HF
Helen F
Active since Jun 2014
10
Reviews
0
Industries
Reviews
10 reviews7 months ago
I phoned to decrease the amount amount I was insuring for home contents as I have downsizedthe women I spoke to were utterly charming and outstandingly helpful
I phoned to decrease the amount amount I was insuring for home contents as I have downsizedthe women I spoke to were utterly charming and outstandingly helpful. Something one rarely encounters. They were both very well spoken and I had no difficulties hearing them despite being rather hard of hearing. .
53 replies
69 months ago
Excellent
They were very professional, as well as kind and helpful. They said 7:30 and arrived on time. They packed my valuable glass fronted bookcases most carefully and they were delivered unharmed. The team was cheerful and polite. They also moved my multiple pot plants well. Their communications via Jacky were always prompt and to the point. I would be happy to use them again.
53 replies
81 months ago
Exemplary Service
I submitted a claim against my household contents policy for a burglary on Saturday 3 August. I phoned in the claim and had excellent service from Hlolan (Dixie) Mangena. She mailed me the claim form and I submitted it over the weekend. First thing on Monday morning she phoned me to clarify certain things. She remained in constant contact with me throughout the process, and by Wednesday 14th August my claim had been finalised and I had been paid out and the items to be replaced has arrived at my home. Bearing in mind that Friday 9th August was a public holiday. I consider the service I received as exemplary.
210 replies
83 months ago
Good Work
This is the second time I have used Big Five and I was very pleased with the result. The service from the lady on reception and from Shirley was very good. I was disappointed in the amount of time taken, but it was worth it in the end. I would recommend them.
0 replies
94 months ago
Trading in Bad Faith
I wanted to buy a cover for my Kindle from this company. They offered a R50.00 discount if you signed up. I did that, but didn't get my discount. I wrote to them and someone named Kim replied with a code. Well, the code seemed to be a link, when I clicked on it, but it died every time. It was also not accepted on the website when I went to buy the item and entered it. I wrote back about 3 times without getting a reply. Eventually I phoned and spoke to Nosipho. She assured me that I would get the R50.00 repaid to my credit card if I sent them a mail with my order number. At the same time I received a 5% discount voucher. I ordered the item, using the discount voucher. When I then wrote I was told the matter was resolved. I wrote again, explaining the sequence of events. I received a mail saying they did not voucher stack, so could not give me the R50.00 but giving me a voucher number to use on another purchase. Well, as you can imagine, there will be no other purchase from them. I would have preferred to use the R50.00 but was unable to do so. They are trading in bad faith.
0 replies
94 months ago
Theft of Airtime
I found all my airtime had disappeared. When I investigated I found that I had been subscribed to DATA SMS without my knowledge or consent. I have now unsubscribed and blocked subscriptions, but I want know how this is possible. It is entirely unacceptable that I be subscribed with my consent to the subscription and robbed of my airtime.
0 replies
101 months ago
Totally unable to bill correctly
I have a Pinnacle 30 Plus Topup contract which I entered into with effect from 30/10/2017. Since then my account has not been correct. At the time, 30/10/2017, I spoke to Ananda to upgrade my previous contract. On 31/10/2017 my account was debited with R139.00, the amount of my previous contract, as it should have been. The new contract kicked in immediately. On 30/11/2017 my account was debited with R45.59 instead of the R29.00. The cost of the new contract. The contract was suddenly cancelled at the end of November. On 7/12/2017 I spoke to Mpho at 1:30. The contract was reinstated. No money had been debited to my account for December. Today I get my statement and it says that I owe R123.07 for December for payment on 31/01/2018. There is no logic in this amount. At the most it should have been R58.00 or less because I was without a contract from 1 - 5 December and I had been overcharged the previous month. This is simply not acceptable.
210 replies
102 months ago
My Contract Cancelled without my consent.
At the end of October I cancelled a Pinnacle 300 Contract and replaced it with a Pinnacle 30 Contract. This was done via the Call Centre by a young woman named Princess. She was very well spoken and helpful. However, out of the blue, on Thursday 30th November I received an SMS saying my Pinnacle 30 Contract was being cancelled. I immediately phoned to query this. I was passed from pillar to post, but eventually told that Princess would phone me. She did, at 9:15. I was very impressed. She said she would have to listen to the recordings of our conversations and then reinstate the contract. It would be done by Friday 1st. Well, on Friday I heard nothing and so phoned again. I spoke to another pleasant young woman named Manikazi, who checked for me, and said that the matter had gone to Administration for settlement. I was greatly inconvenienced by having no contract over the weekend. Today, Monday 4th, I phoned again to try to get some answers. This time I spoke to Sibongile. It was about 12:30. Again very pleasant, and I repeated my story for about the 5th time. She said she would send an e-mail to Manikazi who would give me a case number for Admin. Well, I am still waiting for the call. The problem seems to be that no one will take ownership of the matter and see it through. It just batted about, and I, the customer, get nowhere.
210 replies
102 months ago
Great Service and Support
I have had an Afrihost mobile account for some time. The service has been excellent and the price good. Therefore when they introduced the Fixed WiFi offering with Rain, I elected to go for that. I applied online on a Thursday evening. On Saturday morning I received a phone call verifying my address. The following Tuesday morning I received my router and it was up and running that very day. Absolutely outstanding service. All my interactions with the support staff have been good. They are exceptionally polite and friendly and in general able to sort my problems out timeously. Not that there are many problems. A pleasure to deal with.
0 replies
104 months ago
Over charging on upgrade to a new prepaid contract
Up until March 2017 I had a prepaid contract which cost me R121.50 per month. I spoke to the Cell C store at La Lucia Mall in Durban North, and arranged to enter into another contract when this one expired. My April account was for R245.57. When I queried this, after much to and fro between the store and the Cell C customer service line, I managed to ascertain that I had been charged the full amount for the earlier contract, plus a pro rata amount for the next contract, which was R139.00 per month. When I protested that this was not right or fair and asked for a refund, I was told that that was the way it worked. I should have been told by the store. I pointed out that I would never have accepted it, had I been told. However, after innumerable phone calls and e-mails I have reached a blank wall, of "that is the way it is". This is really unacceptable. If I could do so without having to pay a penalty, I would cancel my contact and go to another service provider.
61 replies
Review Distribution
5 Star
4 (40%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
2 (20%)