MM
Mboniseni M
Active since Aug 2014
32
Reviews
0
Industries
Reviews
32 reviews3 months ago
Lack of accountability
Im up to my throat with discovery. My son was hospitalised at Netcare waterfall, this is supposed to be a network hospital. For the past 3 months I have been making follow ups with discovery regarding the shortfall for medication used at icu as this is supposed to be full cover. Still no feedback. At some point they even requested documentation from ME, a parent to obtain from the hospital which they are contracted to as if im supposed to be a party in-between the contracted hospital and the medical aid. I have done more work and follow up that the people sitting in that building. I have sent proof of usage of medicine, letter of recommendation and proof of everything my son went through and they do not think its trauma enough that I have to undergo through the same process weekly without them responding to me. To me the amount paying is too much to be going through this. Monthly I receive demands from the hospital for the fees that were supposed to be within cover. If this is not resolved, my family would rather move our medical and life covers because the disrespect for the common man is beyond boundaries.
109 replies
13 months ago
Wasteful insurance and horrible service
I have come understand the importance of reviewing policy products prior subscription and monthly payments through FNB which I have for unknown reasons stayed loyal to for over 10 years. 3 years ago I took cell phone insurance which I paid for without any default. I remember the lady I spoke to on the day informing me that I will receive the cash payout as per my current phone less their excess of R1000. Now 2 weeks ago I lost my cellphone and lodged a claim. Whilst awaiting for the claim I decided its better I buy a phone as there are things I could not do which required a smart phone, but would obviously not buy one without making contact with them. I called them about 6-8 times without going through, their system/voice recording informed me to leave a message. On that fateful day, I saw one phone I was interested in on special ending that day so I asked FNB person assisting me for a call, nothing. I sent another email again and again, and even stated I couldn’t get through for over 8x and wrote my question, nothing. I raised my disappointment through the FNB care email and CEO complaints email only to be called and be told they are finalising my claim, no response in terms of my question I sent on email. Finally when I got the call about the approval of the claim, the agent informs they will replace my phone which I bought over 3 years ago. FNB has no care or regard to the fact that there has been many technological changes from AI to 5g from three years to date, and if I do not want the aforesaid, they will pay out a cash settlement in terms of their value less the excess amount. The interesting part is their value is not what’s in the supplier’s website as the current price. The further interesting part is that their policy always have yearly increase for the consumers to be informed that the insured items’ value has dropped and they would not get what they were initially covered for. When I asked why the price increased if the phone’s value dropped, was informed “ it’s not their job to check the value but the consumer must call and inform them”, surprisingly its their job to check that value when the consumer needs what’s due to them. Now I have to ask myself about the vehicle insurance which I have been paying for over 5 years, should something happen to my vehicle, im sure I will now not get anything in terms of their value despite increasing the premium yearly, maybe my life is not what the life cover value was initially covered for and my family will be left without anything should anything happen to me, my funeral policy has doubled and I remained with them despite, same as my law on call which I already saw someone complaint prior raising my complaint here. I asked to be removed from their private clients card in January, have made follow ups, to date I’m still not. Despite accepting the said value for the cellphoe that I found to be insulting and close to nothing so I can finalise the claim and cancel all my insurances, 7 days later, im still following up for payment despite being informed I would be paid in 3 days. If you have never been made to feel like a beggar by your own insurance that you pay so much for so long, for as long as one is under FNB insurance you are bound to experience it.
106 replies
17 months ago
Dishonestly selling vehicles without natis
I do not recommend purchasing at this action and will never do so again. After buying a car in this place and was told I would receive my natis a week later, its been SIX (6) weeks and I get excuses that the seller has not delivered the natis documents, and that’s only when im lucky to get a response. Natis collection, transfer and registration does not take over 2 days. If the vehicle is sold without natis or there would be a delay, it is the duty of the auctioneer to inform the consumers. The car is fully repaired and refurbished but cannot drive with an expired disc, cannot instal tracker and cannot insure with reasons only known to them. The level of dishonesty, disrespect, and mistreatment which I felt was somehow further fuelled, especially by how im been ignored and screen whilst Im sitting with a car I fully paid for, speaks volumes against customer centricity and consumer esteem. The only way this will end is with a court order and with them delivering the natis and legal costs.
0 replies
20 months ago
Vodacom conducting ****s
Promising someone that you will investigate does not amount to investigation. In April a *****ulent account was opened even after warning Vodacom about it. There is nothing more disappointing thantheir service. After several follow ups I was informed that the problem will be resolved and never contacted again. To my surprise, Vodacom has been deducting my account since May and nothing is resolved. Further to prove that Vodacom are ****mers or working with ****mers, the debit order does not require authorisation nor does it send any notifications. They actually support *****, that is why even after sending the affidavit they still continue to debit my account. why did i go through the process of sending them an affidavit if they did not even even contact me but load fradulent debit orders.
