DM
Debby M
Active since Aug 2014
7
Reviews
0
Industries
Reviews
7 reviews33 months ago
This is a shout out to MyRide Hyundai Herm****
This is a shout out to MyRide Hyundai Herm**** - To say the services was brilliant almost feels like an understatement! In the times we live in currently, it's always nerve racking and big decision to buy a vehicle and take on additional financing. Well, Shane and Nichelle honestly made it so super easy and the feeling of comfort that they brought to my purchase was outstanding. I do not even live in the area but, the way the MyRide team run this operation and the care and thought that goes into every detail made it feel like we could have been neighbours! I cannot recommend a more professional, yet friendly and kind bunch of people and would not hesitate to buy my next vehicle from here. Thank you from the bottom of my heart, you are truly amazing at your jobs and are fantastic people. I only wish more companies would run their operations this way and its hugely down to the staff who are simply the best!
0 replies
36 months ago
Excellent service - Over and Beyond
Dear Principle I would like to express our gratitude and thanks to Lindsay Goodman of Greeff, Hout Bay. Lindsay was our agent for both the sale of our previous property and the purchase of our new home, Lindsay's dedication to what she does and to your company and the Greeff brand is nothing short of outstanding. Lindsay went over and beyond what we could ever have expected from an agent. Lindsay was diligent in every step of the process and would make contact with us and give us answers AND solutions before we even could pick up the phone to call her. We honestly were made to feel important to her as clients and how she managed to prioritize us and each and every issue of ours while still having other clients is really a testament to how hard she works and no matter what time of the day, Lindsay was there for us! Lindsay also went so far as to act as a liaison between us and the lawyers on both transacting deals and even once both sales were concluded and monies paid out, Lindsay did not one falter. As expected, there were small home issues on both sides of the sale and purchase and Lindsay was still there to help us through it all. I cannot recommend a more professional, caring and dedicated agent and I will be recommending her and Greeff at any given chance. Thank you so much to Lindsay and to Greeff, as the saying goes, buying and selling is one of the most stressful life events that one can go through, but with Lindsay and Greeff managing this for us, we felt like we were in the best hands. We would also like to give a thanks to Lindsay's assistant Lucille, thank you for keeping us informed with your emails and contact through the process, it was also on point and extremely professional. With our huge thanks and gratitude Debby and Steve Meinhold
0 replies
36 months ago
impossible to communicate with ABSA
absolutely shocking, I have tried to contact HomeLoans department telephonically only to be told I need to email, I have emailed multiple times with not even an automated response, no one has acknowledged my emails and no one seems to want to help me telephonically. I wish I had taken my homeloan business elsewhere, 3rd world service from ABSA
1 reply
124 months ago
Peace of mind
I would like to thank Outsurance for the manner in which they handled our latest claim. My husband had a terrible car accident which left him badly injured and his car a write off. Everyone we spoke to at Outsurance always asked after the well being of my husband and wished him a speedy recovery, there concern and well wishes seemed very genuine. We eventually got handed over to a claims assessor in Cape Town by the name of Henry Nel. His efficiency and manner in which he dealt with us was impeccable, really making it a far more pleasant experience for a situation one would rather never had to deal with, he really went the extra mile to make it as hassle free as possible for us, including coming to our home to collect spare keys and filing out the paper work, he called regularly with updates and made sure he dealt with our claim in the most efficient yet thorough way possible. Since then we have had additional calls from call centers to update us on payment and policy changes - great work, so amazing to see a company that still takes pride in what they do and do it well! Thank you OUTSURANCE happy to remain your client for a long long time.
0 replies
127 months ago
Shocking service & false advertising!
My husband ordered an explorer box two months ago, as advertised by you on national television, you stating how EASY it is to do so! My husband has called you over 6 times trying to get our new Xplorer box, each time being promised a call back and not 1 person (including the manager he spoke to Friday) bothered to ever call him back. He authorized direct debit and twice gave out privileged information to the call center and each time he phoned to inquire about his order, he was told the order has not been processed. Why is this so difficult for you guys and how can you accept this level of service from your call center team and worse, your management team. I eventually called today and got the run around from not one but 3 off your telephone staff...absolutely appalling, especially as we are now begging you to take our money so we can get this resolved....absolutely unbelievable that this level of service still exists with today's technology!
3 replies
132 months ago
YOU DECIDE IF THIS IS ACCEPTABLE
I have had an intermittent service for 3 Months I have called and escalated and have a string of communication via FB that is too long for Hello Peter but happy to share, I have been made endless empty promises of engineers, technicians and stupid line checks at 5 am in the morning for the last month - what is going on, does anyone care, why promise me an engineer visit and then nothing, why bullshit me about the problem - FIX IT or tell me the truth you have affected my work and incurred me extra costs that amount to thousands of Rands to have connectivity... do me one favour - do not reply to this saying you are sorry, i have heard that from you already on MANY occasions, reply to me with a resolution
1 reply
138 months ago
fantastic service & support every step of the way
Carol Curtain of Ooba was recommended to us when we were looking to purchase our first home. Carol and Bianca have truly gone the extra mile, not only to secure our first home loan, but assist us in what has been a very unpleasant home buying experience. If it were not for their amazing support and dedication, we may very well not have been buying the home we love. Carol even went as far as replying to one of my emails at 6 AM. Nothing was ever left waiting. They took the time to understand our situation and help above and beyond their scope, I really could not be more grateful to them both and would never hesitate to recommend them to any of my family and friends.
1 reply
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
1 (14.285714285714286%)