JM
Jaco M
Active since Aug 2014
25
Reviews
0
Industries
Reviews
25 reviews6 months ago
Mission impossible - obtaining your invoice.
It appears to be easier to win the National Lottery than to obtain an invoice from Avis. I have attempted several times to retrieve my invoice online, but the system continuously returns error messages. I have also sent two separate email correspondences to Avis Customer Services department, yet I have not received resolution. At this point, I am unsure what further steps can be taken to obtain my invoice, and it seems that lodging a formal complaint is the only remaining option. It is disappointing to experience such inefficiency and lack of support from a company of Avis’s stature. I urge Avis to resolve this matter promptly by providing the requested invoice and addressing the technical issues on your platform.
159 replies
6 months ago
Dysfunctional company and non-existant customer care
On 2 September 2025, we renewed our Accounting Standard plus Payroll package online and made full payment. Despite this, we have been unable to access Sage One Accounting, as the system continually displays the message: “Accounting Registration Expired.” Over the past week — including yesterday — we have spent extensive time on the phone with multiple consultants, yet the issue remains unresolved. We have also sent several follow-up emails, none of which have received the courtesy of a response. This ongoing inaccessibility has now created serious operational challenges for our business. Our VAT returns are due, and due to Sage’s failure to resolve this matter, we are unable to submit our returns. We would like to know who will take responsibility should SARS impose penalties for late submission directly resulting from Sage’s neglect. This is not the first time we have experienced such poor service. On 10 July 2023, I lodged a similar complaint on HelloPeter. Unfortunately, judging by the volume of similar complaints from other users, it appears that service quality has not improved. It is deeply concerning that a company entrusted with the financial management systems of thousands of businesses can operate with such inefficiency and disregard for its clients. Consumers have a right to quality service under the Consumer Protection Act, and perhaps it is time that unresolved cases such as this be escalated to the Consumer Tribunal. We therefore demand urgent action to restore access to our Sage One Accounting account and confirmation that our subscription is active and correctly linked.
53 replies
7 months ago
Unacceptable accommodation
I wish to formally lodge a complaint regarding my recent booking through Lekkeslaap for Hillcrest Drive Unit 2, Bluewater Bay, Port Elizabeth. My family and I booked the accommodation for one night, but the condition of the unit fell far below the standard that was advertised and expected. We travelled a long distance and arrived late, initially overlooking a strong moldy odor on arrival. However, upon returning later that evening, it became clear that the unit was in an unacceptable state: The oven was so dirty that we could not use it to heat our food. The cutlery, pots, and kitchen utensils were in poor condition and unsuitable for use. Several items in the unit were broken (photos of which have been sent to Lekkeslaap). There was no TV remote, and although the listing advertised DSTV, we could not access it. The bed was in such poor condition that even the slightest movement caused disruptive noise, and the mattresses were badly worn. The overall experience was extremely disappointing and turned what should have been a pleasant family trip into an embarrassment. The condition of this unit is more consistent with low-budget, long-term laborer accommodation and should not be marketed as a holiday rental on Lekkeslaap. Lekkeslaap need to investigate this property listing to prevent other customers from having a similar experience. If this matter is not addressed satisfactorily, I will consider escalating the complaint further, including reporting it to ASATA.
106 replies
10 months ago
Useless, dysfunctional & pathetic!!!!!
Four months ago, we cancelled the tracking service on one of our vehicles. Despite this, Matrix continues to charge a monthly recovery service fee for that vehicle. A query was logged and a case number (18391100) was assigned — yet, after multiple follow-ups, we are being completely ignored. This is now the third time we’ve had to resort to airing our frustration on HelloPeter due to the same issue. The lack of communication, accountability, and basic customer service from Matrix is utterly disappointing. Once this matter is finally resolved, we will be cancelling the service on our other vehicle as well. We have lost all confidence in a company that cannot handle simple administrative processes — let alone be trusted with the safety and monitoring of our vehicles. The tribe has spoken. Goodbye, Matrix.
53 replies
14 months ago
Twice within one year, Matrix is dysfunctional.
