BN
bruce N
Active since Sep 2014
13
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0
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Reviews
13 reviews4 months ago
Manager unprofessionalism at Diesel Menlyn
The manager at Diesel at the Menlyn branch was extremely unprofessional. His behavior was appalling and wanted to get physical with customers. Very uncouth with zero decorum.
0 replies
38 months ago
Paid for products which were returned and take a lot disappeared on me.
I bought two Klingshield Mirror Cool Window Film - 1.5m x 5m. I received them and started with the first product applying to my windows. They looked good I told my wife that this doesn't look like a 5% visibility. Then the following morning I applied the Seco d product it looks totally different and visible so everybody can tell that I got two different products. I took pictures a lot of them and I spoke to two take a lot members they gave me their emails to send the pi ture so that they can assist. But both of them came back and asked me to log a return.... But how can I do that is the product can't be returned after I have applied to my windows and the papers are cut up?. Well I logged a return. They came to fetch it. They made me remove them from my windows and they left. It's the second day today and I haven't received a confirmation that take a lot has received my staff. No o e is contacting me. How can they do this to their clients. It's heartless and painful to know that you aren't getting your money back and it's not your fault
0 replies
46 months ago
Cartrack binding contract
my Titanic started sinking the day i got a call from Car track . i had just financed a car and i got a call that would make my life difficult . in the call i told the lady that i was told that i got a device already in my car from the dealer and they told me that the device in the car is with them they can see it in their systems and i told them many times that i need to first check with the dealer to understand if there's a misunderstanding. a guy called me again saying that they have spoken to the previous user of the car i just bought and that they need to install the device now that they have confirmed . long story shot .. there are multiple Tapes of me and them disagreeing about the stories . i ended up taking the tracker but i was confused ,i was forced by the product seller to belive that the device in the car is the very same as the one i got from a dealer .i canceled the contract withing 7 day as advice but i was told i cant . and the day before i took the contract i they told me that i can cancel it any time . now i cant cancel the contract i have to pay 3000 or else it will grow . i asked them then to go listen to all the tapes where i feel misled and they told me that they listened to the one that binds me the rest of the tapes are useless ....... anyone who can assist , i need to take this to ombardsman
536 replies
51 months ago
VODACOM ILLEGALY ACCESSING MY PRIVATE BANK ACCOUNT AND TAKE MY MONEY
last year December i bought myself a new house and moved out in November , i then contacted Vodacom Fiber to request for cancellation .in December i was deducted money in my bank account however they made me understand that it was supposed to be . in January i see an invoice of another bill. i call again and the guy i spoke to confirmed that he can see that my services were stopped end of December and that he will request a stop to stop the debit Oder . the debit oder still went through my account and i called more times in January but no one could assist me . today 3 february i called about 4 people made me look like a fool they dropped the call on me . finally i get a guy who tells me that my services were only stopped in January 12 and will be effective February and that they will deduct for the last time . wile i was busy on the line with him he also dropped the call and they never call you back .i struggling for the past 3 month now . can i take this to the ombudsman ?
106 replies
81 months ago
Vodacom contract sum deactivated when I am paying successfully every month
For 4 days now since last week. I couldn't get through customer car line. I made sure that I called in and waited a minimum time of 45 minutes and they never pi ked up today I waited on line for 1hour 30 min and they are not a picking up. I k ow it's unbelievable but it's the truth. The reason for my call was to ask them to enable my phone services since I can't use my Sim due to what vodacom e plains... "your services have been cut off", I don't owe vodacom a cent. I pay successfully every month. For 2 month now I can't use my Sim card. All my airtime for 2 month will be lost. I pay this contract monthly but 4 two month I can't use my Sim. Please assist.
