G
rafique G
Active since May 2014
23
Reviews
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Reviews
23 reviews13 months ago
Disgusting service from Game
Monday 3 March 2025 I purchased a 820l chest freezer from game zevenwagt. Monday 10 March i called the store and no answer. Tried 4 times. I then called customer service around 9am. Fatima answered the call and tried to assist. She 1st advised that she would get back to me by 4pm as they have calls coming through. Mmmm so who am I then. She then advised ok she will call be back in a hour. Within the 1 hour I get the call advising that she Fatima couldn't get hold of the warehouse and the store and would get back to me by close of business. Mmm no call received. No communication about any delays, no follow up. This is a clear breach of contract and the 2 to 5 business day is past. I stay 5 minutes from the warehouse and 1 minute from the mall so what is the excuse. I was told in store that I would get the delivery most possibly the next day seeing I stay just there. Waited the 5 days but no calls or sms.
53 replies
24 months ago
Hyundai selling cars based on lies
I purchased a car from you Hyundai in November last year. Well traded in my Hyundia venue and got a Grand I10. My request at the time was very clear with Cassien the sales person at Brackenfell Hyundai. We wanted something smaller but also something we could add a tow bar too. Cassiem was then excited to show us the Grand I10 and even said he had an I10 tow bar at his home and would give it to me. I thought well fantastic. Everything felt very rushed as he was pushing every day to get things done and paper work sorted and I even asked him what was the rush. I mean to get 10 calls during a working day for paper work is a bit of a concern. Nevertheless the deal was done and Cassiem advised that due to the dealership not having stock of the tow bar we can have it added at a later stage but also that he has one at his home for me. A few later he came back and advised that he could not find the tow bar and I then said that I will have it fitted at a later stage. I did point out to Cassiem a few faults when we got the car at the dealership like the bonnet that it does not align but he said it is a spacer in the bonnet that needs to be adjusted. I mentioned the scratch marks on the roof and he said it must just be buffed out and when I bring the car for a service they can remove it. A week later my number plates arrived and I told him about the driver door that does not open from the inside and he said to book the car in. Now the car had 1000 km on the clock when we saw it and when we received it it then had 1780 on the clock. How was 780km added so fast to the car. The wipers were bad and you could hear the brakes and all i was told was to book it in for a service. I got a company out that said they do work for Hyundai to install tow bars and I paid R5000. This was in January. March 28th I wanted to have my trailer licensed and I hooked it up and boom the whole fitting including wiring fell off. I was ****med. Last week on the 28th I called Yusuf in Plumstead Hyundai, my go to guy and he advised that my car was not allowed to have a tow bar due to the power of the motor. I then called Ebrahim and he advised he would get Cassiem to call me back as he was now in tygervalley. No call was returned by 2 April, I then emailed Jason the principal dealer and Ebrahim the sales manager voicing my concerns. I get no response on email. On the 3rd I call the branch and speak to Cassiem asking why he sold me a car that could not take a tow bar. Cassiem acknowledged he said it could take a tow bar and later said he was sorry as he thought it could. So I was sold a car based on assumptions. I asked to speak to Ebrahim as Cassiem was being rude and even told me to drop the call and call back to speak to his manager. I have all this on recording. Back and forth the store is not willing to take responsibilty and is saying that Cassiem did not tell me the car can take a tow bar however I can trade the car in but will have to cover the shortfall. This car is 5 months old not even had its 1st service yet. Imagine what the shortfall will be. I call the customer care and they closed my case based on what the branch mentioned as I advised that I will have to seek legal advise. I was **** to into a contract just so that Cassiem could get commission. I requested a manager but was told they in a meeting. I need this to reach the senior people in Hyundia and I would then to see the type of service the staff is giving customers. I have been with Hyundai for so many years, recommended friends and family. My dad bought a new i20 just a month ago. I didn't even get my recommendation fee. But hey it is what it is.
0 replies
38 months ago
The best in the business
wow wow just wow. What a smooth and enjoyable experience. Only 3 months with Santam. My drains at my home were all blocked and after being informed by plumber that insurance will not cover as it is a maintenance issue. I emailed my broker Ralton Jongbloed and explained the situation. In 5 minutes he was on the call with myself and the claims department. He advised Erica will take care of me and then dropped off. Erica sorted out the contractor and within 2 hours my drains were unblocked and I am not able to surprise my wife with a clean kitchen. Thank you for an amazing service. I am grateful that Kurt Koopman encouraged me to join Santam family. I am honestly shocked at the service as I am so use to the ****py service we get from call centers. I will def recommend you guys to everyone I know.