After three email requests for cancellation, I have yet to receive the courtesy of a response from Matrix. I even informed them that I would lodge a complaint on HelloPeter if they failed to reply. At this point, I can no longer trust Matrix to monitor my vehicles—this company is completely dysfunctional. Who would have thought I'd be voicing my frustration with them twice in one year? I first lodged a complaint on 18 July 2024, and here I am again. Calling this service pathetic would be an understatement.
53 replies
16 months ago
Pathetic on a next level.
It is so frustrating having intermitted internet over the festive season without resolution in sight. Frogfoot's incompetence has an adverse effect on businesses in holiday towns. No-one really knows what the issue is and when resolution can be expected. A consumer, in terms of the Consumer Protection Act, has a right to quality service and to a fair value and good quality products, which Frogfoot clearly do not subscribe to. Why are your technicians taking so long to get the issue resolved or are they all on leave without having a contingency plan in place? Start communicating to your clients and get the issues resolved!
56 replies
17 months ago
Relentless Harassment
The past couple of weeks I have been inundated with e-mails and even calls after normal business hours from AfriMarkets. I have even sent an email requesting them to remove me from their e-mail/calls/marketing campaigns to complaints@afrimarkets.com, however the harassment is still continuing. I have never came across a business that desperate. Please take note..... I AM NOT INTERESTED!!!! Please remove me from your marketing campaigns!
224 replies
18 months ago
Non-compliance to pre-quoted interest rate and re-investment amount
Five years ago I invested in a 60 months fixed deposit investment account with interest to be paid on expiry, which was on 10/10/2024. I opted to re-invest a portion of the capital again in the 60 months fixed deposit account with the interest to be paid on expiry. The decision to re-investment was based on the pre-quoted interest rate of about 13%. Last night at 21:20 (after the fist day of the re-investment) I received a sms from African Bank stating that the interest rate has changed to 9.94%. When I accessed my app, I further noticed that the re-invested capital significantly differs from the capital amount I agreed to invest. The payout of the interest on the initial investment is also being awaited. I would not have re-invested the capital at an interest rate of 9.94%. Why was this change in interest rate not communicated before the re-investment? I find this conduct to be ********* and unfair towards me. I can no longer trust African Bank with my investments. I hereby request that the re-investment immediately be cancelled and that all capital and interest be paid out immediately. Should I not receive resolution timeously, I unfortunately will have not option but to refer a complaint to the FAIS Ombudsman. I trust that drastic measures will not be necessary and that I can rely on African Bank's urgent co-operation. Disappointment is the understatement of the year!
265 replies
19 months ago
Impossible to trade on unaligned charts, lost all my trust.
On Friday morning their indices opened with massive gaps to the upside, whilst on other brokers the indices opened with small gaps to the downside. It is impossible to trade on their indices' charts, which are no longer aligned with the market. I have attempted to get clarification from their Customer Support, who only undertook to perform a thorough investigation into the chart discrepancies. I have also lodged a complaint to their Complaints Department, however I still have not even received an acknowledgement of receipt of the complaint. The Complaints Department has 10 business days to reply to complaints, which I feel is so unfair towards a costumer, who requires urgent clarification and resolution. Such a massive and unaligned opening gap further creates massive drawdowns on traders' accounts and has an adverse effect on available equity. I am reluctant to trade from these unaligned charts and especially when there is now suddenly such massive opening gaps in price. I am also entitled to cash back rebates on my account, however it was unilaterally stopped. I am currently awaiting also feedback in this regard. Fair treatment of customers is supposed to be a core value at CM Trading, however I feel that this is not the reality. I sincerely hope I can find resolution as my next port of call is to lodge a complaint with the regulatory body, The Financial Sector Conduct Authority. I have now been for almost 4 years with CM Trading and unfortunately our relationship is now nearing its end.
53 replies
21 months ago
Non-functional customer care
Yesterday I logged a query, received a case number and was requested to make use of the service bot. Today I followed up and was again requested to make use of the service bot. Later I called the customer care line, but no answer. I have expected so much more from the company, which I entrusted with our vehicles. Really, you can do much better.
172 replies
Review Distribution
5 Star
3 (12%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (24%)
1 Star
16 (64%)