JT
jana T
Active since Jul 2014
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Overall bad customers service and no assistance
I am writing to formally lodge a complaint regarding an incorrect contract upgrade, unauthorized debit orders, ongoing billing errors, poor customer service, and my repeated unsuccessful attempts to resolve this matter with MTN. I have been an MTN customer for approximately 10 years. Unfortunately, my recent experience has been extremely stressful and disappointing. On 1 December 2025, I received a call from an MTN sales consultant offering me an upgrade, as my current contract only ends in March 2026. I clearly stated that I am unemployed and not interested in upgrading at this stage. I also advised that if I upgrade in March, it would only be to a SIM-only package due to my financial situation. Despite this, the consultant continued to promote a “Platinum Life” Black Friday special for R199 per month. I agreed only to check whether an application would go through, but I again confirmed that I am unemployed. I also explained that I pay my account in cash monthly at an MTN store. I was then told to provide my ID and banking details and was informed that a debit order would only run on 2 January 2026. However, MTN debited my account the very next day for R915.89, which was never authorized and earlier than agreed. This debit failed due to insufficient funds. On 3 December, I paid R458 at an MTN store. I immediately contacted MTN and spoke to Letiwe (Reference: 1-5930859394), who apologised and confirmed that the debit was an MTN error and not my fault. On 29 December, after receiving an SMS, I again paid R476 at an MTN store. Shortly thereafter, my services were blocked and I could no longer make calls or use my phone. Throughout January, I contacted MTN more than 27 times trying to: • cancel the new contract • correct my billing • unlock my phone • obtain assistance Many calls were dropped, I was transferred repeatedly, given “back office” numbers, or promised callbacks that never happened. I received no proper assistance. On 3 February, I was told my phone was unlocked, yet it had been unusable since 13 January. After restarting, I finally regained access but noticed my data allocation was incorrect and not aligned with the new contract terms. I again requested cancellation. I also visited MTN Riverside Mall in Vanderbijlpark, on the 5 Feb 2026 where the store manager (Pumi) was extremely rude and refused to assist me or even provide her name. This behaviour was unprofessional and unacceptable. Another consultant, Melissa, at the MTN store at Vaal Mall Vanderbijlpark later tried assisting and identified that old router billing issues — which MTN had previously promised to correct — were never fixed and are now incorrectly affecting my account. At this point, I feel that: • I was upgraded despite clearly stating I am unemployed • Debit orders were processed without proper authorization • Billing is incorrect • My services were unfairly blocked • Promised callbacks never happened • Store and call centre service has been unacceptable • Historical router charges were never resolved as previously promised I formally request the following: Immediate cancellation of the new upgraded contract without penalty Correction of all billing errors. Cancelation of debit order R11.50 to pay in interest is alot for someone that is unemployed and no money in accounts. Removal of any incorrect charges or arrears Written statements reflecting the correct balance Copies of call recordings of the upgrade discussion and my subsequent support calls A formal written apology If this matter is not resolved urgently, I will have no choice but to escalate it to the relevant consumer protection and regulatory bodies. I trust MTN will investigate this matter seriously and resolve it as soon as possible.