56 replies
50 months ago
It's amazing so far
It's amazing so far. Service is amazing as well as the product
53 replies
51 months ago
Thieves that over promise and under deliver. Over charge for a failed service
I moved into my new home and was using the previous owner's wifi up until 24th December. On the 27th December, I called mweb to activate my line which was done. On 3rd January I received a new router in the post which I connected and called the tech team to activate. The fibber was work fine until 13 January when it just died. I called Mweb being ISP and they advised they will escalate the issue and it will take 24 hours. On the 14th I called again and was told they would escalate again and it will take 48 hours. In this time I have been in contact with Vuma as well as I still have all messages. On the 17th I called again and was passed from the tech team to the sales team to retentions and back to the tech team. Still nothing. I was told to wait 72 hours for everything to be sorted. In this time I email Brenda Ngete also and I have the email correspondence advising her that my fiber was down and every time the people I speak to drop the line as they didn't have a clue on what was wrong. So today I called Mweb 01/02/22 as my account was debited with R1333.55 but was explained its pro rata and you pay a month upfront. again nobody advised about this. I then asked for my refund of the 10 days I was left without fiber and was advised because there were no comments or escalation left on my account they can't refund me anything. Wonderful so where are all the calls made, time spent on the calls, air time waisted. Not a single comment. I spoke to tech again and was told that a manager would retrieve all the calls made but still no response on that request. So Mweb is easy to debit my account for a service they should provide me but they failed to uphold their end of the contract. 10 days with no internet is roughly about R230 which Mweb has stolen from me. The service is poor as lines keep getting dropped and no callbacks are offered. Its sad actually that I am loyal to such a **** company. The cancelation on the one line which will end now the end of Feb I will not let my dad join Mweb. I will not recommend anyone else to Mweb. I can give you a list of the number of people I brought on board to mweb. Keep an eye on your cancelation list.
0 replies
62 months ago
amazing service for a 1st time accident client
Job well done from the day of my accident. My 1st time being involved in a accident and not having any knowledge about it, the service I received was amazing. Virginia Rasodi just put the cherry on top with handling my case. Thank you so much for the efforts and great service. I have since purchased a new vehicle and didnt hesitate to go with MIWAY again.
53 replies
67 months ago
deaf ears now that you have my money
So I purchased a fridge at Game 9 months ago with the buy&get promo. I am having multiple issue where the vouchers are not being credited. I have called so many times and emailed buy and get but no response. This is unacceptable as I was promised these vouchers when I bought the fridge. I could have easily chosen an other fridge but the Samsung sales guy insisted it's better value for money and the vouchers are amazing. I called Samsung as well and not gotten any help at all.
106 replies
79 months ago
Poor service
I complained about the manner my issue was handled and I am still left without my money. I purchased 2 boxes of magnums for my team building. When opening it the ice cream was not in the chocolate. any way i returned the 1 box as the other box was with the guys that left for the team building. The store the checked another box and the same poor quality. I was refunded for the one box but Pick n Pay Strand street picbel store refused to refund the 2nd box. I got a call from the somerset store who advised they will get the correct store to call me but nothing. This is really poor service. I await feedback as I am wasting air time and time from work.
210 replies
80 months ago
Tasteless experience
I was in there by your KC store on Sunday with my family. Always great food and service however this time around i was left with a bad taste in my mouth. My wife ordered a beef burger the double beef with spice beef, cheese and guacamole. This burger was so dry. It looked a soya burger. The patty was crumbly and tasteless. We asked the waiter to get a manager but he was busy at the time which is understandable. We then left our details on the receipt waiting for a call but still nothing. My wife only ate a piece as she was hungry having to wait nearly 40 minutes. The chicken burger urg no taste at all. Any way I just wanted to express my disappointment that nobody called me from the store yet.
0 replies
80 months ago
****py service
I purchased 2 boxes of the mini magnums from the pick n pay in strand street Cape town. Half the team left to go set up for our team building and I was called regarding the quality of the magnums. I immediately went to check the 2nd box and the same quality. The ice cream all leaked out the sucker and the chocolate were crumbly. I then returned to the store however I had no till slip. I spoke to a Lameez who said she could only assist with a refund if i had the till slip of the box. The guys ate the suckers on their way to the venue and threw the box away. I am so disappointed as I spent about R60 per box. I tried calling the store Friday afternoon however I could not get through. I just want my money back for the magnums i purchased. This whole mess is such a huge inconvenience as I had to delay my time to the team building for this. I look forward in hearing from you. Rafique Gool 0813680327
210 replies
Review Distribution
5 Star
4 (17.391304347826086%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (34.78260869565217%)
1 Star
11 (47.82608695652174%)