AL
Andrew L
Active since Apr 2014
5
Reviews
0
Industries
Reviews
5 reviews12 months ago
Great experience!
Great experience, easy and quick assistance!
58 replies
18 months ago
not good at all!
Where to start.... Order was paid on the 9th of September only to be informed on the 16th that there is no stock and that my stock will only arrive on the 8th of October . I Needed to follow-up on the 1st of October to make sure all is on track. Again, I needed to follow-up on the 3rd of October. on the 4th I received an email confirming my installation on the 9th(today at 9am) . This morning, I received a call that the vehicle has been in an accident, and they would only give me a new installation time after 12. 12 came and gone and I followed up, @ 13:00 again no response, I phoned them at 14:00 and was told the person that needs to provide feedback has not been at the office yet...... Communication is something they are lacking! I wasted money on taking leave and also paying the electrician his daily rate and they just don’t give a S#$t. I tried phoning my contact person (the person suppose to give feedback and no response!!!!!)
0 replies
20 months ago
After sales support terible!
No response on SSEG registration 4 follow-up emails were sent including their support email.
0 replies
42 months ago
STAY AWAY!!!!!!
They need to add zero stars.... firstly they didn't process a downgrade on my account and the accounts department is useless. The response I got was "you were billed for the service you received" I requested a downgrade 2 months prior!!!!!!! Now we are moving and I want to cancel, they said I need to pay R1750 for installation. I did everything myself! definitely stay away!
0 replies
72 months ago
Telkom has disappointed time and time again!
Were to begin, Telkom has disappointed time and time again! In December 2019 I phoned to change the account details for payment, they could not do this over the phone and I understand. But the consultant said my payment date can be amended to the 1st. In Feb a debit order bounced as the funds transferred to my old account cleared on month end and the debit order ran earlier that morning. From there it has been downhill. • Problems with cancelations of services • Multiple calls to Call centre to correct the mistake (Account prob) • Phone call by Telkom collection • Problems adding new services etc On Friday the 8th of May I got an SMS that my account has been suspended. Immediately I phoned Telkom to ask them to correct. They sent an email to a team leader. The same day their collections phoned me an said I am overdue I need to settle the account (account was overpaid and only current is due) I explained the whole situation to the lady. Saturday my services was disconnected, I phoned them at about 8 and they apologised and said in 5 hours It will be rectified. Again, no joy…. Monday the 11th I phoned again at 8 and the same story 5 hours……. I have phoned again at 14:00 and again I need to wait…….. Telkom… Your service is absolutely pathetic! Last week I wanted to get a VOIP service from you to keep all my stuff under one roof and guess what….. Your “team” gave me some story about it won’t work on LTE or I need to go to a branch…. I managed to get a VOIP service provider and get everything running in one day……
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)