162 replies
47 months ago
Slater Gym - Lying and deceiving to get sales
Last year October I went to Slater Gym, to join- for my daughter due that she is under age and she cannot join herself. Consultant that have assisted as- signed me up. This contract was only for my daughter because she felt self-cosines because she had pick up weight since the epidemic- we all know no sport was allowed in this time. I myself can really gym due to a past accident and I struggle with a “drop foot” and I broke my l3-l5 and have infusions in my back. So I did take out the contract for her-obviously I did go with her as well (since she is underage) Late January begin February my daughter sustained an injury in the gym. Doctor did ask question and I told him that she gym and showed the emailed contract to him which send to me was. (They do contract on a tablet and I did not read the contract prior to signing…) doctor showed me the clause with in the contact. Please see Snippet This came out of Slater contract: jet my daughter is still under 12 years of age and the sales consultant have given her a program that include only cardio equipment and there contract state NO UNDER 12 YEARS OF AGE ARE ALLOWED ON THESES???? This is my child detail on the document The contract state that she was born in 2009/08/19 – which is false ( so Rocky Slater gym consultants lie on a contract to get sale- they also do not give you contract to read prior to signing. This is so wrong in so many ways – Parts of Birth certificate: So I have decided to reverse payment since end February and stop the debit order because I feel that the contract is voided due to inaccurate detail and lying on a contract. I have also send an email to Slater gym Please see email send: to sheynne Good day. Hope this mail finds you well. My daughter sustained an injury in the gym, neither of us were properly instructed how to use the machine’s. Regardless of that, we haven't been to the gym since the beginning of February due to the injury. Contract is also not valid due to the fact that the consultant has lied on the contract. My daughter was and still is not 12 years of age so that means the contact is not binding. I have taken the contract to her fusion and he pointed out the error. She was not born in 2009 but 2010. She was not allowed to go to the gym. That includes proper training as well. I was the one that has reversed the payment. I have also stopped any further debit orders to go off. Please find attached my daughter birth certificate. So that you can see what has been done. To lie and to make sales is not the way to do business consultant should have pointed out that since she was under age she cannot gym. Then I would not have joined in the first place. Kind Regards Slater Gym response: Good Day, As per Management, we cannot cancel your contract on the grounds you have stated below. However, we respect your right to seek legal advice on this matter. Best Regards ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬ I am like in what??? So your consultant can lie on contract to get sales to make money.. but if you bring up there leis and what legally mean contract is void, I can go and seek legal advice. This is ludicrous, and cruel. So my daughter can get hurt and the gym is just going to say –“sorry go and seek legal advice. Shame on Slater Gym and employees I will never do business with you ever again no I can understand why you stand in mall to sell memberships because your sales people are lairs.
0 replies
59 months ago
Samsung Not interested to assist customers, only making excuses
Date 4.06.2021 After complaint on Monday 31.05.2021. Against Samsung and other 3 companies Samsung phone me again yesterday after the conversation that I had with them on Monday afternoon, where they did not want to take responsibility for faulty device purchase. I Did tell them on Monday this will not do this is their product and they had to take responsibility. The gentleman said he will get management to phone me and escalate the matter. Well yesterday- so a Gentleman from Samsung phoned me again and brought it under my attention that I must take my phone to the nearest Samsung, in order for them to do an assessment on my phone, and since I am residing in the Vaal my closest out let is Clearwater. Now come on this is unexpectable. Which I told him so I must drive all the way out to Clearwater with my car and no guarantee what so ever from Samsung that they will replace my faulty device… so jet again I should pay to go to them. No, I am the consumer I told the gentleman he can tell is Manager to get in to his car a fetch the phone from the Vodacom repair shop. Since I still don’t have my phone and it is week no 2 for Re-repair? He (consultant) got a little rude and did not give me a chance to express my emotions where I also had to tell him I am talking now. Listen Samsung it is your responsibility to ga an extra mile for your customers the consumer doesn’t need to go an extra mile for you. You are a world-wide company that is very big and I can assure you I am not the only customer that is disgusted with the way you are handling consumers. Lastly let understand this very clear. I bought a faulty device I myself had to take it to an repair shop twice (I still don’t have this device). The faulty device which I only had for about 2 weeks is your responsibility since you are the manufacture of this device. You should take responsibility and replace my device on your bill, if you want to send it for an assessment you should came to the Vaal and fetch it. This is your responsibility not the consumer. My complaint is against three company’s Sterns Vaal Mall (selling me a faulty device) Samsung (Owner of device that was faulty and no response to emails or phone calls Vodacom- (Second sales person just plain rudeness On the 30 March 2021 a bought a new device at Sterns due to the fact that my phone was stole 2 days ago. Bought a A03 core x2 one for me and new device for my mom. Week in with this new device I did notice that I am struggling to charge it so I thought it was my 2-point plug, bought a new plug. Problem still went on sometimes it takes up to 6hrs for it to charge. Finally, I have time to go back to sterns regarding this issue, they took my phone and put it on charges and shows me that it is charging but the more I try to explain that I am struggling with it to charges at home the more