CI
christa I
Active since Sep 2014
4
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0
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Reviews
4 reviews8 months ago
Private banking a total let down.
My husband recently moved his account from Standard Bank to FNB specifically because of the service levels that Standard Bank provided, and the promise that FNB Private Banking would offer a superior, more personalized experience. He was allocated a private banker, but had not made use of his services until Monday, 11 August 2025, when he required assistance with financing the purchase of my vehicle. Unfortunately his private banker were unavailable and he was transferred to another person to assist. Initially, the loan approval process went smoothly, and approval was granted within one day. However, after this positive start, there was a complete breakdown in service. Despite repeated follow-ups and a week of pleading for updates and progress, no meaningful assistance was provided, and the process stalled entirely. Due to this lack of support, I was left with no option but to proceed with the dealer instead. This was extremely frustrating and disappointing, especially as we had initially intended to transfer not only this vehicle finance but also our properties finance to FNB. Thankfully, this experience saved us from making an even greater mistake by moving such significant assets to a bank that has demonstrated such poor client service. This experience has left us questioning the value and credibility of the Private Banking service at FNB. The inefficiency and lack of communication not only caused unnecessary stress and delays but also resulted in my Husband not being able to buy the car. (not because of his finances, but because of lack of service from your side)
2 replies
93 months ago
Bad service in financial department
I received and account for services rendered and paid that account 25 January 2018. I have faxed the proof of payment, emailed the proof of payment, phoned and told them that I paid. They still phone me and ask for payment, which is affecting my credit record. I do not know what else to do??????????
0 replies
126 months ago
Excellent service JP Cilliers Tiger Wheel & tyre
I had a puncture in two of cars tyres. JP Cilliers help us to repair them. He was the most patient person I have ever came across. He explained the procedures and insurance to me several times, without looking irritated even once. I always see this kind of situations as a painful experience, he made the experience so pleasant, that I will never make use of another branch again. <br> <br> Thank you guys you have a jewel !!! <br> <br> Christa Ikking
0 replies
134 months ago
4 months since payment and still not allocated
Opened an account at Cape Union Mart (The Grove) in October. Post office was on strike. Phone RCS in December to get banking details. I paid my account on 5 December 2014. The payment is still not allocated to my account. Two clerks that I phoned at the call centre lied to me and said they were the supervisor and will sort it out as they can see my payment on their bank statement. The Manager refuses to speak to me and the real supervisor (that is what she said) does not answer my e mails. RCS tried to debit my bank account twice without my permission. My ITC record show that I am not paying my account. I send all the proof to them. They even acknowledged my payment in writing on an e mail, but still have not send me a statement or any proof that my account is not in arrears. In the mean time they are drawing interest on my money in their bank account while my credit rating is taking a fall for their mistake. \crooks""""
76 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)