Active since Apr 2014
My dealings with Dalsy, Monicca and the Installer, Bheki was an absolute pleasure. They all provided quick and professional service. Their communication and follow up service was also excellent. I would recommend Matrix for prospective new customers !!
My deallings with Andre, Jaco, Nico and the Salesman, Norman was an absolute pleasure without any hassles. Friendly professional service from start to end. I will recommend their business to any prospective clients seeking to buy and sell vehicles
I purchased a vehicle through Willow Crest. I dealt with Mark the owner, Donovan the sales person and later Neil and Christopher who dealt with fixing a minor repair I requested for the vehicle. All of the gents were helpful and professional during the process. I recommend their business to people who wants to buy or sell their vehicles.
I bought a mini gps unit, which was a knock-off of the original ones. The unit was faulty and I returned it. The person who allegedly tested it had no knowledge of its workings as he suggested that the signal might be influenced by gps signal (sim card), which those units does not have. It works with satelite signal. The return only covered my courier fees to send it back and no actual refund for the unit. They have no one to physically speak to on any landline or cellular phone. They only respond on whatsapp and email, but ignore more messages than answering them. They have an alledged address for returns, but when i visited that address, no one in the office block knows BONZI. ****mers 100%. Never use them, they are useless ********s in my mind !!!
I questioned the return policy before i bought a product. When i received the product, it was not functioning as i expected and the reason for checking the return policy before-hand. After numerous attempts i could return the product, but they refunded me less than a 3rd of the value, which is against the policy and my concerns before i made the purchase. They dont have telecom lines to speak to a person and they hardly respond to emails, and when they do, they clearly not read the concerns, as they answer generic answers. Absolute poor customer service. They walk away from their responsibilities towards customer complaints.
I ordered a rifle bi-pod and received excellent service and speedy delivery
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