HM
Hasane M
Active since Sep 2014
8
Reviews
0
Industries
Reviews
8 reviews15 months ago
Shocking Treatment and Product Mix-Up at Edgars Wonderpark
I am writing this to share my disappointing experience with Edgars Wonderpark on 27 January 2025 regarding a purchase I made on 18 January 2025. I bought what I believed to be a Dolce & Gabbana cologne for men. However, I was given the female fragrance instead due to an error by the sales lady. The packaging for the male and female versions of Dolce & Gabbana “The Only One” is identical, with only the bottle color distinguishing them (black for male, brown for female). The mix-up occurred because the store staff used the male fragrance tester but handed me the female fragrance in a black box. When I returned to the store to resolve the issue, I was assisted by Jennifer, who explained the mistake and was polite and professional. I requested that the fragrance be replaced with the “Eau De Parfum Chanel Bleu 100ml”, which I initially wanted before being misled. Unfortunately, the situation took a turn for the worse when the manager, Maritza, got involved. Her attitude was dismissive, arrogant, and completely unprofessional. She refused to address me with respect and instead attempted to argue with me in front of other customers. Her behavior, which came across as ******, was appalling and completely unacceptable for someone in a leadership position. This entire ordeal has left me deeply disappointed. I used my last resources to buy this cologne to make a good impression in my professional and personal life, only to be met with disrespect and inconvenience. Edgars, this is unacceptable: • The mix-up with the product is entirely your fault. Proper training for staff is needed to avoid misleading customers. • The behavior of your store manager, Maritza, reflects poorly on Edgars Wonderpark. Such conduct goes against principles of equality and respect. I left the incorrect fragrance with Maritza and am now without a product that I paid for. I urge all potential customers to beware of such service issues. I will escalate this complaint to the National Consumer Commission (NCC) if this matter is not resolved. Consumers, please think twice before trusting Edgars with your hard-earned money. Resolution Requested: I demand a replacement of the incorrect fragrance with “Eau De Parfum Chanel Bleu 100ml”, as well as a written apology for the unacceptable treatment I received. Hasane Sammy Macheke Email: hasanesammy@yahoo.com Phone: 082 633 2510
0 replies
43 months ago
Vodacom is pathetic
today I went to vodashop in wonderpark around 09:00, my iPhone had a water damage and I wanted to book it and buy the new one as well, I found the lady by the name of Koketso on the door I greeted and she replied as if I’m forcing her, she asked how can she assist me I told her about the water damage and she dismissed me immediately without even trying to be accommodating at all, another guy intervened and called me inside trying to help me I gave him the phone and password so he can switch off the find my iPhone, he succeeded and told me the person who should book my phone in for repairs it’s Koketso 😩, she left the door and she was wondering around the mall and the time was around 09:25, they just opened and she came back after 40 mins and the guy asked her to assist me with booking my phone, again with the attitude no she can’t I must drive to Centurion to ask if the screen is blank how can she be sure if the phone won’t be returned to the store by the technicians, it’s a waste of time, I asked the guy to call the manager and she jumped out of her chair and rushed to talk to the manager by the name of Dingaan who came to attend me after 10mins of listening to Koketso and he never said anything when I explained my situation he just said I can take it forward there’s nothing I can do Vodacom Shop 0125495402 Dealer ID:14813
399 replies
46 months ago
Refund
I bought parts from Dinesh in 2021 Sept, service was great from him, I paid deposit and later on I requested a refund as I got rid of the car, date I requested refund was Dec 2021, I’ve been going up and down ever since she referred me to Carli who deals with refunds and she hang up the phone in my ear and no one picked my calls anymore, I have been waiting for 7 months to be precise to get a refund Majestic Motors in Pretoria it’s a no-go zone if u value your money
0 replies
57 months ago
MiWay Complaint-Andrew Fogwill
C1359979 Accident happened on the 03rd of July 2021, Andrew Fogwill interviewed my partner around 3-4 days after an accident, he obtained the AR from the SAPS and the other driver 3rd party that my partner was driving the vehicle when the accident happened,Andrew Fogwill lied and fabricated his own witness/witnesses which we were not presented with their version, we complained on Hellopeter and immediately we were served with long list of demands to comply with within 2 days, Andrew Fogwill knew my partner is sick and she couldn’t make it in time to get all the requirements in time, claim was rejected and this is their lame reason. “ Important time limits MiWay will only pay a claim if I: l give MiWay all the information and documentation which MiWay may ask for, within a reasonable time period decided on by MiWay You have failed to comply with our reasonable request as per our letter dated 3 August 2021. We trust that you will appreciate that we are obliged to adhere to the policy conditions prevailing at the time of the loss. In terms of the Policyholder Protection Rules,” SAPS were on scene within 10 minutes of an accident, other driver saw who was driving, it was at night around 20:30 no witnesses in the vicinity, only onlookers who arrived late and the investigation happened after 05-10 days and mysterious witness/es appeared. Andrew Fogwill kept on saying one thing that my partner should change her statement or he will make sure the claim drags on and on, before taking an insurance especially with MiWay think twice
53 replies
57 months ago
Mi-Way Andrew Fogwill Complaint