they insisted its charging there But I feel there is a problem I can go to Vodacom repair shop across Vaal mall. Since it was a public holiday, I had to wait till the Monday to finally go to them. I book in my new device for the first time by them which it took them 2 weeks almost to inform me that my phone is ready for collection so on Saturday 15 May 2021 I collected my device, lady that was assisting me also struggle to find my device but eventually got it take it out of bubble wrap and handed my device to me. Informing me they have change the battery, I left j got home and put it on charge. Sunday morning, I ve notice my phone when the sun shine rays came through my window that it seems to be a very fine hairline crack on my device stretching from the bottom of the right-hand side to the middle of the left hand. Picked up my phone then I saw nothing thought to myself perhaps just and hair Monday 17 May 2021 during the course of the day I notice the crack again and it is more visible. Regardless of the crack jet again I was struggling to charge the phone it went completely dead and struggle to switch on, On the 22 May I took my phone back to Vodacom since that was the only day I had to go to the shops (long working hours). At my arrival at the shop when I handed my phone to another lady (not the same one that previously assisted me) I told her my problem and that this is my second time to bring it in for repairs and informed her about the fine hairline cracks Her response is as follow. This phone has never been it to my shop for repairs!! And you cannot say that we cause the crack we have a device that looks like a card that we take over the phone when clients come to fetch their devices. But this phone has never been here. I calmly told her I came to fetch it on the past Saturday, and another lady assist me. That was sitting next to her last week. She realized then that a mistake has been made when booking the Job card. Then she rudely showed me that my phone is charging on her chargers I told her jet again it does not work from my home it does not want to charge , then she showed me that it is charging> my response was please just check when I am at home lit does not want to charge, she took it off and put it back on again. And realized that it does not want to charge. She rebooked it back for re repair and written on the job card hair line crack. Job no 13721659-57191291. Till today I still do not have my device. I even send Samsung 2 emails regarding this matter of my new device that was damaged when I bought it – no response Tried phoning Samsung Only recording no one picks up I v been using Samsung for so long I can remember when the D500 came out I bought myself one. I need this to be sorted I want my device replaced not repaired.
106 replies
59 months ago
Bad service not responding
My complaint is against three company’s Sterns Vaal Mall (selling me a faulty device) Samsung (Owner of device that was faulty and no response to emails or phone calls Vodacom- (Second sales person just plain rudeness On the 30 March 2021 a bought a new device at Sterns due to the fact that my phone was stole 2 days ago. Bought a A03 core x2 one for me and new device for my mom. Week in with this new device I did notice that I am struggling to charge it so I thought it was my 2-point plug, bought a new plug. Problem still went on sometimes it takes up to 6hrs for it to charge. Finally, I have time to go back to sterns regarding this issue, they took my phone and put it on charges and shows me that it is charging but the more I try to explain that I am struggling with it to charges at home the more they insisted its charging there But I feel there is a problem I can go to Vodacom repair shop across Vaal mall. Since it was a public holiday, I had to wait till the Monday to finally go to them. I book in my new device for the first time by them which it took them 2 weeks almost to inform me that my phone is ready for collection so on Saturday 15 May 2021 I collected my device, lady that was assisting me also struggle to find my device but eventually got it take it out of bubble wrap and handed my device to me. Informing me they have change the battery, I left j got home and put it on charge. Sunday morning, I ve notice my phone when the sun shine rays came through my window that it seems to be a very fine hairline crack on my device stretching from the bottom of the right-hand side to the middle of the left hand. Picked up my phone then I saw nothing thought to myself perhaps just and hair Monday 17 May 2021 during the course of the day I notice the crack again and it is more visible. Regardless of the crack jet again I was struggling to charge the phone it went completely dead and struggle to switch on, On the 22 May I took my phone back to Vodacom since that was the only day I had to go to the shops (long working hours). At my arrival at the shop when I handed my phone to another lady (not the same one that previously assisted me) I told her my problem and that this is my second time to bring it in for repairs and informed her about the fine hairline cracks Her response is as follow. This phone has never been it to my shop for repairs!! And you cannot say that we cause the crack we have a device that looks like a card that we take over the phone when clients come to fetch their devices. But this phone has never been here. I calmly told her I came to fetch it on the past Saturday, and another lady assist me. That was sitting next to her last week. She realized then that a mistake has been made when booking the Job card. Then she rudely showed me that my phone is charging on her chargers I told her jet again it does not work from my home it does not want to charge , then she showed me that it is charging> my response was please just check when I am at home lit does not want to charge, she took it off and put it back on again. And realized that it does not want to charge. She rebooked it back for re repair and written on the job card hair line crack. Job no 13721659-57191291. Till today I still do not have my device. I even send Samsung 2 emails regarding this matter of my new device that was damaged when I bought it – no response Tried phoning Samsung Only recording no one picks up I v been using Samsung for so long I can remember when the D500 came out I bought myself one. I need this to be sorted I want my device replaced not repaired.
