BL
Barry L
Active since Sep 2014
5
Reviews
0
Industries
Reviews
5 reviews42 months ago
Extremely poor Customer Service - Brooks SA
Extremely poor Customer Service. I bought a value pack of Brooks Hard Seltzer at SuperSpar Vineyard over Easter. Upon opening the case a few week-ends ago, 3 out of the 12 cans were completely empty although perfectly sealed. Neither Brooks nor SuperSpar Vineyard reacted to any of the contacts I made on their respective websites. So much for a new product trying to establish itself on the South African market place.
0 replies
45 months ago
Sixty60 Team fails to deliver on Customer Service
Unacceptable Customer Service from the Sixty60 team. Nearly a month after the event (and having received a reference number for a damaged product delivered), I am still awaiting credit to be passed. Numerous e-mails and phone calls ensued. I was informed that there is a huge backlog in passing credit. The time it is taking for the credit to be passed is unacceptable. The situation also represented a huge embarrassment as the damaged item was intended as a birthday present for my wife.
0 replies
56 months ago
Afrox not supplying feedback
On 26/07/2021 I contacted the Afrox Customer Service Centre regarding a problem I had with a gas geyser which they installed not even 2 years ago. The gas geyser was poorly installed and is now rusting away due to not having been properly installed. They acknowledged receipt of my query and even supplied me with a reference number for my query. I have not heard anything from Afrox since, despite sending them numerous e-mails since then (quoting my reference number). I find this kind of service unacceptable and not in line with my expectations.
106 replies
71 months ago
Debit order paid against a stranger's telephone account.
I have been trying since March to get a debit order which went off my bank account, and which was paid into someone else's telephone account (by Telkom), re-directed to reflect against my own account. I have spoken to Customer Services 5 times already and have also submitted numerous documents as proof. Telkom can even tell me against who's telephone account my debit order had been paid. All I need is an internal correction from their side. Unfortunately no-go. I will keep on trying though. Just find it strange that there is no ombudsman to plead my case with.
0 replies
134 months ago
Lack of service on SAA
I had the misfortune to fly on Flight SA 260 from Johannesburg to Frankfurt on Saturday 7th March 2015. Shortly after take-off we were informed that the entertainment electronic equipment was not functioning, and that we were therefore unable to watch any movies, play games or even listen to music. This is a ten hour flight but felt like 20 hours. I also found the attitude of the staff on board to be non-caring. I came back to South Africa with a Lufthansa flight - the staff and service on Lufthansa was superb and outstanding. SAA still has to go a long, long way to be at the same standard as some of the other international carriers!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)