TN
Thabo N
Active since May 2014
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Progress Disappearance or deletion
I am at a point where I am totaly frustrated by a poor response as I have limited time and have suddenly lost all progress made ever since I had joined the platform for learning. I had all sorts ofd positive talk and now, Im just shaken by this experience. I had completed a number of modules, working towards concluding a number of certificates to comence on courses and from courses to degrees. All my progress just suddenly disappeared and its been a week. I'm left to argue with AI and no human intervention. Its frustrating because I had a time frame to work with and to see it slip away like this. This is crazy disaster. Am I the first and only to experience this?. Has this ever happened to anyone else?
0 replies
37 months ago
Poor Service culture
I took my car to Vw Lindsay Saker, late last year , during the festive season, to be serviced. The car initially had a water leak that was rather random and strange. I booked the car in and a few days later, I went to fetch my car, only to find that now (not only was the issue unresolved but), it had developed a random oil leak that I could not explain. Whenever and wherever I parked the car there was an oil streak or oil spill. I took the car back, only to realize that I was not the only complainant upon delivery, as I found another upset customer (I overlooked this warning). I left my car there for no less than 3 weeks, minimal communication and updates. In mid Jan, I was told that now I needed to bring it in the car for a major service and the engine top needed to be taken off, for a deeper look. (I never got to the real reason why there was an oil leak as it never leaked pre the service booking). But the oil leak matter was resolved and yet I was made to pay for it. I did not understand but I let it go. I rushed off as I was under time pressure but for once the typical checks were not made (bonnet was not opened). I later realized why, it was not opened at the dealership. Something else was broken. There was a broken release catch, for disconnecting the bonnet. I communicated with their customer service regarding the matter. The guys knew it was working, it was not recorded as broken on the pre-service inspection sheets. It was not the first time bringing the car here, but they returned it broken and ignored the matter. I spoke to the service advisor / assistant manager. I made a call to VW-SA customer care center, to further escalate the matter, they advised me to make follow ups. Later they too stopped responding to the matter/ emails. I left feeling ignored, with no satisfactory response to correct their wrongs. This was an error that they had made, but pretended it never happened while the car was in their hands. (It was at this point that I recalled the other customer’s words) A few emails later they rep**** and said "The foreman had no problem opening and closing the car's bonnet" – Implying that ALL IS WELL. This was obviously when the release catch worked, before someone in the workshop broke it. At this point, I had sent the pictures I had sent screen grabs that reveled the date and time of the pics. What I said and showed was not entertained. Ever since I have struggled to manage the car’s needs as the engine heats up when I drive and placing my hands directly on the metal areas to open the bonnet without the use or aid of the release catch to release the bonnet/hood, of the car is a challenge and now it’s a headache to manage the vehicle's engine related needs and checks. I find it very disappointing and distasteful when I pay a full service price, expecting good or decent service and yet I receive such a halfhearted shoddy service like it was a free or unpaid service. Is there any wisdom to take my car there, knowing the potential disinterest and poor response. I fear that something else may break if it does go there anyway. I feel ever so dejected, as though I did them wrong and this is their way of paying me back, whereas I was the brand loyal customer who was left feeling like as joke.
53 replies
99 months ago
Uncooked meat
I was very disappointed when I made the effort to drive all the way to get a half chicken meal for my wife. We have regular water and power cuts due to the ongoing constructions and renovations in the area so I wanted something tasty and filling. After the purchase at Nandos, She tasted the food and said it was rather tasteless, we wondered if it was the different added sources or the what? Only to find that some areas on the meat still have reddish liquid(blood like) and it was not source . At this point we realized that it was not well cooked and even after microwaving it for a few minutes it was not edible and it was not improving in taste. Going back was a challenge cos she needed and immediate meal to consume instantly. I feel let dcown especially cos it was not for me and it mattered a lot more that day.
105 replies
99 months ago
Big dead fly in my cup !!!
I'm not the complaining type, but this I cant let go of or let it slide. I was very disappointed with your approach to handling my request or plea, after all you were the ones who had dropped the ball with regards to the service quality or the lack of quality that you provided. I often rise early for my Saturday meetings and look forward to having an avg to full breakfast there with you due to my busy schedule and traffic avoidance. Cresta Mugg & Bean went from hero to zero in less than a minute. I ordered a cup of black coffee while waiting for someone and trying to decide what to pick on the menu and I took a few sips in this particular cup before I noticed that there was a thick something inside, as I picked it out the cup it turned out to be a house fly, I felt rather nauseated by both what had happened, the fact that a sipped a few times before noticing and the waiters attitude and nonchalant nature after alerting them of what had just happened. No apology, no shock or surprise, to it all, to a point where I wondered if they comprehended what had happened or felt numb cos it was a common and normal sight for them. I was demotivated with my activity there and the whole morning was not the same, feeling undermined and unappreciated and speechless. I opted to pay and leave to go get a wollies sandwich just to have a snack from a different environment. I was left with questions and no answers, of why i was given such a treatment of rejection or worthless less, hence I write this letter.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)