0 replies
82 months ago
homemark defraud me and insulted my on the phone call
I have a voucher that I received together with a phone as a package in 2018 June. for a year I have tried to call homemark but they never answer, their number doesn’t work, after trying for 1 year with no success to get hold of them, I finally was transferred to them by Vodacom and I spoke to a guy who insulted me and degraded my status and called me names ,I didn’t believe this was a real call the man added by dropping my call I since lost the voucher which I never claimed for but I am still paying Vodacom the contract money for my phones. I feel like homemark has defraud me and insulted, this is my second last attempt to fix this issue the next thing I am contacting the Ombudsman for assistance and cancellation of this contract
0 replies
82 months ago
unfair treatment by vodacom
This letter is to express my sad unhappy feeling about the treatment by Vodacom as a client I am unhappy, I have been treated unethically, my status has been degraded and tarnished by a Vodacom member on this date | 10 July 2019 Vodacom Customer care Team Leader: Mamokete Sibanyoni On the date stated above, I called Vodacom customer care 082111 in a matter regarding Vodacom and Home mark. I requested an advice on how to solve a matter involving the contract phones I had from Home mark however this issue doesn’t involve home mark it’s strictly Vodacom poor service I spoke to an unfriendly mere customer care agent who never wanted to assist me, where I asked for her superior and she then hooked me up with Mamokete who supposedly a team leader who put words on my mouth, she told me that I am a liar and continued to express how she doesn’t care about how she is treating me, In my culture calling someone a liar or a fabricator any other names when there is no proof or reason to do so, this is considered an insult and image blemishing and that, that person deserves punishment I am deeply offended and feel reduced to northing by the services provider “VODACOM ” which is supposed to treat me as a customer or client. For this reason I demand an official apology from Vodacom and the Vodacom customer care team leader Mamokete , If Vodacom can’t afford this, I will continue to escalate this to the relevant government department or advice my lawyers to take it from here.
74 replies
88 months ago
pick n pay ruthless behavior to customers
Today i went to pick n pay to buy a drink and a chocolate for my wife , this pick n pay is the nearest shop to my house . i had just withdrew money from the ATM machine and went in to purchase goods. when i was paying ,the cash register lady told me that my money has a stain and that they will not take it . they made me look like a fool , i asked for a manager ,she came but couldn't help and she asked another lady to handle the situation. i was treated like a fool at my age and position . a lady by the name of KATEKANI spoke to me like i was a child. i left with the goods and they refused to give me my change of 5 rands . the truth of the matter is that i am planning to take this to Ombudsman a swell.
61 replies
122 months ago
csurance n cell c are still riping me off monrhly
Since the last time i reported cshrance and cell c .all i got from them was a call to say that they will call me back but since then i havent got a call from them. <br> <br> The day befor yesterday my debit oder for cell c and c surance went off . when i check my statement .csurance and cell c are still debiting double the amount . cell c debited my c surance insurance for the phone of which they dont have the rights to do so .<br> <br> Nothing is happening seriously . last year i insured my phones both of them and i claim for one which i lost it .they said i must pay 15% access where i paid 1200 for my LG G3 today i am claiming for the other phophonene now they are telling me that the 15% access is 1350 for the exact same model of the phone.<br> <br> Peter please help me or advise me if i must sue this cell c n csurance for what they are costing me .i have a lawyer who is willing to assist me .but i need your assistance and advice befor i take steps
75 replies
123 months ago
double deductions
we bought 2 LG G3 on 2015. we then insured them with cell c insurance the same month. by November i lost my phone and made a claim with cell c insurance and they gave me a knew phone after paying R1500 access.<br> i cancelled the other new phone from the insurance and continued paying for only 1 phone which my wife owns. we found out that our policy was cancelled and a new policy was created without our knowledge and the number which is insured is the one we cancelled . <br> since January cell c and cell c insurance have been deducting double amount in our account.. (e.g) \i pay R200 for my insurance ,then cell c insurance is deducting R400\" . we laid a complain with the insurer and they mange to pay us back .<br> now cell c was deducting their monthly premium of 800 but from January they started deducting R800 + 200 which = 1000. we laid a complain but we have been dragged from left to right with no solutions . cell c tell us that the other 200 is for the phone insurance .we printed out our banking statement to show them that they are billing us while the insurer is billing us at the same time . cell c insurance paid us back but cell c is refusing to pay us back. "
75 replies
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2 Star
5 (38.46153846153846%)
1 Star
8 (61.53846153846154%)