SM
Sinenhlanhla M
Active since Jul 2014
6
Reviews
0
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Reviews
6 reviews89 months ago
Appalling Service- Still
I sent out a review yesterday (12-12-2018) requesting Vodacom to contact me regarding an alert made for suspicious activity happening on my account. I have still not received any assistance. The official business response can through yesterday. I am still waiting for someone to call/assist, can this be treated as an urgent matter please.
210 replies
89 months ago
Appalling Service
On Sunday 09/12/18 I received a suspicious message that read: "Dear *name*, quote *** has been generated on your profile and vetting has been Approved. If you did not initiate this request, please urgently contact Vodacom Customer Care on 082 111." I was surprised when I got this because I did not initiate this. I made the first call to Vodacom on 9/12/2018 at 12:27pm and was then transferred to the contracts department and spoke to Ntanganedzeni Nitshidzivhe (the call was from 12:29pm till 12:37pm) and told her about the suspicious message and asked her to check what was happening, she took my details and said nothing was done in my name. I asked several times and she assured me all was well. She than mentioned that my modem contract was due for upgrade, I told her over and over that I do not want any upgrade and everything on my account should be left as is. To my surprise yesterday 11/12/2018 I received another message from Vodacom that read; "Dear *name* your quotation has been processed ***x. Use the order number ***x when contacting Vodacom" When I called Vodacom I spoke to Dakalo at 4:47pm who than transferred me to another agent (I did not get his name) who gave details that the contract was taken out on the 9/12/2018 (the same day I got the suspicious message and called Vodacom to inform them and I was told nothing was on my account) at the Fourways branch, he than transferred me to another department that was supposed to cancel this transaction. I went through to Tshepiso, what a nightmare it was, it is so sad that Vodacom is the one that messed up yet I need to be the one doing all the running around. Tshepiso just told me there was nothing she could do and that I need to call Fourways. Again its so sad that after I made the alert to Vodacom and nothing was done, she didn't even try and understand my frustration or even make an effort to assist me. I was frustrated and irate and requested to speak to a manager as I needed someone to sort out this mess that Vodacom made, what a rude lady (it's a pity I did not get her name) when I told her that I couldn't not hear her clearly she just told me that she will assist me as I was shouting ( I don't know if she expected me to be jolly in such a situation.) instead of calming the situation down, she just hung up and didn't even bother to call again (totally unacceptable, need I remind Vodacom that they are not doing me a favor, its they mess they need to fix it.) I than calmed down and called Fourways branch to inform them and get them to assist me. I spoke to Hilton who told me that the fraudster came into their branch with "my ID" (I explained that I have my ID in my possession and have never lost it before) and was issued with a new cellphone contract. When asked about what security control measures Vodacom has to protect customers, I was informed of the OTP, which I did receive and made an alert but I was let down because nothing was done about it. Clearly such control measures are ineffective and need to be reviewed. This was a fraudulent act on my name, I did not visit the Fourways branch. I did not initiate any request for a contract. I did my part and made an alert nothing was done about it, Vodacom needs to conduct a thorough investigation, listen to calls, view camera footage, ensure that no money for this contract is debited from my account. I need this to be cancelled with immediate effect. Can someone have the courtesy to call me and have this issue resolved ASAP.
210 replies
91 months ago
Appalling service
The service I have experienced from the Makro Online has been so unpleasant, frustrating and I have been inconvenienced. Thanks toy the helloppeter.com platform because it seems like that's the only way for our complaints to be heard. Following the review I posted on the 09 October 2018,on the same day I received a call from Pumla who informed that the fridge I bought (Order # MAK971347, which had a damaged dispenser.) would be replaced with a new fridge. She said she would call me to make the necessary arrangements for delivery/pick-up on Friday 12 October 2018,she did not call. To my surprise I received a message from my aunt to inform that the fridge was delivered yesterday 11 October 2018. This left me so frustrated because once again I was inconvenienced with having to house 2 fridges , you don't just pitch without confirming necessary arrangements especially once that promised call has been made, it's not professional. To make matters worst when I called the online support team to bring this matter to their attention, I dealt with two consultants who were very rude: I spoke to Nokuthula twice asking to speak to a manager, she just dropped the call. Thobile was very unprofessional putting my call on hold without informing me, I made her aware of that and without any courtesy whatsoever she just did it again, such a distasteful conversation it was. I eventually spoke to a manager Nthabiseng who took her time to understand how frustrated I was, she was helpful and called the store manger where the fridge was delivered from (Strubens Valley) -Nthabiseng even called to follow up whether I did receive a call, thanks Nthabiseng. They eventually called I spoke to a lady (forgot her name) who didn't even apologize for the inconvenience let alone try and come up with a solution, she just said a manger will call today. This entire experience left me super frustrated to the point that I wanted Makro to take both fridges and reverse the transaction, but than I realised that Makro would once again win whilst I am inconvenienced again. I wish no customer will have to go such.
105 replies
92 months ago
Disappointed Customer
I purchased the Samsung Combi Fridge/Freezer with Water Dispenser Metallic graphite (Order # MAK971347) on the 25th September 2018, online. The delivery was made on the 1st October 2018. As I was installing/setting up the fridge I noticed that the water dispenser was damaged, it is cracked and has a hole. On 3rd October 2018 I sent an email to report this matter (@ 08:05am), no response was received so I called and spoke to Anthony Vermeulen who requested that I email pictures of the damaged dispenser, I did just that @11:40 am, (he did not acknowledge whether pics were received, nor provide any feedback.) I sent a follow up email to Anthony on 5th October 2018, still no response. I called @ 14:26pm to follow up, the first lady I spoke didn’t even try to assist when I explained the situation to her, instead my call was transferred back to the line. After holding for another 10 minutes I spoke to Thabiso who said he would follow up and get back to me. On Saturday I was contacted by Nonhlanhla from Samsung who informed me that the entire fridge would be replaced because of the 7-day- warranty. She mentioned that a Makro Store would call to arrange pick up, I still have not received any call. I really was not expecting such service, and must mention that I am disappointed. I need this matter to be urgently resolved please. After sending yet another email yesterday (08 October 2018), I received an email that the matter has been escalated to the online support team and that they would contact me soon. I have not received any call from a Makro representative.
105 replies
108 months ago
Disappointing Service
<p>On Sunday at about 1pm we went to the McDonald's at Westgate Mall. My family and I ordered the Beef Share Box meal (this should include 2 X BigMac burgers, 2 X cheese burgers, 2 X Medium drinks, 2 X small drinks, 10pc nuggets and sauces) + Spicy Mc Feast meal as a takeaway. We also bought 5 soft twirls.</p> <p>We had asked for 1 medium fanta orange, 1 medium Sprite & 2 small Sprites. To our surprise when we got home there was only 1 cheese burger, the Sprite drinks were sparkling water instead. </p> <p>Unfortunately were not able to drive back and sort this out. </p> <p> </p> <p>This was an unpleasant and disappointing service indeed. </p> <p> </p> <p> </p>
0 replies
110 months ago
Appalling Service
<p>I called in and spoke to a lady by the name Patricia to make an enquiry. Her line was very soft and politely I asked her to speak louder as I was struggling to hear her. She than rudely responded saying that that's how she speaks and there's nothing she can do about it and that I should adjust my volume if I can't hear her. The tone of her voice and attitude suggested that she was unwilling to assist me</p> <p>I felt that as the "voice of the company" she could have better handled the situation instead of the appalling, disrespectful and disappointing manner. </p>
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)