NM
Nicole M
Active since Jul 2014
6
Reviews
0
Industries
Reviews
6 reviews18 months ago
CellC *****ulent contract
A Cellc agent lured me into signing another contract without my knowledge; she called regarding an existing contract that was up for an upgrade, and to my surprise, I had a second contract that I owed. I've been phoning customer service since July to have this resolved; the contract was cancelled, but the billing was not. They continue to transfer the bill for the non-existing contract into my current one, despite numerous phone calls and emails. Instead, I keep receiving letters asking me of when I will pay because my account is in arrears and this bill is accumulating Each time I renew my contract with Cell C, I run into complications. I thought I should give them a chance one more time but I got ****med again.
159 replies
35 months ago
Poor service
I'm having trouble getting through to your service desk via phone; either my calls are dropped or I'm on the line for 45 minutes or more with no one responding, and this has been happening for several days. This is irritating since I am sitting in a house without water and am not receiving any aid. Please advise on who I should speak with or what I need to do to speak with someone and receive support.
53 replies
116 months ago
Excellent Service
<p>I would like to express how ecstatic I am with the best service that me and my partner received from Nkosi and Keba at Dial a bed Bylsbridge Centurion last Sunday.</p> <p> </p> <p>This was after we were continuously disappointed by one of the reputable furniture store and went to Dial-a-bed on the last minute.</p> <p> </p> <p>If beds were perishable items, we would be at Dial-a-bed every day.</p> <p>They have the best service from sales executives in stores to the delivery man.</p> <p> </p> <p> </p>
105 replies
116 months ago
Excellent Service
<p>I would like to express how ecstatic I am with the best service that me and my partner received from Nkosi and Keba at Dial a bed Bylsbridge Centurion last Sunday.</p> <p> </p> <p>This was after we were continuously disappointed by one of the reputable furniture store and went to Dial-a-bed on the last minute.</p> <p> </p> <p>If beds were perishable items, we would be at Dial-a-bed every day.</p> <p>They have the best service from sales executives in stores to the delivery man.</p> <p> </p> <p> </p>
0 replies
116 months ago
Poor Customer servise and did not deliver
<p>I would like to express a huge disappointment and a poor service on our recent purchase of a bed, mattress, side pedestals and mattress protector with my fiancé on 27/8/2016 at Rochester Woodmead and we were assisted by Dulcy Chitiza , we paid the full amount and was advised to expect delivery in 4 to 6 weeks.</p> <p>Since there was no progress update from Dulcy I decided to contact her telephonically on 21/08/2016 and she told me that she was going to call the warehouse to find out, she later returned my call informing me to expect the delivery the following week.</p> <p> </p> <p>On 6/10/216 my fiancé decided to send her an email as we were in the fifth week no progress was provided to us, and we tried calling Dulcy several times on her landline to no avail. On 07/10/2016 Dulcy responded to my fiance's email informing us that she has called the supplier and will inform us as soon as it's reflects on her side, and that she tried calling us o no avail, which was incorrect as we had no missed calls nor messages and we had been receiving calls.</p> <p> </p> <p>On 09/10/2016 I received a phone call from Dulcy informing us that the mattress will not be available as the one we chose was discontinued; we had to come to the shop to chose another one or a refund. We opted for a refund as it didn't make sense to us as to why nothing was said until 6 weeks later. She then advised that we'll receive the bed on Tuesday 11/10/2016.</p> <p> When the bed was delivered my fiance discovered that it was a wrong delivery and the mattress protector what not there. He drove to the shop where he spoke to Aldred. When Aldred checked on the system he discovered that mattress protector was credited, and that he was under the impression that Dulcy had informed us about the mattress and been communicating with us, which was a false statement.</p> <p> I would really appreciate it if this matter can be attended to as soon as possible, we had to wait 5 weeks for the bed and still have to wait who knows however long and we are still without a bed and yet the full amount was received . Aldred as the Store Manager was unable to treat our matter as an urgency....and we need refund for the matress and matress protector to be refunded asap as we need to make alternative.</p> <p>To date no one has communicated with us.</p> <p> </p> <p> </p>
53 replies
124 months ago
No Delivery
I purchased a Hyundai I10 in Dec 2015 at Hyundai Strydom Park which came with a permit that was to expire at the end of that month. Upon enquiring with the sales man I was told that there was a strike after which he gave me no feedback when the strike was finished. I then received a ticket fine on 13/01/16 from an officer who indicated that the strike was long finished, I then communicated this to the sales man and sent an email with the attached fine.<br> On 22/01/16 the sales man contacted me informing me that the licensing department needs proof of residence that reflected my name as the affidavit wasn't sufficient. I was unable to provide the three months bank statement that reflected that address because I moved in with my partner in the month of Nov which was a month before purchasing the vehicle from Hyundai and we provided a sworn affidavit with my partners statement as proof of address. On 10/02/16 I sent through the bank statement to the sales man which reflected my name, I was then told that I should receive the vehicle license disc in a day or two. Now that I have submitted my bank statement I'm taken back to square one to submit my partners statement as proof of address
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)