NM
Nikhil M
Active since Aug 2014
18
Reviews
0
Industries
Reviews
18 reviews29 months ago
Won't let me upgrade contract
MTN refuses to allow me to upgrade my contract (despite sending me numerous notifications to do so). I've had an MTN Business Contract for over 7 years now, and I decided that I wanted upgrade it to the MTN Black Friday 200gig x18 month special. I have been attempted to upgrade to this contract for over a week. Initially, I visited your Pavilion branch where they said they were unable to find the Black Friday deal on my contract seeing as I was a business customer, which is quite frankly a pitiful excuse. I am the customer and I'm not interested in your business contract offerings. I then attempted to apply Online. I was contacted and the contract application was done, however I received an sms saying my credit check has been paused due to outstanding documents and that I would be contacted, however no one contacted me with regards to what documents was needed... Eventually I app**** Online again, and when someone called me, I let them know what my situation was and they advised that I needed to send my ID to mtndigitalupgrade@rewardsco.co.za, I was not comfortable to send such documents to an inbox that doesn't end in mtn.co.za, but i did it anyway and the mail bounced back immediately. I then visited another branch of yours where I've been assisted by an agent named Mubeen that has been far more helpful than any of the channels I've tried to apply through. He has been extremely helpful and communicative and has tried to redo the upgrade application multiple times with no success. Each time I just get a failure sms. Eventually it was found that the system needed me to resubmit my documents- I have done that but the system still keeps failing my application... why is this? The only good thing out of this experience has been dealing with Mubeen, but there's no use having such great staff on the ground if I can't continue my relationship with MTN as a client. I want my 200gig Black Friday special that ends tomorrow, else, I'm cancelling my contract entirely and moving my entirely off your payroll. Thanks
0 replies
44 months ago
Absolutely amazing service!
Absolute 5-star service. I cannot recommend the dealership. I've had the pleasure of dealing Washington as my sales executive. I'm not sure if I can even consider buying another car from someone else. The level care and detail Washington puts into managing his customers is something I've never experienced before. To say he goes the extra mile is an understatement. I've never met anyone as dedicated to the job as he is. I've dealt with other dealerships in the various parts of the country (and across car brands as well) and nothing will ever come close to my treatment at Halfway Malanda.
0 replies
68 months ago
Ridiculous and hidden fees charged on Student Achieve account
How do I close everything I have with you guys? I recently decided that I wanted to diversify, and open up an account with you guys so I could gain access to your platform Then I recalled that I had a Student Achiever account with you guys... so I created and logged into my Internet Banking profile with you only to discover that you guys have been deducting R70 a month from my meagre savings in there for the past few years. You guys have my contact details, my email, cellphone, etc. And you didn't bother to say that Student Achiever would now be subjected to fees for the last few years. Imagine paying that amount for an account that doesn't even give you a card with a chip on it. I had to discover this by accident as you guys slowly drained me of all cash in my account. So instead of wanting to transfer those funds into a savings account.. I want to know how to leave your thieving franchise. Thanks
53 replies
68 months ago
Attrocious Service for Telkom SIM order
Hi guys, I ordered your 1TB month to month SIM. Your agent contacted me on the 12th of September to sort out the details of the contract. On the 14th of September, I get a notification saying that my order is with the courier and should be with me in 1 to 2 working days. I followed the tracking number on the couriers site, and on the day it was due to be delievered, it was mysteriously returned back to Telkom. You guys didn't bother to inform me whats going on. Instead I had to call into your horrid call centre and wait hours to finally talk to someone. The agent was very nice and told me that there was an issue with the sim and the order had to be re-issued. Why you guys couldn't update me on that. I have no idea. However since then it's been absolutely silent on this order. I've mailed you guys numerous times onlinequery @ telkom. co .za email address and when I did get a reply they said the order would be delivered this week. Well its midweek now and I have no indication that this order is even with the courier... I don't have much confidence in your ability to be a good service provider if you can't even communicate properly. What is up with this order?
