NM
nontando M
Active since May 2014
23
Reviews
0
Industries
Reviews
23 reviews5 months ago
Urgent: Incorrect Credit Listing on My Profile
I am writing to formally raise a concern regarding a credit account that appears on my credit bureau profile under your institution. I do not have, nor have I ever had, any credit facility with your organization. Please investigate this matter urgently and advise how this account was listed under my profile. I would appreciate a detailed explanation and confirmation once the issue has been resolved. Thank you for your prompt attention to this matter.
0 replies
5 months ago
Urgent: Incorrect Credit Listing on My Profile
I am writing to formally raise a concern regarding a credit account that appears on my credit bureau profile under your institution. I do not have, nor have I ever had, any credit facility with your organization. Please investigate this matter urgently and advise how this account was listed under my profile. I would appreciate a detailed explanation and confirmation once the issue has been resolved. Thank you for your prompt attention to this matter.
0 replies
5 months ago
Unknown credit profile
I have been trying to contact your company with no luck. Please kindly explain what is this account for as I don’t know any account with Avon and worse now showing missed payments. I am very cautions with my credit profile and I have never missed any payments for anything. Please kindly advise what is this for. I also picked up that I did an enquiry with Finchoice when I have never done that. Where are you getting this report from ?
53 replies
6 months ago
DOUBLE DEBITED
Over and above the previous complaints I have raised, I recently made arrangements to have my mother’s policy debit orders debited from my account, as she is currently unemployed and unable to manage these payments herself. However, to my surprise, I have been double billed for all three of her policies. This unexpected and unexplained double billing is extremely concerning. Not only does it place unnecessary financial strain on me, but reversing these transactions could negatively impact my credit bureau record, which I have consistently maintained in good standing. I kindly request an urgent investigation into this matter and a clear explanation of what has caused this error. Additionally, I would appreciate confirmation that any incorrect charges will be reversed without affecting my credit profile. I trust that this issue will be resolved promptly and professionally. Thank you for your attention to this matter. Please refer to the policy ref below: 20 Oct 2025 OLD MUTUAL0000CC46BA 251017 R37.00 20 Oct 2025OLD MUTUAL0000CC46BA 251026 R37.00 20 Oct 2025 OLD MUTUAL0000C4D**********17 R96.00 20 Oct 2025 OLD MUTUAL0000C4D**********26 R96.00 20 Oct 2025 OLD MUTUAL00004ADFF4 251017 R198.39 20 Oct 2025OLD MUTUAL00004ADFF4 251027 R198.39
390 replies
6 months ago
Urgent Complaint – Duplicate Policy and Unauthorized Debit
I am writing to express my concern regarding a recent interaction at your Phoenix Plaza branch. I requested that my recently opened Easiplus Individual Funeral Policy be upgraded to the Protection Family Plan without initiating a new policy. Despite this, I am now being debited for both policies, which is unacceptable and contrary to my instructions. This reflects a lack of attention to client needs and a sales-driven approach that disregards proper service standards. I request the immediate cancellation of the duplicate policy, a full refund of the additional premiums, and confirmation that only the Protection Family Plan remains active. Your urgent attention to this matter is appreciated.
371 replies
10 months ago
NO SERVICE SINCE MAY AND REQUEST IMMEDIATE CANCELLIATION OF YOUR WIFI
I am writing to express my concern regarding the continued lack of service and communication. I initially requested cancellation of my service in mid-June, and to date, I have received no acknowledgment or follow-up. My service has been inactive for over a month, and all attempts to contact your support channels via WhatsApp and phone have gone unanswered. Please consider this a final request to process the cancellation immediately and confirm in writing that this has been actioned. If no resolution is provided today, I will be compelled to escalate the matter further. Your prompt response will be appreciated.
0 replies
10 months ago
Bad service
We have been without internet service since May, and it is now approaching a full month. Despite numerous assurances that the issue would be resolved, there has been no progress to date. This ongoing disruption is both inconvenient and financially burdensome, as I am incurring additional personal costs to purchase mobile data, even though payment for the original service has already been deducted. I would appreciate urgent attention to this matter.
165 replies
10 months ago
Bad service and refund request
I am writing to formally request a refund for the period during which I was without internet access. The delay in resolving the issue was already disruptive, forcing me to return to the office due to the lack of Wi-Fi at home. Additionally, I would like to address a customer service concern regarding my interaction with one of your consultants, Sarah M. Unfortunately, I found her approach to be dismissive and lacking empathy. She repeatedly ignored my inquiries and eventually transferred me to an unknown department without providing clarification. In contrast, Ntombikayise, from the same department, was willing to assist me, though she did not have access to the information regarding when the service was restored. I am disappointed with the level of service I received and believe that such interactions could result in customer dissatisfaction and potential loss of clients. As someone working in the banking industry, I value professionalism and responsiveness, and based on this experience, I would hesitate to recommend your company to others. I would appreciate a resolution to my refund request and look forward to your response.
0 replies
11 months ago
Very disappointed
Webafrica reference: #312959 I have had no wifi for a whole week with empty promises of escalations. I work from home and this week has cost me so much, with no update on resolution to this. What or how am I expected to work? I am now forced to going in office which is inconvenient for me. Can this be resolved AS in now…I can’t have another week of driving into office and purchasing extra data whilst I am paying for this WiFi too.
0 replies
11 months ago
Excellent customer service
I would like to extend my sincere gratitude to Musa for his exceptional service and integrity. On April 16, I visited Exclusive Books Gateway Mall in search of Authentically, Uniquely You by Joyce Meyer. Musa informed me that the book was not in stock but assured me that he would notify me once it arrived. While I left my details, I honestly did not expect to receive a follow-up, as I have previously experienced situations where contact information was taken without any further communication. However, despite a significant delay in supply, Musa exceeded my expectations by reaching out to inform me that the book had arrived. His professionalism and commitment to keeping his word truly impressed me. Although I had already purchased the book through Amazon due to past disappointments with customer service elsewhere, Musa's honesty and dedication made me feel valued as a client. Employees like Musa set a high standard for customer service, demonstrating the importance of trust and reliability in building customer loyalty. If more businesses had staff with his level of commitment, customers would feel more confident in waiting for promised updates rather than seeking alternatives elsewhere. Thank you, Musa, for your outstanding service—it did not go unnoticed.
0 replies
Review Distribution
5 Star
5 (21.73913043478261%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (78.26086956521739%)