SL
Steven L
Active since Aug 2014
5
Reviews
0
Industries
Reviews
5 reviews27 months ago
Failure to Deliver and/or Return Parcel
On 20 December 2023 I sent a parcel through The Courier Guy's PUDO (Pick-Up-Drop-Off) service. My parcel encountered the following problems: 1) The parcel was only collected from the drop-off point over 24 hours behind schedule, because their driver had one problem or the other. The parcel was duly collected the following evening. 2) More than 48 hours later, The Courier Guy could not deliver my parcel at the destination point because of "cable theft which rendered the PUDO boxes at the destination inoperable" 3) Over a month later, in February 2024, The Courier Guy requested my address in order to return my parcel to me. However, they sent me an email a day later telling me that "their driver could not find my address!" I find this very strange because I live in an urban area and have parcels couriered to me all the time. My problem with The Courier Guy is, not only did they fail to deliver my parcel in terms of the initial contract I had with them, but they also failed to send it back to me almost two months after I posted it. Furthermore, nothing was said about refunding the money I spent to post that parcel. I feel that the public has to be warned about this company's poor service!
0 replies
44 months ago
Think before using Annique consultants
I ordered products from an Annique consultant and paid cash upfront. The products were not delivered as promised, and when I sent a complaint to the company, they responded that they would tell the consultant to deal with the issue, as I paid the consultant and not the company. I found this response strange because most people get their Annique products through consultants. Anyway I just wanted the public to be aware of this potential problem before making use of Annique consultants.
0 replies
96 months ago
Audi SA Finance Services Careless In Handling Clients’ Info
I have a vehicle that is financed by Audi Financial Services. A few months back I moved from one province to the other. This necessitated informing Audi about the vehicle’s new address. I duly sent certified proof of address to Audi via their online portal. However, whoever captured my new address made elementary errors, eg misspelling my suburb’s name. I had to contact Audi several times to have this seemingly simple problem fixed, but in vain. Finally, when I was at the end of my tether, Audi finally contacted me - not to resolve my problem, but instead to demand that I send the same proof of address that I gave them less than a month ago, presumably because they have misplaced it! How can one have confidence with a company that easily loses important documents like that, in an era where identity theft is so rife?! I could tell them to take a flying leap, except that I still need to have my vehicle registration changed, and this is going to be another uphill battle. I regret that day I decided to do business with this company, as they have no after-sale service whatsoever!
0 replies
97 months ago
Problem with MTN’s Verified Simswop Service
A while back I enrolled for MTN’s simswop verification service, to safeguard against fraudulent simswop by shysters. Yesterday I simswopped my sim, as my phone is lost. MTN duly sent a verification link to my email address. All good, except that the link wasn’t working - it kept giving me an error message to the effect that “the server couldn’t be found”. The end result is my simswop can’t go through, as it has not been verified. It would appear that I have lost my number for good, through MTN’s own faulty processes! Going to an MTN branch at Protea Glen Mall was a total waste of time, as all what they could do was ask me to call 173 (which in itself is another issue, as MTN has migrated its helpline to a new number, but enough about that). I googled this problem and was shocked to find that other people have also encountered the same problem! Could someone at this network please help resolve this issue, as I’ve tried everything else? I’ve even sent MTN an email detailing this problem, but haven’t even heard from them!
53 replies
137 months ago
Paid [URL Removed] to book a room but none given
In December I booked a hotel room at the Devonshire Hotel in Braamfontein, Johannesburg, South Africa via the [URL Removed] website. I was told that I had to pay upfront to secure, which I did. When I rocked up at the hotel, they could not find my booking or my payment. I had to rebook from scratch and pay with my credit card, as I had nowhere to sleep.<br> <br> I then contacted [URL Removed] and the consulant who responded told me that he spoke to Ms Helen at the hotel's resevation, who told him that 'there was some problem with the [URL Removed] credit card, so the hotel was not able to charge them. He told me that he was sorting the whole thing out and would come back to me. This was on 29 December 2014. On 15 January 2015 I made enquiries at [URL Removed] to find out how far they have gone with resolving my problem, and they never even bothered to respond!<br> <br> I'm beginning to think that I will never get a refund for the money that I paid [URL Removed]
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)