Joao C

Active since Jun 2014

Reviews

Industries

Reviews

7 reviews

2 months ago

Bad Experience with Samsung

I would like to share my recent experience with Samsung South Africa to raise awareness for other consumers. In 2014, I purchased a high-end Samsung TV (Model UA55HU8500AT) from their Eastgate store for approximately R35,000 — a significant investment at the time, and one I expected to last for many years. After 12 years of use, the TV unfortunately stopped working. I took it to a certified Samsung service centre, where I was informed that the main board had failed and is no longer available, making repair impossible. I escalated the matter with Samsung South Africa, hoping for a solution or meaningful support. Unfortunately, I was advised that nothing further could be done, and the only offer extended was a 10% discount on a new TV. While I understand that products have a lifecycle, I find it disappointing that a premium product cannot be supported due to unavailable parts, and that there are no viable repair options offered. As a long-standing Samsung customer, this experience has been frustrating and has impacted my confidence in the brand going forward. I hope this feedback encourages better support solutions for customers who invest in high-end products. You have definitely lost a client that used to love your products, but anyway, these Global companies couldn't give a **** about the consumers, their loss, someone's else's gain.

2 replies

MeatonGrant

10 months ago

An extremely well st...

An extremely well stocked butcher, the meat is of an extreme good quality, and Charlie is a fantastic person and will look after you, great to have a butcher on our doorstep

0 replies

Momentum Insure

34 months ago

Awesome Service from Chantel Jansen

Thank you so much Chantel Jansen for the awesome service provided today, you made my day.

1 reply

Momentum Insure

40 months ago

Great Momentum Insure assistance

Thandi Bocibo , thank you so much for the assistance this morning, you were awesome, great price and always willingly to help

1 reply

Intercare

42 months ago

Intercare Wilgeheuwel

Another disappointing experience, booked an Emergency Dental appointment at Wilgeheuwel for Sunday the 1st of January, it showed two slots with Dr. Saul Sacks, my son got there, and the doors were closed. Pathetic.........

0 replies

dotsure.co.za

44 months ago

Great Pet Insurance

I had a call with Jaen Boshoff from Dotsure, she explained everything in detail, what is included in the different Pet Insurance option and what is excluded, very professional and I have decided to go with them. I would recommend DotSure to anyone, that simple.

1 reply

MTN South Africa

134 months ago

REQ:***

Another 10 months to go, then I am switching to another Network Provider, cannot wait to end this bull.....s....contract

2 replies

Review Distribution

5 Star

4 (57.1%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (14.3%)

1 Star

2 (28.6%)

Joao C

Reviews

Bad Experience with Samsung

An extremely well st...

Awesome Service from Chantel Jansen

Great Momentum Insure assistance

Intercare Wilgeheuwel

Great Pet Insurance

REQ:***

Review Distribution

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