JP
Jaco P
Active since May 2014
6
Reviews
0
Industries
Reviews
6 reviews17 months ago
ProfMed excellent service
I've submitted a special request on Thursday night, and the following Tuesday ProfMed notified me that the changes were made. Excellent Service.
56 replies
17 months ago
Old Mutual Management of My Investment
I am becoming more and more concerned about Old Mutual managing my Retirement Investment. • Was told by OM during October that I can only opt-in to the two-pot system the first week of November and they will send me a link; • No link received, and I called them on the 8th. They arranged a link within 2 hours, and I opted in; • Coming Monday, I was not opted in and called them. A week of excuses such as will call back but never did and empty promises followed every day. By Friday they stated that the system is now updated and activated, and I will be opted in over the weekend; • Monday, again not opted in. Called and several non-sensible discussions later, they stated that all the problems have been sorted out, but they can only activate it the first week in December. After all that happened, do I believe OM, do I trust OM; very definitely not; • I asked to talk to a manager and was told that a manager is giving my case special attention and will call me. These words were confirmed during a later conversation. Now, a day later, no call; • Interesting observation – their complaints web site and contact number does not work. My major concern is the fact that my Retirement Investment is managed as above.
392 replies
58 months ago
Be very careful when considering to use Q4U
THIEFS Be careful - They steal vehicle registration papers. Handed vehicle registration papers in December to do a name transfer. It is July and they claim to have lost the papers, but makes no effort to recover it?
0 replies
73 months ago
Well Done PPS
In the midst of a Pandemic and lockdown; whilst companies are trying their best to help their clients in this difficult time, our beloved PPS only cares about their income: This is to notify you of the premium increase that will occur on the first day of the month after your upcoming birthday on 01 July. Please note that this increase happens each year and is in relation to your age. Your new premium will be R 2350.55 and is effective from 01 August 2020. For further information, please contact your product-accredited financial adviser Miss _____ ____@ppsinvestments.co.za), or PPS (memberservices@pps.co.za) directly. Kind Regards, PPS Member Services T. 0860 123 777 (international:
105 replies
81 months ago
PROFMED Service Levels are Dropping Drastically.
I was prescribed two types of medicine for a 3 month period. Picking up the second prescription, the pharmacist said their system showed that PROFMED will not contribute the normal amount for the one medication and nothing for the second as it is chronic medicine. I still purchased it as I wanted to claim the amount from PROFMED. I called PROFMED the following day and they explained to me that Pick n Pay actually overcharged me and that they were lying about the chronic medicine. I repeated their explanation several times to make sure that I have the correct statement. Going to Pick n Pay for the last dosage, PROFMED did not want to pay any contribution. The pharmacist showed me on the system that they are not lying and that in fact PROFMED claims the reason for non payment is that they want to make it a chronic medicine. Thus PROFMED was lying about the situation. The Pharmacist was very helpful and called PROFMED, but PROFMED refused to try and help. I did not buy the medicine. I called PROFMED immediately and then they suddenly claimed that they actually want to make it chronic and that they will investigate their lies. I explained several times that the prescription is only for 3 months and that I have to gradually reduce the intake with the last dosage. PROFMED called the next day and said they will take several actions to get the medicine to me. It is now four days later and there is nothing. I had to stop medication suddenly instead of progressively and the withdrawal symptoms are really bad. PROFMED is very quick to collect my hefty contribution, but go out of their way to avoid any payments on their side as they are supposing to. There is no care for their clients; even knowing that the medication cannot be stopped suddenly. Is PROFMED in trouble?
0 replies
82 months ago
You cant complain about vox telecoms service
I never thought I will see the day that I say I wish I stayed with Telkom. Vox is by far the worst service provider: 1. November 2018, starting with vox fibre, my speed was around 350Kbs. Several complaints later a technician visited and said I need a stronger Router, which he will bring tomorrow!. Year later - no Router in sight? Few days later a call from vox technical resolved the issue sort of as the speed next to the Router was correct, however, the signal is only strong enough to reach around 5m! Their accounts department promised a credit as I have not received the full service as promised - year later, no credit. 2. Starting off, I entered the reference and account numbers on my payments. Three months they suspended me the beginning of the month and I had to send the remittance again. Only then did vox notify me they only want the account number. Again they promised a credit for the lost time - almost a year later, no credit! 3. Last month I paid the invoice amount and did not see that they did not carry over a MASSIVE amount of R28 on the invoice (you have to pay from statement. I was suspended before month end (ok I understand it is a massive amount) and it took me a few days to get my internet service back. A week later and my VOBI is still suspended!!! You call accounts and they transfer you to technical who tells you your service is suspended, but nobody does anything about it!!! Hopefully someone there will wake up sometime and I will have a landline again within the next century. 4. When calling customer care, all you get is a reference number and a promise that somebody will call you soon - and that is where it remains. 5. I am amazed to notice all the complaints about vox and it seems to disappear into thin air (I once complained about Telkom on HP and received a call within 3 hours to rectify the problem!)
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)