribution
5 Star
6 (13.636363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (9.090909090909092%)
1 Star
34 (77.27272727272727%)