RI
Rokaya I
Active since Aug 2014
5
Reviews
0
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Reviews
5 reviews36 months ago
Rinolan Great commun...
Rinolan Great communication skills helpful customer support
53 replies
122 months ago
Dishonest service incorrect advice
I have been experiencing great difficulty with Vodocom and I am still having the same problem now. I had made payment in full to Vodocom via bank deposit for my arrears and outstanding balance owed to Vodocom this was in 2012 / 2013 & I have proof of last deposit payment in 2014. I'm very disappointed since the Vodocom accounts gave me incorrect information from the very first call I had made. I had asked for my total amount in full on my account. After paying the amount given by Vodocom I had received a call from Vodocom to make payment on the handset. I was upset & I was told to pay every month towards the handset. After a few months i had managed to pay the full amount. I called Vodocom & asked for full balance total on the handset which was 1600 & Vodocom gave a Ref acc 1623. I had made that deposit on the 01 /04/2014 How ever On the 26/04/2014. I received legal notice from Munnik bassoon Dagama debt collector saying I owe1879.87. Now I've been handed to VVM and its 2016 I sent proof of payment & they have been phoning me every day and harassing me to make payment. Today 21/04/16 a consultunt rudely told me I owe Vodocom & i have already e mail proof of payment to VVM.
75 replies
125 months ago
Poor code of conduct
Very disappointed with the treatment that we had at Taj spa in weswud mall even after having adviced the therapist that my husband requested me to be present in his massage I was told to leave. The mannerism that I was told was totally unethical poor and arrogant. Having had such an unfriendly experience I would not recommend any one to Taj spa. Taj spa needs to ensure that great care and respect is shown to all clients. And they do not have any signage or any indication that states only one person allowed in room. No history on the clients general health. No therapy should be performed if the therapist dose not know if his or hers client is experiencing any medical condition. Taj spa worst ever therapy place to go. Poor code of conduct and unethical performance.
0 replies
126 months ago
Mtn poor sevice disappointed business line poor
I'vie complained endlessly to almost all the consultants with regards to my lost air time. I'v lost many clients in pass 5 months and absolutely no one in the technical areas could detect were my airtime was. All Internet and application were switch off and still airtime would be used. Dis satisfied and unhappy customer loss of business. Mtn has to improve there service with regards to there call centre , network and technical department. I'm very upset with the fact that I'm now unable to load air time since Mtn never knows were and what happens to my air time.
75 replies
133 months ago
Dis honest and poor service
I have been experiencing my air time loss within minutes after having loaded it for the past 3 weeks as result I have lost business clients and purchasing air time every day was a strain on my budget. Even after having complained to Mtn I was not given any advice or help as to were or what happen to my air time. Mtn has very poor customer care dishonest advice given and forever when u ask for advice you get referred to wrong departments. 700 of contract air time is loss every month and no consultant in customer care responds to complains efficiently and honestly. Very disappointed customer I have money and business loss. My contract is business contract I do not wish any other customer to have this experience.
76 replies
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5 Star
1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
4 (80%)
1 Star
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