AV
Anton K
Active since Aug 2014
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
Stay away from Metrofibre
The service of this Company is very poor. It takes forever to communicate, and once a jobcard is logged, it is closed within hours. Seems like an automated business where no humans operate and the system can't figure out things, as there is no integration between calls, mails and messages. I do not recommend using Metrofibre at all.
58 replies
12 months ago
Poor communication a...
Poor communication and insufficient feedback.
58 replies
13 months ago
Nazeem Karriem was v...
Nazeem Karriem was very helpful with excellent communication skills.
53 replies
13 months ago
Pathetic Service
This company promises not to waste your time, value your time, but after 20 minutes of English and Hindi adverts, they do not pick up the phone. One can choose from various menu options, including following up on a repair, give feedback, etc, but none of these options answer the phone, as they are busy with other ??? customers. Pathetic Service.
0 replies
15 months ago
MetroFibre Sucks
Dear Metro Fibre, (or those that will actually read this mail and respond positively) Thanks for the feedback on the line speed. It looks correct as it shows the same results as when I did the tests. I have no problems with the line speed on the ONT, and please don’t ask me again to do the tests, it was done several times. Unfortunately, this just proves your lack in communication between the different departments as well as the lack of keeping a centralised history or record per Customer, otherwise you would have known about the root cause of my problem. The issue I have is with the limitations the Nokia Router places on my WiFi network. Below you see that I have several devices, and some doesn’t even show on your list because I have not activated it since I will be getting a New ISP from 1 February. That is the reason I am on the biggest package, 1000mbs down and 500mbs upload. But I still have devices that freeze and buffer. My biggest disappointment in your company is that you are inflexible to assist any customer to get a proper service, i.e. your refusal to allow me to change or upgrade my router to a bigger or better one, even at my own cost. Secondly, you will not allow me to terminate my service immediately and release the line early, especially after explaining this to you. I am willing to pay for the cancellation period without getting the service if the line is released immediately. You win and I win, but now you hold my ransom and leave me choking on exactly the reason I am cancelling the service with you. Tsek People! I will still be with you till the end of January, but I must struggle through with the low speeds on my devices, Mother Buffer!!!! “Dear Valued Customer” That is a lie, you do not Value me. Look at the Rigid and Highlighted communication with set dates to terminate but collection period is open for a month! “We value all of our customers and sincerely hope that we can provide you with services again in the future.” Do you really believe this is true? Do you think we must believe you? But you are firm in your communication and do not listen to your Customer requirements. This is the feedback I will give to all Relatives and Friends as well as on Hallo Peter and social media.
53 replies
26 months ago
DO NOT USE
Please do not use this Company as they are dishonest and replace parts unnecessary and charge you for the costs. The after service is also very slow and poor and calls are ignored and promises that someone will call you back never realizes.
0 replies
59 months ago
Vodacom neglects their clients after they "have them".
If I look at the other reviews and feedback, Vodacom is ignoring the reviews. Are they a Monopoly or do they just don't care. I m struggling with Fibre connectivity from installation, yet no-one takes responsibility to assist. When you log a request, it is logged and completed without being completed. I had 2 jobcards completed with 4 days, but the problem persisted. When you ask for assistance, the time to answer is long due to "we are experiencing high call volume." To log a new Contract on their app took me 10 minutes and no problems. After phoning them for a new contract, there were no delay in the call being answered and after the first ring an Agent asked how he can help me to get a new contract. Vodacom just "takes" new Clients and do not satisfy their clients with after sales service.
212 replies
122 months ago
POOR DELL - NEVER SEE ME AGAIN
Please, those people who do the effort to read this, take note: NEVER EVER buy a Dell computer AND expect support from them. This is my second Dell Laptop giving problems with freezing and hardware failure. Dell support is pathetic and incomplete. DO NOT PURCHASE ANY PROGRAMS ONLINE as it will not work and to get help on that is like dreaming.
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)