Ricardo S

Active since Jul 2014

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Reviews

14 reviews

5 months ago

Beware New Honor units are defective out of the box

I upgraded my Cell C contract & chose a Honor 400Pro. These units are faulty in the box. It was a gift for someone & only 7 days after I purchased gave it to someone, only to discover after 3 days of use that the phone is faulty defective. Phone UI was not responding & phone freezing not responsive.I had the worst experience at the Honor service centre SSS cellular in Tygervalley Western Cape. Their consultants are not helpful & are Huawei specialists but no nothing about Honor. They advised that a new phone had to have it's motherboard replaced, which was their outcome report.I did not have the phone for 1 week of use with this outcome. Thus beware of their promises of repair, these units they give is faulty out of the box. I sent Honor & Cell C complaint a week ago with no response from Honor. Cell C repair centre gave the same outcome that the Honor 400Pro motherboard is faulty. I insisted Cell C I want this unit returned or replaced but they ended up repairing a new phone,which I did not authorise. Beware of Honor units & there is no good after sales service & they don't respond to complaints & emails. Rather purchase other units than this brand. You going to get a faulty unit out of the box then you can't return it

0 replies

Cell C

5 months ago

Beware Cell C sells defective new cell phones

I upgraded my contract & Cell C gave me a defective new Honor400Pro cell phone out of the box. I only started using the unit 10 days after I received it as it was a gift for someone. Cell C don't want to replace it but repaired a new cell phone, when I insisted I want it replaced as it was new. No response from any manager to assist me or response to my complaint lodged. I am not allowed to get a email of the manager or regional manager to assist. Repair centre repaired the phone without my consent to make money when I insisted I don't want it repaired but replaced as it was supposed to be a new phone. The phone is now damaged from all the opening of it. Honor service centre & Cell C service both gave reports that the motherboard needs to be replaced on a brand new phone. Cell C insisted that even though Honor gave a report on the phone, I still need to go through them to confirm Honors report. Cell C gave the same outcome on the motherboard being faulty on a new phone, but instead of replacing the Honor 400PRO they repaired the motherboard without my consent to repair the fault.Ive been disappointed in the service of Cell C & wanted to return the phone as I no longer wanted it but it was to late & honestly don't want to be at Cell C. The service in resolving this has been non-existing. I want to close my Cell C account & contract as no urgency to resolve my query or return the unit they gave me.

3 replies

Absa

38 months ago

No customer service received

ABSA Zevenwacht Mall branch. Waited 1hr 20 minutes just for a stamp on a form just to confirm I don't have a bank account there. It took enquiries 1 minute to do it. The Customer Services Manager insist I have to wait as only Customer Service can stamp the form. She advise everyone else is too busy,but branch was closed an hour already & staff or manager not assisting enquiries. Why is there not a solution for this. Other banks the welcoming person gets stamped & took me 5 minutes. I know why I don't bank with them

1 reply

DStv (MultiChoice)

45 months ago

Being billed erroneously then they switch off my service

Being billed for a Ultra decoder I never took a year ago now they switch off my service every week, as I'm in arrears for their erroneous deductions.

3 replies

Platinum Life

59 months ago

Great service

Great service received from Dimpho. They accommodate u and willing to help

1 reply

Cell C

75 months ago

Cell C pathetic as cant call special numbers. Rude team leaders.

Cell C does not allow you to phone with free minutes to special numbers 086/087. I bought anytime minutes R50 worth for any minutes to any network but no where on their app did it say it does not include special numbers. I spoke to a very abrupt team leader Thobela Ndlovu who dropped the call and refused to have my R50 refunded or put a request into the accounts department. This is surely the worst customer service by agents and team leader ever experienced as they blatantly said they will drop the call and won't help me.

5 replies

DStv (MultiChoice)

86 months ago

LIARS, dont call, Promotions is cheats

I have been helped by 15 call center agents. 6 agents have told me their managers will call me back same day or next. It all started 10 days ago and No manager has called and problem still not resolved. I have 5 different reference numbers. Bunch of liars at DSTV. Worst service ever. I have to explain myself everytime I call and manager is never available. This is my third review of them and they dont care for any comments on hellopeter.

0 replies

Mobicred

87 months ago

Worst company to deal with ever

Waiting now 6 weeks for someone to resolve my query. They expired my account without notifying me and I'm not in arrears or skipped a payment. They just always waiting on their accounts department to rectify.

1 reply

DStv (MultiChoice)

87 months ago

Waiting a week, 3 reference no response

I have 3 reference numbers for people to get back to me. Even their complaints line, spoke to Sydwell John. He promised to get back to me and it's been 3 days. In total a week, no positive response. DSTV promised a one month at no extra cost upgrade to premium if I accepted the promotion. I accepted but now know gas a clue of this promotion even when I sent them proof thereof.

0 replies

DStv (MultiChoice)

87 months ago

Promotion-Step Up.No one can help after 6 calls

I accepted a promotion,STEP UP offer 3 months ago to upgrade to compact plus & after 2nd payment get upgraded to premium for a month. I have SMS confirming this. I have called DSTV 6 times & no one knows anything about it. Sending mr from pillar to post. Escalated twice with no response. ***9/C1 & C2. I offered to send call centre agents the screenshot of the sms, they not interested & just want to escalate. I was bamboozled into taking a higher package. Understand now why people closing their DSTV & moving to Netflix.

0 replies

Review Distribution

5 Star

2 (14.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

12 (85.7%)

Ricardo S

Reviews

Beware New Honor units are defective out of the box

Beware Cell C sells defective new cell phones

No customer service received

Being billed erroneously then they switch off my service

Great service

Cell C pathetic as cant call special numbers. Rude team leaders.

LIARS, dont call, Promotions is cheats

Worst company to deal with ever

Waiting a week, 3 reference no response

Promotion-Step Up.No one can help after 6 calls

Review Distribution

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