53 replies
24 months ago
No due diligence, improper validations and support *****
Vodacom is as useless as they come, how can someone *****ulently take a contract in my name after I immediately notified them of attempts days prior. On the 23/04/2024 2024 I received an sms that states that “your Vodacom invoice and itemised billing email address has been changed to mathivhamboniseni@gmail.com”. I immediately contacted Vodacom on 082 135 and informed them that I did not initiate any request with them, the last time I visited their store or contacted them was 2 years ago so if someone is trying to apply for a contract with my name, they should immediately STOP It. The lady I spoke to informed me that there is no contract on my name, and there is no application, but only a sim swap attempt in March. I was informed that my number will be flagged, and will only be assisted in the store to prevent any *****. Now to my surprise I received a call on the 29/04/2024 regarding “cellphone insurance” on the phone taken the same day. When I inform the lady about the previous week occurrences, she informs me to call Vodacom on 082 135 to inform them. Now I’m informed to go to the police station and make an affidavit that I did not take a contract with Vodacom, and also go to the vodashop to inform. My concerns are: 1. Why was someone given a contract on my details immediately after I informed Vodacom of the attempt to use my details to take a contract? 2. What validations were done by Vodacom regarding the identity and the verifications on the bank statement and credit profile when incorrect person was before them? 3. Why would Vodacom grant a contract to someone giving them my Telkom number (0817106633) whereas there is a Vodacom number on the system(0824708737) that I have used for over 19 years? 4. Why must I use my time and finances to travel to the police stations and Vodacom branches to correct their failures to conduct proper verifications? 5. My identity document is flagged with SAFPS, how was another person granted credit in my name without proof of the affidavit I did at the time or documents from the South African ***** Prevention Services? To me the answer to those questions is that Vodacom is just happy to grant contracts to these persons without validations. Also if proper affordability assessments were conducted by confirming whatever inform on my credit profile and whatever bank statements was produced, they would have found discrepancies which should raise questions on the authenticity of documents so provided. My information was used for the benefit of another person and Vodacom facilitated that process, now I must be the one doing the ups and downs for their ineffectiveness. I want this whatever contract removed from my name and my credit profile immediately. I will definitely be raising this with icasa and the NCR. Im willing to go as far as to the Information Regulator for vodacom’s failure to uphold the protection of personal information and using my information without the right of access to information due to their failure to conduct due diligence.
106 replies
30 months ago
service below level
Why pay so much if one cannot even receive a little attention or assistance. I lodged a query on 6 October asking why im receiving threatening sms from a doctor when i have full hospital cover. Abt a week later i received a call from brye that the doctor was not supposed to claim from me because it is outside the plan. I asked if the doctor was informed them was told id be called back. To date no feedback and the doctor is now threatening to update default on my ITC. I see no reason to continue having discovery and pay so much in the next year.bye.
262 replies
44 months ago
Dishonest Marketing
My order was parked 3 weeks ago and handed for delivery and to date have not received it. When i call,u they cannot confirm when the order will be ready despite lying about packing it 3 weeks ago. No assistance at all. Even in the call center, twitter and Facebook. To date i have not received my order or any communication. Even called and requested a refund, nothing to date. You sell things you do not have against the consumer protection Act and competition Act. I will be lodging a formal complaint with the Competition Commission, trying to stay above competitors in by advertising what you do not have is against the Act, NCC and ombudsman for violation of consumer rights and dishonesty amongst others. You have 24 hours. Order No MAK3778190
74 replies
45 months ago
Customer Miservice
My order was completed and ready since the 7th/8th. to date, the 16th, no-one has contacted me and no delivery has been done. if they cannot deliver, why not make contact and/or refund. this is not the first time they do this. lat time they kept allocating and cancelling my order. this is definitely the last time i waste my money, time and airtime to this franchise online whatever they call it. highly NOT recommendable.
670 replies
46 months ago
Unhelpful
I've called 3x to advise that the device in my vehicle is not working,on its showing older information. Today a technician was booked out and he says he updated the software and i should drive around it will work/update. I've just been driving around like an idiot, with my own fuel and time,toand the app still shows old information. Why is it so difficult to change the device, what the hell am i paying for. How will i monitor my vehicle from another provinces when the information is incorrect. What a i paying extra for the App that i wont use. Now i have to constantly use my money to call you for the Sam problems continuously told to drive around for the app to update. This is uselessness.
0 replies
48 months ago
Disgusting attitude and Dis-ervice
I received a message that an order am very disappointed with this company and its representatives. I received a call from a male person at 11:29 am for delivery from 0607954201. I advised them I was at Builders warehouse and would be home within 10 minutes. He asked that I contact him when I make it home. At 11:38 I contacted the number advised I was almost home and a very rude lady answered and advised that I should go home and they will bring it. I advised her that I am working close to home, if she contact when delivering it will not even take 5 minutes to be home. She was very rude, and even started screaming at me when I advised her I couldn’t be always available at home due to work (within the area). The lady started arguing with me in a very rude manner, I’m so shocked from the kind of service received from these people. She screamed at me telling me that she never said I should always be home until the gentlemen took the phone and advised they have driven away, and he would contact me when they are 30 minutes away. To my surprise im now receiving an email from sibongiseni Meso advising that they tried to deliver my parcel, like when since I have been home the whole day. This is unprofessional, pathetic, disrespectful to my time. The mere fact that she even has the ***** to scream at me when I did not say anything that warrants same means a lot about this company. I have bought a lot of things from Huawei and always have an issue when Ram delivers. I will be raising my concerns and distaste of your disgusting serve with them. If they cannot make sure my orders in the future are not delivered by someone who understands service or another reputable company, they can also say bye to my service.
148 replies
Review Distribution
5 Star
4 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.25%)
1 Star
26 (81.25%)