11:31 MiWay- Andrew Fogwill Complaint my partner had an accident on the 03rd of July 2021, around 20:00 in the evening on her way home from parents place, the Police were on the scene within 10 minutes as the accident happened few metres away from their station, the two drivers proceeded to the Police Station and all the necessary paperwork was done, they exchanged contacts and went their separate ways and cars were towed, the problem started or I might call it hell happened when my partner was contacted by an accessor called Andrew Fogwill, rude, chauvinistic and a very racist individual who was throwing all accusations and threats to my partner and disputing everything that was written on the AR by the police and both drivers and promising to make sure the claim won’t be finalised as long as his ego is not satisfied and he can take 3 months to finalize the claim, asking one question 1000 times and playing oldest tricks in the book that change your statement so I can be able to help u, my partner is sick she was admitted and she hardly has time to be talking to Andrew Fogwill the whole day, I contacted him and he was so rude and belittling and even dropped off my calls when I asked him how much bonus is he getting for rejecting claims, he agreed he gets something for every claim he rejects but it’s none of my problem, he asked me the same questions he asked my partner and I politely said u have every info u need and he started with his threats again of withholding the claim and the car as long as he want as long as the statement doesn’t change, it’s either the younger brother who was driving or someone, he’s got witnesses who were on the scene to back his claims no evidence was provided to us, I googled him and I saw the same modus operandi he’s doing to us, was the same as the other treatments and complaints lodged against him for far too long and no action seems to have been taken against him, everyone must google Andrew Fogwill Complaints/Reviews and all is there for everyone to see from since he was working for Outsurance, maybe he was fired from Outsurance for the same behavior
53 replies
58 months ago
MiWay- Andrew Fogwill Complaint
my partner had an accident on the 03rd of July 2021, around 20:00 in the evening on her way home from parents place, the Police were on the scene within 10 minutes as the accident happened few metres away from their station, the two drivers proceeded to the Police Station and all the necessary paperwork was done, they exchanged contacts and went their separate ways and cars were towed, the problem started or I might call it hell happened when my partner was contacted by an accessor called Andrew Fogwill, rude, chauvinistic and a very racist individual who was throwing all accusations and threats to my partner and disputing everything that was written on the AR by the police and both drivers and promising to make sure the claim won’t be finalised as long as his ego is not satisfied and he can take 3 months to finalize the claim, asking one question 1000 times and playing oldest tricks in the book that change your statement so I can be able to help u, my partner is sick she was admitted and she hardly has time to be talking to Andrew Fogwill the whole day, I contacted him and he was so rude and belittling and even dropped off my calls when I asked him how much bonus is he getting for rejecting claims, he agreed he gets something for every claim he rejects but it’s none of my problem, he asked me the same questions he asked my partner and I politely said u have every info u need and he started with his threats again of withholding the claim and the car as long as he want as long as the statement doesn’t change, it’s either the younger brother who was driving or someone, he’s got witnesses who were on the scene to back his claims no evidence was provided to us, I googled him and I saw the same modus operandi he’s doing to us, was the same as the other treatments and complaints lodged against him for far too long and no action seems to have been taken against him, everyone must google Andrew Fogwill Complaints/Reviews and all is there for everyone to see from since he was working for Outsurance, maybe he was fired from Outsurance for the same behavior
106 replies
124 months ago
Bad Service
ever since I bought this car I've been servicing it at Arcadia VW, it has been a nightmare. my car was kept for 3 months just to fix the air con and I reported the matter to the principal dealer by the name of Delport, the car was fixed within a day, this time I have tried to fix my front left suspension for over a period of 3 months without success, I asked the service manager to arrange for me a courtesy car for more than a month without any success. Just for me to drop the car and for them to have enough time to fix the problem. The car has been in for more than four times for the same problem without any solution or help, today I have again took in the car for the very same problem and I just received the car the way I left it, brakediscs are worn out, bending lights are faulty they were just left like that. Every time I took in the car I must be absent from work because of transport, the car is stuck at home because I'm scared to drive this car in such a state, I regret my choice of spending almost R450 000 to by this VW car, I will never ever set my foot in any VW dealership to buy any of their brand. I'm spending money and time going up and down fixing this car,
0 replies
125 months ago
Pension Powered Home Loans
I applied for home loan at SAHL for R800 000. I was told to pay 20% deposit of which I have R400 000 that is being administrated by ABSA(pension powered home loan) I applied through ABACUS assisted by Xola, I was told to furnish all their application forms and I did Xola contacted Tshidi Mnisi in September and it was declined for no apparent reason because I was given none. Without any word from ABSA I then contacted Xola who checked the application and told me it was declined and I must reapply of which I did. I was told to bring along my business financial as I have an additional income on top of my salary I'm earning from the City of Tshwane Metro Police Department I did go to the Auditors and paid R10 000 to get my financial statements. I'm still waiting another 2 months again for their reply. I emailed Xola who gave me Tshidi's number. She was rude and very disrespectful on the phone and she told me to come to their offices. I went she never even went out to meet me but instead someone. My financial statements Xola sent her she never used them to boost my application it was declined again and no one contacted me and now the owner is breathing on my neck andwantstocancelthdeal
75 replies
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2 Star
2 (25%)
1 Star
6 (75%)