159 replies
59 months ago
Selling faulty device
My complaint is against three company’s Sterns Vaal Mall (selling me a faulty device) Samsung (Owner of device that was faulty and no response to emails or phone calls Vodacom- (Second sales person just plain rudeness On the 30 March 2021 a bought a new device at Sterns due to the fact that my phone was stole 2 days ago. Bought a A03 core x2 one for me and new device for my mom. Week in with this new device I did notice that I am struggling to charge it so I thought it was my 2-point plug, bought a new plug. Problem still went on sometimes it takes up to 6hrs for it to charge. Finally, I have time to go back to sterns regarding this issue, they took my phone and put it on charges and shows me that it is charging but the more I try to explain that I am struggling with it to charges at home the more they insisted its charging there But I feel there is a problem I can go to Vodacom repair shop across Vaal mall. Since it was a public holiday, I had to wait till the Monday to finally go to them. I book in my new device for the first time by them which it took them 2 weeks almost to inform me that my phone is ready for collection so on Saturday 15 May 2021 I collected my device, lady that was assisting me also struggle to find my device but eventually got it take it out of bubble wrap and handed my device to me. Informing me they have change the battery, I left j got home and put it on charge. Sunday morning, I ve notice my phone when the sun shine rays came through my window that it seems to be a very fine hairline crack on my device stretching from the bottom of the right-hand side to the middle of the left hand. Picked up my phone then I saw nothing thought to myself perhaps just and hair Monday 17 May 2021 during the course of the day I notice the crack again and it is more visible. Regardless of the crack jet again I was struggling to charge the phone it went completely dead and struggle to switch on, On the 22 May I took my phone back to Vodacom since that was the only day I had to go to the shops (long working hours). At my arrival at the shop when I handed my phone to another lady (not the same one that previously assisted me) I told her my problem and that this is my second time to bring it in for repairs and informed her about the fine hairline cracks Her response is as follow. This phone has never been it to my shop for repairs!! And you cannot say that we cause the crack we have a device that looks like a card that we take over the phone when clients come to fetch their devices. But this phone has never been here. I calmly told her I came to fetch it on the past Saturday, and another lady assist me. That was sitting next to her last week. She realized then that a mistake has been made when booking the Job card. Then she rudely showed me that my phone is charging on her chargers I told her jet again it does not work from my home it does not want to charge , then she showed me that it is charging> my response was please just check when I am at home lit does not want to charge, she took it off and put it back on again. And realized that it does not want to charge. She rebooked it back for re repair and written on the job card hair line crack. Job no 13721659-57191291. Till today I still do not have my device. I even send Samsung 2 emails regarding this matter of my new device that was damaged when I bought it – no response Tried phoning Samsung Only recording no one picks up I v been using Samsung for so long I can remember when the D500 came out I bought myself one. I need this to be sorted I want my device replaced not repaired.
