Active since Jun 2014
After being lied to by the salesman, sales manager, branch manager, financial and manager. I had to threaten them with the police to get my holding deposit back from them after 10 days. The branch manager also made some solemn promises to try and get me to remove the review I wrote on hello peter which I did to my own regret. Again empty promises....worst company I have ever dealt with for sure.
Trying to report probable fraud. Spoke to 4 different people and was cut off twice. Still no success....I have now given up. Lucky I do not have an account with FNMB else I would be stranded. Exactly the opposite of "How can we help you"...
From first contact with salesman there was no feedback. I had to phone him to get feedback. Even after he promised to let me know, again no feedback.
Scam, scam scam. They take a R5000 holding deposit from you, stating it would be automatically refunde in 48 hours if you do not buy the vehicle. A lie as they cannot automatically refund it. When enquiring after 5 days they simply say, Oh but we need proof of your bank details to refund it. We will process your refund this afternoon. Also BS as 26 hours later still no money in my acc.... Also they sold the vehicle I paid the holding deposit for the next day, so it means nothing. Going to lay charges now at police for fraud and racketeering. CEO not ever available either. Asked to speak to him several times. He is busy making TV commercials... Their service is also attrocious!
Capitec stole R ********** -.00 out of my account. I did not even see a notification SMS. When attempting to get it reversed I was told to wait unit tomorrow as there is no supervisor on duty. To make it worse when phoning this morning after all the security questions the line dropped and I had to phone again. Then I was told I have to phone again tomorrow as the security checks may only be done once in 24 hours. Fortunately the supervisor has a brain and promptly assisted me with the issue. The agent then refunded me. So this begs the question What does Capitec do with the money they unlawfully take from their clients 5 days before the agreed debit date? I am still considering fraud and racketeering charges
I lodged an incident for reversal of a payment on 31 Dec 2017. For a week nobody phoned me back to provide feedback. Phoned today with the reference number but due to a security related issue I cannot get feedback. So how do I get feedback now...???
After several assurances that it would only occur a day or three before my pay day, Capitec thought it funny to take my loan payment 13 days early. I wonder who is earning interest on the money now???
I applied for a multiloan, not only was the fact that it would negatively affect my credit record not divulged but after several times confirming that( I assume that the conversation was recorded) the debit order will go off on my pay date or if this date falls on a Sundayit will go off on he Monday only. Guess what? On the 24th at 1:00 in the morning my loan repayment is collected. Two full day short of my pay date...I can only see this as fraud and seriously consider taking this up with the financial services board. Taking money out of my account with out my consent is theft plain and simple. My family now has no food to eat until payday!!!
On 7 October 2015 enquired about a bakkie they advertised on surf for cars, I was told they would get 4 vehicles in and that the first 3 are already sold. If I don`t come and sign a OTP immediately they would sell the last one that afternoon. I complied and raced all the way from Midrand during lunchtime traffic to go and sign. The next day I sent through my documents for financing as requested. A week and a half later I had to phone the salesman again to get feedback. He then said I must send a latest payslip and that he would let me know later the afternoon. That was the last I heard of him. I phoned three times and left messages with people, left cell phone messages, sent SMS`s and e-mails but to no avail!! I now understand why a colleague of mine said he won`t buy from Toyota, it is their useless sales service staff.
Medsol provided a quote of R2998.50 and then charged me R3373.35. Just by co-incindence I became aware of it. Then asking them to immediately credit me, they insisted that they cannot credit me and that they can only offset the amount against a much later invoice. If I was a doctor and these guys did my accounts I would seriously reconsider. Their administration is useless, their staff become irritated when they have to speak to clients, take a minimum 7 days to respond. No wonder when phoning their office in PTA you get automatically transferred to PE... I can think why they did not last in PTA. <br>
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