JP
Johan P
Active since May 2014
13
Reviews
0
Industries
Reviews
13 reviews114 months ago
Slow lounge International charges without notice.
<p>We went to the Slow lounge International at OR Tambo on the 3rd of November 2016. We are on a platinum business credit card from FNB. On entry we were allowed in and no payment was processed. Checking my monthly statement I saw that we were charged R1000 for the two. We did not receive an invoice, nor did the person behind the desk said we need to pay. No SMS was also received from the bank. If we had known we had to pay, we would not have entered. It is unacceptable for the person behind the counter to charge us without any notification or even a receipt. We want this transaction to be refunded as mentioned that no notification or information was given that we had to pay. It looks like a smart way of making money by not informing the customer. We basically paid R1000 for two coffees. </p>
0 replies
117 months ago
Debit Order Details Lost
<p>Hi, I have updated my debit order details about two months ago via customer care. Last month, the debit order went of on my new account, this month, they switch it back to my old details.</p> <p> </p> <p>How on earth is something like this possible? And now they want to charge me for the missed debit order. I will most probably receive a penilty on my bank account as well. I need this sorted ASAP!!! This is completely unacceptable. </p> <p> </p>
159 replies
121 months ago
Worst Bank EVER.
Hi ABSA, I will be abroad for while and I want to change my OTP settings of Internet banking to email. I went to the Table view branch. They are unable to change this, which I may understand. The person who helped said I should send an email to rvn4u@absa.co.za. I did that on the 3rd of May. No response. Sent an email on the 5th of May, no response. I visited the branch again on the 6th of May, the person, Oh...you should attached your ID with 3 signatures. I did that and send the email again, this morning, no reply. How should I go about getting this done? And...I also collected my FNB card this morning, I'm done with ABSA. Worst customer experience ever.
75 replies
122 months ago
2 Hours on the phone to increase credit limit.
Hi, <br> <br> I want to increase my credit card limit. I phoned 0861462273, after staying on the phone for 2 hours, I was unable to increase my limit. No one answered the phone. <br> <br> This is absolutely ridiculous. Why am I not able to increase this at my nearest branch.<br> <br> After this I have decided to move to FNB.<br> <br> The customer experience is absolutely SHIT!!!!!<br> <br> Cheers
75 replies
125 months ago
Free replacement of expired Debit card.
Hi, <br> <br> My debit card expired, I got a sms saying I could replace it for free, got the new card.<br> At the end of Dec I was billed R80 for the new card. This is totally unacceptable, wonder how many customers did not see the R80 that was taken of their account. This is as good as stealing money from me. <br> <br> I reported this to the branch manager at Sunningdale Absa, so only asked for my account number and this will be corrected. No word of sorry for stealing money and not very friendly at all. This is still not fixed. Please fix this ASAP. Account number: 4068610930.
75 replies
125 months ago
Incorrect Upgrade --> Ridiculous billing
Hi, in 2015 I upgraded my existing 2GB data contract to the same contract (or I though so). I did the upgrade over the Online channel and it failed, this resulted in an agent calling me and the upgrade was completed by the agent. Never was I informed the the new contract will be an open line contract, resulting in Data bills of R4000 for Nov. This is completely unacceptable and needs to be fix. I want my old contract which is not open line once my 2GB has ran out. Secondly I want a refund for the data charges, as I was never aware of this change and was never informed of the out of bundle rates. I already logged a request with the service desk but this was closed without even given feedback to me, reference number: 403445468. The number is 0763334251. <br> <br> I am really thinking about moving to another provider, reason being my issue, double debiting subscribers, very bad service desk experience etc.
75 replies
128 months ago
4 Weeks and still waiting for my refund!!!!
I purchased an item on the 12th of Sept. The item was out of stock and requested a refund. I am still waiting for my refund. Every time I contact them its a lame excuse and said it will be processed. Please resolve this ASAP.<br> <br> Payment receipt: 100000140<br> Ticket Number: 3346<br> <br> Regards,
0 replies
129 months ago
10 days after purchase, still no goods received
Hi, I made a purchase on the 12th of Sept, payment ID from PayFast = 100000140. I have logged multiple tickets with the call center, but no one has come back to me regarding the status of my order. Your customer support are completely useless and I am not receiving my products!!! Please give me an update on my order!
0 replies
131 months ago
HONFEE
Hi <br> <br> For the first time ever I am very dissatisfied.....I don't know what this is and I am certainly very weary of what I do on my account, just logged on this morning and see R100 taken for #Pmt Honfee, what is this?<br> I have not given anyone authorization to draw or take money from my account......and FNB allows it???<br> <br> Regards
75 replies
131 months ago
Unable and incompetent to order a jacket!
Hi, <br> <br> About 5 weeks ago I ordered a Jacket from Cape Union. They manage to find a suitable jacket in Durban.. They confirmed with me that the Jacket was on its way. One week later we went to the store to follow up, they said no, its still on its way and will take some time because it is coming from Durban. Two weeks later I popped in again, and same story, still on its way. Three weeks later I got a bit irritated, still saying the jacket is on its way. Four weeks later, they said they will phone and arrange overnight courier so I can pick it up on Tuesday. So they have been lying to me all the time, because after four weeks, it still haven't left the Durban shop, but they have been giving me updates saying it still on its way. So Tuesday came, not phone call from them saying to come and pick up. So I need to phone them on Thursday asking where the Jacket is. After a fuming telephone discussion we came to the conclusion that the Durban shop don't have a jacket anymore. But for 4 weeks they were able to lie to me, without even following up with the Durban shop. After speaking to the assisting manager, she said I can get 20% discount, What bullshit is this. Lying idiots.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (76.92307692307692%)
1 Star
3 (23.076923076923077%)