0 replies
59 months ago
bad service
My complaint is against three company’s Sterns Vaal Mall (selling me a faulty device) Samsung (Owner of device that was faulty and no response to emails or phone calls Vodacom- (Second sales person just plain rudeness On the 30 March 2021 a bought a new device at Sterns due to the fact that my phone was stole 2 days ago. Bought a A03 core x2 one for me and new device for my mom. Week in with this new device I did notice that I am struggling to charge it so I thought it was my 2-point plug, bought a new plug. Problem still went on sometimes it takes up to 6hrs for it to charge. Finally, I have time to go back to sterns regarding this issue, they took my phone and put it on charges and shows me that it is charging but the more I try to explain that I am struggling with it to charges at home the more they insisted its charging there But I feel there is a problem I can go to Vodacom repair shop across Vaal mall. Since it was a public holiday, I had to wait till the Monday to finally go to them. I book in my new device for the first time by them which it took them 2 weeks almost to inform me that my phone is ready for collection so on Saturday 15 May 2021 I collected my device, lady that was assisting me also struggle to find my device but eventually got it take it out of bubble wrap and handed my device to me. Informing me they have change the battery, I left j got home and put it on charge. Sunday morning, I ve notice my phone when the sun shine rays came through my window that it seems to be a very fine hairline crack on my device stretching from the bottom of the right-hand side to the middle of the left hand. Picked up my phone then I saw nothing thought to myself perhaps just and hair Monday 17 May 2021 during the course of the day I notice the crack again and it is more visible. Regardless of the crack jet again I was struggling to charge the phone it went completely dead and struggle to switch on, On the 22 May I took my phone back to Vodacom since that was the only day I had to go to the shops (long working hours). At my arrival at the shop when I handed my phone to another lady (not the same one that previously assisted me) I told her my problem and that this is my second time to bring it in for repairs and informed her about the fine hairline cracks Her response is as follow. This phone has never been it to my shop for repairs!! And you cannot say that we cause the crack we have a device that looks like a card that we take over the phone when clients come to fetch their devices. But this phone has never been here. I calmly told her I came to fetch it on the past Saturday, and another lady assist me. That was sitting next to her last week. She realized then that a mistake has been made when booking the Job card. Then she rudely showed me that my phone is charging on her chargers I told her jet again it does not work from my home it does not want to charge , then she showed me that it is charging> my response was please just check when I am at home lit does not want to charge, she took it off and put it back on again. And realized that it does not want to charge. She rebooked it back for re repair and written on the job card hair line crack. Job no 13721659-57191291. Till today I still do not have my device. I even send Samsung 2 emails regarding this matter of my new device that was damaged when I bought it – no response Tried phoning Samsung Only recording no one picks up I v been using Samsung for so long I can remember when the D500 came out I bought myself one. I need this to be sorted I want my device replaced not repaired.
159 replies
106 months ago
bad service provider
I took out my cellular contract April 2016 they always debt. My bank account since August 2016 it just stopped. I only find out that my account weren't debt when they cut of my phone. With a long argument with the call centre I've decide to eft them each month. Which is only 99.00 pm I pay R100. I don't get an statement at the end of the month because some times I buy n data bundle of R10. So I have to make note and remember. I also did asked them on more than one occasion to please send me a statement. Just don't get one. On the 7th of this month Mr p mobile phone me because my account is not payed i payed my account on the 5th which were a Saturday. I've told the lady that I did make an eft payment of R100 she replied that I still need to pay 31,00 or I will be handed over. I asked the lady how in the he'll must I know what I have to pay without a statement or sms or something I did pay. Today I wanted to make a phone call. My phone has been cut of. This is bad. Because of 31,00. And it not even my fault. I will never even recommend Mr mobile to anyone. Can't wait for next year April. To cancel my contract. My pay as you go is Vodacom I will rather stick with them
61 replies
127 months ago
want to go and verifiy fingerprint by home affairs
on saterday my mother went in to absa after recieving a letter that she qualify for n personal loan at the bank for a amount she thought this came as a blessing because she really neede it so she went in the bank was busy with upgrades oky understandeble they phne her this morning to cme in again and she did now she needs to go to home affairs and verifi her print at home affairs since when??????<br> my mother after she was there stop at my place of work crying because absa made her feel like a crimanal she work with her hand every day and sometime her thumbs are a bit rough but was it nesesery for them to make her feel so bloodly small onece again i cant help asking myself is it because she is white its is wrong this is not the first time that we as a family have problems with this bank. the only one that help and are willing to listen is queen but funny she is not there today
75 replies
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1 (12.5%)
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7 (87.5%)