TS
Thato S
Active since Jul 2014
27
Reviews
0
Industries
Reviews
27 reviews4 months ago
Withdrawal request
I have been waiting to chat to an agent for the past hour and a half, I have been trying to follow up on a request that I have made but with no luck. I have sent an email for follow up only to receive a automated email stating that my email is not in their database. This is extremely bad service.
106 replies
5 months ago
Upgrade and new contracts
I have been trying to get upgrades and new lines for our company through Vodacom Business and our account manager for the past month. I even escalated the matter, with no success.
106 replies
6 months ago
******* Insurance
I have been trying to lodge a dispute for the past two days with all means of communication, with no luck. On Monday I was told a consultant will call me within 24 hrs (called in), Tuesday morning via Microsoft forms it was 8hrs on email I just got an acknowledgement email. This is really pathetic. I'm claiming for my pool motor (it self explanatory of its function), but my claim was rejected for mechanical breakdown, and also the pump and filter configuration that I would not know. This configuration of the pump and filter was not inspected by the Insurance for them to reject my claim. Why would I insure a motor with moving parts only for you to reject my claim for the mechanical breakdown. What do you cover on the motor!!!!!!!
53 replies
7 months ago
Poor service
It's been over a week since my wife has made a claim for a cellphone that she has bought and covered for me. Since the claim was lodged, we have to call or email for updates, 3 days ago we received an update stating that the claim is being processed. No update since then. We have multiple references [#Ref: 4823613] [#Ref: 4848019] [#Ref: 4885838]
0 replies
10 months ago
Bad Service
I have been trying to get through to your customer care with no luck, this is no service !!!!!!
0 replies
13 months ago
Electric fence claim
I am still waiting for the below. How poor can your service get? Thato 20 reviews | Active since Jul 2014 04 Mar 2025 at 16:06 Electric fence claim I have a claim that I registered with Budget insurance on the 22nd of February. I had an assessor come through on the Monday the 24 February Since that Monday I have not heard anything from budget. This is a security claim, as we all know we the all the security in this country.
53 replies
14 months ago
Electric fence claim
I have a claim that I registered with Budget insurance on the 22nd of February. I had an assessor come through on the Monday the 24 February Since that Monday I have not heard anything from budget. This is a security claim, as we all know we the all the security in this country.
124 replies
17 months ago
Violating POPIA act
This company has shared my information without my knowledge, this goes against the POPIA act.
0 replies
18 months ago
Poor service
Been on the line for 20 minutes witb no agent assisting me. I ordered items on sixty60, unfortunately the items were out of stock. The order was canceled, stati g that I will not be charged. To my surprise they have credited the money to their app. I want to use my money now for the items they don't have. This is nonsense.
0 replies
25 months ago
Fibre Services
I have been without Internet for a 1 week and one day today. I had called Vodacom on Sunday 31 March, I was told metrofibre had a fibre break in my area. I then called in again on Tuesday the 2 April, I was assured that the metrofibre had resolved the fibre break, but I had no services. The lady I spoke to told me that she will be logging a cal with metrofibre. Wednesy again I called, through to a different consultant, telling me that a call was not logged with metrofibre. He will log it for me. I got a call on Thursday asking if my services are back, unfortunately they weren't. I again called in on Friday and Saturday, I told them should my services not be restored they should cancel my account. To date my services are not restored. SR240405-046058 SR240403-040681
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
27 (100%)