0 replies
100 months ago
Payment not allocated via SelfService website - 3rd occurrence
Good day. Your SelfService website has failed me yet again, for a third time. Please use my previous HelloPeter experience in January 2017 or July 2017 as a reference to the issues encountered. I do not want this process to be as drawn out as the first time this happened, so kindly note the steps taken: 1. I logged into the selfservice website 2. I chose the "Pay Now" option and proceeded to pay my bill via the website using my credit card. 3. The funds were deducted and the payment was regarded as successful however it is not refelecting on my DSTV Transaction History. I have recorded the URL's that were used during the payment. I have a PayUReference and a Transaction ID. This should be more than enough information for your team to liase with the PayU team to find the funds and allocate the payment. Kindly contact me so that I may provide the details of the transaction to you (I will also post it below as a private reply). Please can we not have the same incident as last time where I was forced to liase with the third-party team on your behalf, as the issue is between DSTV and PayU.
315 replies
102 months ago
Non responsive customer serivce
Here's a summary of the issue. My fibre data was being constantly depleted despite the CPE being turned completely off at times. The data was still being depleted by the minute while checking your customer portal, even though it was physically disconnected in my home. My fibre connection does not allow for other concurrent connections, so I know it was not connected elsewhere. Your notification system which is supposed to notify via SMS and Email at 70%, 80% and 90% only notified me at 90%. This was raised to your Facebook team. After weeks of POOR service, I was finally told I am not with Telkom as an ISP, I need to go to my own ISP. This was despite me giving them screenshots from YOUR customer portal website. After stating unequivocally that I am a Telkom Internet customer, they then told me to goto Vumatel, without justification as to why. I requested feedback for this on several occasions and they didn't bother to justify why I need to goto Vumatel, when Telkom internet data is in your control. I then took to HelloPeter, after an unacceptable amount of time, a gentleman named Bantu phoned me and confirmed that this was in fact not a Vumatel issue, but a Telkom one. He advised that they need to investigate why the notification system failed. I was given an "Official Business Reply" on HelloPeter with a reference number, however, now I see that this is entirely blank. Your Facebook team issued a reference number ********** for my investigation on the 22nd of November. It has been two weeks and I have requested feedback numerous times and have simply been ignored by this Facebook team. Part of what I pay you for every month is good service in the event that things are not working correctly. Things did not work correctly for the month of November, and I want to be reimbursed for your failing systems. If your notification system didn't work, then who is to say how accurate your data usage tracker is as well? I mean I've seen this first hand with a fully disconnected CPE, and still watching my data deplete after logging in each hour on a separate device. The lack of correspondence from you is an absolute joke. The feeling is that Telkom treats their customers like they are doing you a favour by helping you out. You are not, I pay for a product, and part of that should include customer support when things go wrong. I want this corrected immediately.
420 replies
102 months ago
Abhorrent Service From Social Media Team - Disappearing Fibre Data
I have an issue whereby my Fibre product with Telkom Fibre product where my data cap is being consumed without any devices being connected. I have turned my CPE completely off and data was being consumed still- My usage tracker was indicating 0 open connections, and data was being used. I reported this to your social media team on Facebook in explicit detail, providing screenshots and detailing very clearly as to how this data was disappearing. The service I received was from a bunch of different staff all asking me for my ID number over and over again. Then, they kept asking me for my landline number despite me stating that this is a fibre product, I gave them my Vumatel line number, they were clueless as to what this was. They constantly ignore you and you only receive feedback when you ask a few times. Now, yesterday after explaining the same thing over and over again, I receive a message from a Fred who tells me that I need to take up the matter of disappearing data with my ISP.... I pointed out to him that you (Telkom) are my ISP, I even provided screenshots from my Customer Portal- Why would I contact you if I didn't do business with you? They were able to answer absolutely NONE of my questions relating to the fact that Telkom is my ISP. I have requested a reference number from them regarding the calls they've logged, they haven't responded. Finally a Frank tells me I need to contact Vumatel. It's clear to me that Telkom has no idea that I'm a customer to them, my theory is that my account might be registered somehow connected to another customer's fibre line and they are consuming my data. I am seeing absolutely ridiculuous numbers- of me using over 30 gigs a day. I even bought top up data which was consumed almost immediately despite the fact that the CPE was turned off entirely at one point. I need my query forwarded to a Fibre specialist because your social media team didn't even appear to know what fibre was. If you can't resolve this matter, then please send me cancellation forms for my Telkom fibre and landline products. I see no need to donate nearly R1000 a month to you if I'm clearly not even a customer on your database. I'll take my business to another ISP and enjoy data which doesn't disappear without reason.
525 replies
106 months ago
Payment not allocated via SelfService website
<p>Good day.</p> <p> </p> <p>Your SelfService website has failed me yet again. Please use my previous HelloPeter experience in January as a reference to the issues encountered.</p> <p> </p> <p>www(dot)hellopeter(dot)com/ dstv-multichoice/ reviews/ payment-not-registered-selfservice- ********** </p> <p> </p> <p>I do not want this process to be as drawn out as the last time, so kindly note the steps taken:</p> <p> </p> <p>1. I logged into the selfservice website</p> <p>2. I chose the "Pay Now" option and proceeded to pay my bill via the website using my credit card.</p> <p>3. The funds were deducted and the payment was regarded as successful however it is not refelecting on my DSTV Transaction History.</p> <p> </p> <p>I have recorded the URL's that were used during the payment. I have a PayUReference and a Transaction ID. This should be more than enough information for your team to liase with the PayU team to find the funds and allocate the payment.</p> <p>Kindly contact me so that I may provide the details of the transaction to you.</p> <p> </p> <p>Please can we not have the same incident as last time where I was forced to liase with the third-party team on your behalf, as the issue is between DSTV and PayU.</p> <p> </p> <p> </p>
112 replies
112 months ago
Unallocated Funds
<p>This post is due the fact the my drama has been going on for the past 7 days with no resolution.</p> <p> </p> <p>Before we continue, please can it be noted that the person who deals with this query must firstly understand what the "Pay Now" functionality of the self-service and that it goes through the PayU gateway. So far no one that I have dealt with has shown the inclination that they understand this is.</p> <p> </p> <p>I made the payment via credit card through PayU of R844.00 on 16 January 2017.</p> <p> </p> <p>Your teams constantly ask that I send proof of payment. Guess what, your system does not provide the proof of payment. The very first question that should have been asked of me was: "What was the credit card details you used to do the payment?" Not a single person asked this and this is what led me to believe the agents dealing with me are not up to speed with the system.</p> <p> </p> <p>Your finance team emailed me saying they need a proof of payment that shows the amount (despite me indicating that this cannot provided as YOUR system does not provide it).</p> <p> </p> <p>Now, out of fear of being blacklisted ,I did you work for you, contacted PayU and they confirmed the payment. They provided me with a reference number and merchant ID. This was emailed to the finance team, and a Jacques Herbst on Wednesday. They cited a 3 day turnaround time. It is now 3 days later and I have heard nothing.</p> <p> </p> <p>If the bank has confirmed that the payment has gone through, and PayU has sent a proof of payment, then it is your job to find the money. I want this resolved TODAY.</p> <p> </p> <p>It is not the customers fault if your systems have failed.</p> <p> </p> <p>I don't care where you find the money, I just want the funds to be allocated into my account. Once again, here are the details for the payment.</p> <p> </p> <p>PayU reference: ********** 051513</p> <p>Merchant reference: 6024f11b-3bf4-487a-88ae-fc3334c3e87c</p>
112 replies
112 months ago
Payment not registered - SelfService
<p>Good day,</p> <p> </p> <p>I only ever pay my DSTV bill from the same laptop, via the selfservice website using the "Pay Now" using a credit card and your PayU system.</p> <p> </p> <p>My payment day is the 15th. I had forgotten to pay by the 15th, so on 16 January my services were disconnected, I promptly logged onto my PC and made the payment of R844.00 (at 7:15AM) the same way I always do (with the same credit card I always use) and my services were restored after a few minutes.</p> <p> </p> <p>However, despite my services being active and paid for the month, I continued to receive SMS notifications saying my account fees are overdue. I decided to query this with the call centre. I had a very frustrating exchange with an agent who did not understand what a credit card payment was, and believed it was an EFT payment that I had done. After explaining that this was NOT an EFT, but rather a credit card payment, he said I would need to send proof of payment to a specified email address. This was despite me telling him proof of payments are not provided when doing a credit card payment. He said DSTV had no record of the payment on 16 January, and that my last recorded payment was on 9 January (which I paid in the exact same way as I did on the 16th).</p> <p> </p> <p>My bank provided the best proof of payment they possibly could obtain to indicate the money was in fact debited from my credit card and paid to DSTV. This was sent to ********** who indicated that the turn around time is 1 day (not 1 business day). I have yet to receive feedback from them .</p> <p> </p> <p>I need this matter resolved urgently as I have paid for the full month, and require compensation if my services are disconnected despite me paying for the full month.</p>
336 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (27.77777777777778%)
1 Star
12 (66.66666666666667%)